At a Glance
- Tasks: Maximise retail sales and build strong customer relationships as a Brand Ambassador.
- Company: Join the luxurious world of Diptyque, renowned for its evocative perfumes and skincare.
- Benefits: Gain valuable retail experience in a vibrant, dynamic environment with flexible hours.
- Other info: Opportunity to work in a creative space with a focus on personal growth.
- Why this job: Be part of a luxury brand and enhance your skills in customer service and sales.
- Qualifications: Passion for fragrance and beauty, with strong sales and communication skills.
The predicted salary is between 10.8 - 13.2 £ per hour.
Born in exuberant, ebullient Saint Germain, Paris, in 1961, Diptyque is a creator of evocative perfumes for the self and the home, scented skincare products and desirable decorative objects.
Striking a balance between reverie, nature and art, Diptyque extends an invitation to step inside a universe replete with creations that set the imagination free to wander.
MAIN PURPOSE AND SCOPE OF THE JOB
Responsible for maximising retail sales and building strong relationships with customers and team/ colleagues at Diptyque.
As a key Brand Ambassador, ensure Diptyque' s positioning as a true luxury brand.
- JOB TITLE
- Sales Assistant - Department Store
- REPORTS TO: Counter Manager
- Full time
- Temporary
DUTIES AND KEY RESPONSIBILITIES
- To deliver agreed sales KPI's for the store - these KPI's will focus on sales, ATV, UPT, conversion and CRM.
- Develop an understanding of the KPI and Business objectives of the business on a daily and weekly basis
- Understand the KPI reporting required for the host store and the company as required
- Assist with boutique reporting when needed.
- Ensure that every customer is approached and assisted to achieve sales targets.
- Maintain and develop strong relations with customers and deliver impeccable service at all times.
- Work with the team for events both in-store and off site as the business requires
- Make sure that you are always up to date with product knowledge, key trends and promotions and launches within the business.
- Attend key training sessions held by the company
- Ensure that all back of house areas are maintained to a high standard that supports the needs of the sales floor
- Ensure that the counter is clean, neat and tidy at all times
- Support the implementation of and ongoing maintenance of all visual animations in store and in the windows, including seasonal campaigns and gift wrapping
- Ensure that sales/ customer contacts/ requirements are recorded and monitored.
- Assist Counter Manager in duties and additional tasks as and when required.
- Follow all host store cash handling guidelines at all times.
- Ensure that at all times company dress code and grooming guidelines are adhered to.
- Maintain a good relationship with all colleagues at Diptyque.
- Abide at all times by Company and Host Store rules and policy.
The successful candidate will
- A passion and previous Fragrance/ Beauty/ Luxury Retail Experience.
- Sales focused with a proven sales record.
- Strong people and performance/ management skills.
- Expertly honed customer service skills and enjoy interacting confidently with the general public.
- Must be self-motivated, focused and be able to use own initiative.
- Communication both verbal and written to a high degree is also a must.
- Expertly groomed at all times as appearance must be able to reflect our company and store to be worked in.
- Available Full Time and have flexible working hours. Position will include Saturdays and some Sundays.
- Be assertive, dynamic and always have a can do and positive attitude.
Diptyque is committed to diversity in all its forms and considers each application carefully.
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Sales Assistant (Seasonal) employer: Diptyque
Diptyque in High Wycombe offers a vibrant and dynamic work environment where creativity and passion for luxury fragrances thrive. As a Senior Sales Assistant, you will benefit from comprehensive training and development opportunities, allowing you to grow your skills while being part of a supportive team that values exceptional customer service and brand representation. With a focus on employee well-being and a culture that celebrates innovation, Diptyque is an excellent employer for those seeking a rewarding career in the luxury retail sector.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Assistant (Seasonal)
✨Get Your Foot in the Door Early
In retail, many temporary roles pop up during peak seasons, like Christmas or summer sales. Keep an eye on the calendars for these spikes and start scouting for opportunities a bit in advance. We can even help you stay sharp on your search!
✨Utilise Local Connections
Visit local shops in person and chat with managers about potential temporary openings. Many retail positions are filled by word-of-mouth, so don’t underestimate the power of a good conversation while you grab a coffee or do your weekly shopping!
✨Show Off Your Availability
Retail managers love flexibility! Make sure to highlight your availability in a casual chat or when you apply through our website. The more open you are to work varied shifts, the more likely they are to bring you on board—especially for temporary gigs!
✨Be Ready for On-the-Spot Interviews
When you walk into a shop, be prepared for the possibility of an on-the-spot interview. Dress comfortably but smartly, have a few key points about your experience ready, and be enthusiastic. Remember, it’s all about making that positive first impression!
We think you need these skills to ace Sales Assistant (Seasonal)
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any relevant experience you've got, whether it’s casual jobs or volunteer work. Employers want to see that you can interact well with customers, so think about any instances where you've gone the extra mile to help someone out.
Flexibility Is Your Best Friend:Since this is a temporary position, you should emphasise your flexibility in your application. Mention your availability clearly in your cover letter and CV—employers love knowing they can rely on you to work varied hours, especially during busy periods!
Keep It Short and Sweet:For temporary roles, we don’t need an essay! Keep your CV and cover letter concise, focusing on the most relevant experiences and skills. Highlight any specific retail achievements, like sales targets met or product knowledge that demonstrates your eagerness to dive straight in.
Tailor Your Application to Diptyque:Don’t forget to personalise your application for Diptyque! Take a look at their values and product range, and if you’ve had previous experience with similar brands, mention that. It shows you’re genuinely interested in the role and have a good understanding of what they do.
How to prepare for a job interview at Diptyque
✨Show Off Your Customer Service Skills
In retail, it's all about customer interaction, so be ready to share examples of how you've handled tough customer situations. We recommend thinking through a couple of scenarios before the interview where you went above and beyond to help a customer, as these can really make you stand out.
✨Brush Up on Product Knowledge
Temporary roles often have a steep learning curve because you'll need to pick up product knowledge fast. Take some time to familiarise yourself with the main products or services that Diptyque offers, and if possible, try to understand their current promotions. It’ll give you the edge to engage customers effectively.
✨Flexibility is Key
Being in a temporary retail role means you may need to adapt quickly to different tasks or shifts. Be prepared to highlight your flexibility and willingness to take on varied responsibilities during the interview. Think of examples where you've had to juggle multiple tasks at once – that’ll show you're a great fit for the dynamic retail environment.
✨Demonstrate Team Spirit
Since retail roles often require collaboration, be ready to showcase your teamwork skills. Share experiences where you worked well with colleagues, especially in fast-paced situations. This will underline your ability to slot into the team at Diptyque and contribute positively during your temporary stint.
