Operations Manager (Warehouse): Acton, London
About Dirac
Dirac Trading Group is building the next $100bn company for clearance stock: unsold, end-of-line, returned and slightly damaged goods sitting in brand and retailer warehouses. We find the right buyer for every item so less of it goes to waste.
We raised a VC round in April and have grown from ~£0 to £300k+ monthly revenue in September.
The role
Scale our warehouse from ~2,000 units a day to 10,000+. You'll design and own quality control, check-in, pick-and-pack flow, staffing and training, and work with our tech team to build the internal systems the warehouse runs on.
Volumes are lumpy: a supplier can decide this is the week they clear three years of backlog. The job is to turn that stock into dispatched orders quickly, so the warehouse never overfills and cash flows back into the business.
This role has been covered by other members of our team, and has grown into a full job, and you'll own it.
What you'll own
- Throughput and capacity: plan for inbound shipments (ETAs, processing speeds, space), and flex full-time, zero-hour and agency labour to match demand.
- Quality: supplier checklists, grading and QC standards, and audit procedures.
- People: rotas, training, and hiring warehouse staff.
- Metrics: build the warehouse KPI framework (pick and pack rates, accuracy, space use).
- Systems: work with our engineers from day one on our WMS and processes
- Customers: solve fulfilment, QC and shipment queries yourself.
What we're looking for
- You've run a warehouse, fulfilment, 3PL or e-commerce operation, and owned its throughput, accuracy and team.
- You're comfortable on the floor
- You're proactive when things go wrong, e.g. from organising overtime shifts to dealing with defect product
- Enjoy using AI tooling like claude code, codex
- You have the right to work in the UK and can get to Acton (W3) every day.
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Operations Manager in Acton employer: Dirac Trading Group
Dirac Group is an exceptional employer that fosters a dynamic and innovative work culture, perfect for those passionate about luxury goods and technology. With a strong focus on employee growth, we offer unique opportunities to collaborate directly with our founder and tech team, ensuring that your contributions have a meaningful impact on our mission to revolutionise the excess wholesaling market in the UK. Join us to be part of a forward-thinking team that values creativity, discretion, and commercial acumen in a vibrant industry.
