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- Tasks: Support the Counter Manager in achieving sales goals and deliver exceptional customer service.
- Company: Join a luxury brand known for its innovative products and strong market presence.
- Benefits: Competitive pay, flexible hours, and opportunities for personal growth.
- Why this job: Be a key player in a dynamic team and represent a prestigious luxury brand.
- Qualifications: Passion for beauty and luxury retail, with proven sales experience.
- Other info: Exciting career growth potential in a vibrant retail environment.
The predicted salary is between 28800 - 43200 £ per year.
The Senior Sales Assistant within a department store will actively support the Counter Manager with the sales KPI performance of the counter as a junior member of the store management team. In the absence of the Counter Manager, the Senior Sales Assistant will assume full accountability for all areas of the store. As a key Brand Ambassador, ensure Diptyque's positioning as a true luxury brand.
Responsibilities
- To deliver agreed sales KPIs for the counter, focusing on sales, ATV, UPT, and conversion, while motivating the team to achieve these results.
- Assist with the execution of all product launches as per Marketing Plan and VM guidelines, including in-store displays and layouts.
- Assist with the management of all events, including launch previews, customer events, MDS, and Fragrance Fittings.
- Provide excellent customer service and set exemplary standards for all staff, handling consumer queries and complaints professionally.
- Demonstrate high levels of knowledge about products and fully represent the brand in the store.
- Assist with the ongoing coaching and development of team members as required.
- Maintain knowledge of key competitors and industry trends.
- Communicate effectively about commercial understanding of the host store and counter performance, making fact-based recommendations to improve the business.
- Attend Host Store business meetings and relay information to manager and HQ as required.
- Ensure back of house areas are maintained to a high standard that supports the needs of the sales floor.
- Work with the Manager to ensure all paperwork and reporting is completed accurately and on time.
- Ensure host store Cash Handling guidelines are followed at all times.
- Maintain full knowledge of till procedures and processes within the host store.
- Be aware of all security and health and safety issues and ensure all staff are informed.
- Work with the Inventory Manager and host store buying teams to monitor stock levels and conduct regular stock takes.
- Assist with the management of emergency situations involving the host store and team members in the absence of the Counter Manager.
- Perform general administrative duties.
- Abide by Company and Host Store rules and policy.
Qualifications
- A passion and previous experience in Fragrance/Beauty/Luxury Retail.
- Sales focused with a proven sales record.
- Strong understanding of retail KPIs.
- Strong people and performance management skills.
- Expertly honed customer service skills and enjoy interacting confidently with the public.
- Self-motivated, focused, and able to use own initiative.
- High degree of verbal and written communication skills.
- Expertly groomed at all times, reflecting the company and location.
- Available Full Time with flexible working hours, including Saturdays and some Sundays.
- Assertive, dynamic, and possess a positive attitude.
This is a fantastic opportunity to join an organisation with ambitious growth plans, offering global exposure.
Senior Sales Assistant employer: Diptyque Paris
Contact Detail:
Diptyque Paris Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Sales Assistant
✨Tip Number 1
Get to know the brand inside out! Before your interview, dive deep into Diptyque's history, products, and values. This way, you can show off your passion and knowledge, making you stand out as a true Brand Ambassador.
✨Tip Number 2
Practice your sales pitch! Think about how you would motivate a team to hit those KPIs. Prepare examples from your past experiences where you've successfully driven sales or improved customer service – this will show you're ready to take on the Senior Sales Assistant role.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info about the company culture and might even lead to a referral, which is always a bonus when applying through our website.
✨Tip Number 4
Be prepared for situational questions! Think about how you'd handle customer complaints or manage a busy sales floor. Showing that you can think on your feet and maintain high standards of customer service will definitely impress the hiring team.
We think you need these skills to ace Senior Sales Assistant
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for luxury retail and fragrance shine through. We want to see how excited you are about the brand and the role, so don’t hold back!
Highlight Your Sales Skills: Make sure to showcase your previous sales experience and any achievements related to KPIs. We love numbers, so if you've smashed targets before, tell us all about it!
Tailor Your Application: Don’t just send a generic application. Take the time to tailor your CV and cover letter to reflect the specific responsibilities and qualifications mentioned in the job description. We appreciate the effort!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Diptyque Paris
✨Know Your KPIs
Before the interview, brush up on your understanding of sales KPIs like ATV, UPT, and conversion rates. Be ready to discuss how you've met or exceeded these metrics in previous roles, as this will show your potential employer that you can deliver results.
✨Showcase Your Brand Knowledge
As a Senior Sales Assistant, you'll be a key Brand Ambassador. Make sure you research Diptyque and its product range thoroughly. During the interview, demonstrate your passion for the brand and how you can represent it effectively in-store.
✨Prepare for Customer Scenarios
Expect questions about customer service situations. Think of examples where you've dealt with complaints or queries professionally. Highlight your ability to maintain high standards of customer service, as this is crucial for the role.
✨Demonstrate Leadership Skills
Since you'll be supporting the Counter Manager and potentially leading the team, prepare to discuss your experience in motivating and coaching others. Share specific instances where you've successfully led a team or improved performance, showcasing your leadership qualities.
