At a Glance
- Tasks: Support sales performance and manage store operations as a key Brand Ambassador.
- Company: Join Diptyque, a luxury brand known for its evocative perfumes and skincare products.
- Benefits: Gain global exposure and work in a dynamic, diverse environment with growth opportunities.
- Other info: Flexible hours, including weekends, in a vibrant department store setting.
- Why this job: Be part of a passionate team and represent a prestigious luxury brand.
- Qualifications: Experience in fragrance, beauty, or luxury retail with strong sales and customer service skills.
The predicted salary is between 25056 - 30624 £ per year.
Born in exuberant, ebullient Saint Germain, Paris, in 1961, Diptyque is a creator of evocative perfumes for the self and the home, scented skincare products and desirable decorative objects.
Striking a balance between reverie, nature and art, Diptyque extends an invitation to step inside a universe replete with creations that set the imagination free to wander.
MAIN PURPOSE AND SCOPE OF THE JOB.
The Senior Sales Assistant within a department store, will actively support the Counter Manager with the sales KPI performance of the counter as a junior member of the store management team.
In the absence of the Counter Manager the Senior Sales Assistant will assume full accountability for all areas of the store.
As a key Brand Ambassador, ensure Diptyque' s positioning as a true luxury brand.
- JOB TITLE
- Senior Sales Assistant
- REPORTS TO: Store Manager
DUTIES AND KEY RESPONSIBILITIES
- To deliver agreed sales KPI's for the counter - these KPI's will focus on sales, ATV, UPT, and conversion.
You will need to demonstrate the ability to motivate the team to deliver these results.
- Assist with the execution of all product launches as per Marketing Plan and VM guidelines and instruction from HQ to include in-store displays, and layouts, working with the host store teams as and when needed to ensure that all parties are happy with installation.
- Assist with the management of all events inclusive of launch previews, customer events, MDS and Fragrance Fittings
- Excellent customer service skills to set exemplary standards of customer service in the store for all staff at all times and to deal with consumer queries and complaints in a professional manner.
- Demonstrate high levels of knowledge about our products and are able to fully represent the brand in the store.
- Assist with the ongoing coaching and development of team members as required.
- Maintain knowledge of key competitors and industry trends
- As Senior Sales Assistant you must also be able to communicate effectively a level of commercial understanding about the host store and your counter performance, and when the performance dictates work with the Counter Manager to make fact-based recommendations to improve the business.
- Attend Host Store business meetings and relay information to manager and HQ as required.
- To ensure the back of house areas are maintained to a high standard that supports the needs of the sales floor. Also, the counter is clean, neat and tidy at all times.
- Working with the Manager, ensure all paperwork and reporting is completed accurately and on time - daily, weekly and monthly as required.
Also need to be able to interpret sales data and set action plans accordingly as agreed by HQ.
- Ensure that the host store Cash Handling guidelines are followed at all times.
- Ensure full knowledge of till procedures and processes within the host store.
- To be aware of all security and health and safety issues and requirements of the host store and to ensure all staff are aware of the same.
- Work with the Inventory Manager and host store buying teams to ensure stock levels are sufficient and monitored, conducting regular scheduled stock takes as required.
- Assist with the management of all emergency situations involving the host store and team members in the absence of the Counter Manager
- General administrative duties.
- Abide at all times by Company and Host Store rules and policy.
The successful candidate will
- A passion and previous Fragrance/ Beauty/ Luxury Retail Experience.
- Sales focused with a proven sales record.
- Strong understanding of retail KPIs.
- Strong people and performance/ management skills.
- Expertly honed customer service skills and enjoy interacting confidently with the general public.
- Must be self-motivated, focused and be able to use own initiative.
- Communication both verbal and written to a high degree is also a must.
- Expertly groomed at all times as appearance must be able to reflect our company and location to be worked in.
- Available Full Time and have flexible working hours. Position will include Saturdays and some Sundays.
- Be assertive, dynamic and always have a can do and positive attitude.
This is a fantastic opportunity to join an organisation that have ambitious growth plans, and an excellent opportunity if you would like a role that gives you global exposure.
Diptyque is committed to diversity in all its forms and considers each application carefully.
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Senior Sales Assistant in London employer: diptyqueparis
Diptyque, a prestigious luxury brand located in the vibrant Selfridges on Oxford Street, offers an exceptional work environment for its employees. With a strong emphasis on personal growth and development, team members are encouraged to excel in their roles while being part of a supportive and dynamic culture that values creativity and collaboration. Employees benefit from exposure to global markets and the opportunity to represent a brand renowned for its artistry and innovation in the fragrance industry.
