Hours: 40 Hours per week – Monday to Friday 8-5 and 9-6 on a rota basis – 1 in 4 weekends Saturday 8-5 and Sunday 9-4.
Direct Accident was formed in 1996 to assist clients who had been involved in road traffic accidents caused by another party. In that time, we have helped thousands of clients by taking away the worry and inconvenience that inevitably result from an accident caused by somebody else.
We are currently recruiting for a Hire Hub Controller to join our team in Burscough, Ormskirk. This is an exciting opportunity for someone who takes pride in delivering excellent customer service, has strong attention to detail, and enjoys working in a fast-paced environment where they can make a real difference to the client journey.
As a Hire Hub Controller, you will play a key role in coordinating the delivery, collection, and exchange of hire vehicles for our clients. You will be responsible for ensuring all documentation is accurate and complete, carrying out essential checks, and preparing paperwork for drivers to obtain client signatures. This role requires excellent organisational skills, accuracy, and the ability to manage multiple tasks simultaneously.
If you are motivated, driven, and looking to build a rewarding career within a supportive and growing business, we would love to hear from you.
Responsibilities include:
- Coordinating vehicle deliveries, collections, and swaps for clients
- Managing email and telephone enquiries professionally and efficiently
- Preparing and printing paperwork, ensuring all key information and signatures are clearly highlighted
- Completing accident and theft report forms
- Assigning appropriate vehicles to claims
- Carrying out DVLA licence checks
- Verifying that claim information is accurate and matches system records
- Reviewing and validating client documentation
- Liaising with the AA to arrange assistance for vehicle breakdowns and client issues
- Maintaining accurate filing and record-keeping systems
About You:
- Excellent communication and organisational skills
- Strong administrative skills with exceptional attention to detail
- Ability to prioritise and manage multiple tasks in a fast-paced environment
- Proficient in Microsoft Office applications, including Excel
- A proactive and professional approach to work
- Ability to work effectively both independently and as part of a team
- Customer-focused with a commitment to delivering outstanding service
What we offer in return:
- 22 days holiday + your Birthday off + plus 8 bank holidays.
- Income protection, dental plan, critical illness cover & death in service cover
- Employee Assistant Programme.
- Free onsite parking
- The opportunity to develop a rewarding and successful career with a wonderful Law firm.
#J-18808-Ljbffr
Hire Hub Controller employer: Direct Accident Management Ltd
Direct Accident is an exceptional employer, offering a supportive and dynamic work environment in Potters Bar. With a focus on employee growth, we provide opportunities for professional development while ensuring a positive work culture that values teamwork and initiative. Our competitive salary package, generous holiday allowance, and commitment to outstanding service make us an attractive choice for those seeking meaningful and rewarding employment.
Contact Details:
Direct Accident Management Ltd Recruitment Team
