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For Companies At a Glance
- Tasks: Lead a team to achieve sales goals and deliver exceptional customer service.
- Company: Join a leading luxury retail brand with a focus on beauty and fragrance.
- Benefits: Competitive salary, flexible hours, and opportunities for personal development.
- Why this job: Be at the forefront of product launches and create memorable customer experiences.
- Qualifications: Passion for beauty, strong sales record, and excellent communication skills.
- Other info: Dynamic work environment with opportunities for career growth.
The predicted salary is between 30000 - 42000 £ per year.
Responsibilities:
- Deliver agreed sales KPIs for the counter, focusing on sales, ATV, UPT, and conversion.
- Motivate the team to achieve these results.
- Devise a business plan in line with product launches and host store marketing channels, executing it with the team.
- Execute all product launches as per Marketing Plan and instructions from HQ, including in-store displays and layouts.
- Implement and adhere to VM guidelines at all times, ensuring the team is trained on all standards.
- Manage all events, including launch previews, customer events, MDS, and Fragrance Fittings.
- Utilise host store marketing channels for all launches - online, VIP relations, VM, Windows, etc.
- Provide excellent customer service, setting exemplary standards for all staff and handling customer queries and complaints professionally.
- Manage the team, addressing staffing issues where appropriate.
- Ensure all staff demonstrate high levels of knowledge about products and can represent the brand effectively.
- Conduct regular training sessions to reinforce learning within the team.
- Maintain knowledge of key competitors and industry trends, training the team on key factors.
- Act as the first point of contact at the counter for HQ, providing and receiving feedback professionally.
- Develop professional relationships with key contacts in HQ and the host store to support the commercial success of the counter.
- Communicate effectively with a high level of commercial understanding about the host store and counter performance, making fact-based recommendations for improvement.
- Hold regular team meetings to keep the staff updated on all areas of the business.
- Participate in Managers Meetings, ensuring clear understanding of topics to relay back to the team.
- Maintain back of house areas to a high standard that supports the sales floor needs, ensuring the counter is clean, neat, and tidy at all times.
- Work with host store maintenance teams to ensure the counter is always in good order.
- Complete all paperwork and reporting accurately and on time - daily, weekly, and monthly as required.
- Interpret sales data and set action plans accordingly as agreed by HQ.
- Ensure compliance with host store Cash Handling guidelines.
- Have full knowledge of till procedures and processes within the host store.
- Assist the Retail Sales Manager with the recruitment process for the counter, supporting new hires through ongoing coaching and development.
- Ensure all staff are coached and developed on an ongoing basis, conducting regular staff reviews.
- Address performance issues of team members smoothly and effectively in a timely manner.
- Be aware of all security and health and safety issues and requirements of the host store, ensuring all staff are informed.
- Implement plans to reduce any loss.
- Work with the Inventory Manager and host store buying teams to ensure sufficient stock levels, conducting regular scheduled stock takes as required.
- Manage all emergency situations involving the host store and team members.
- Perform general administrative duties.
- Abide by Company and host store rules and policies at all times.
The successful candidate will have:
- A passion and previous experience in Fragrance/Beauty/Luxury Retail.
- A sales-focused mindset with a proven sales record.
- A strong understanding of retail KPIs.
- Strong people and performance management skills.
- Expert customer service skills and confidence in interacting with the public.
- Self-motivation, focus, and initiative.
- High-level verbal and written communication skills.
- Professional grooming and appearance reflecting the company and location.
- Availability for full-time work with flexible hours, including Saturdays and some Sundays.
- A dynamic, assertive personality with a positive attitude.
Counter Manager employer: Diptyque Paris
Contact Detail:
Diptyque Paris Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Counter Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the beauty and retail industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on a job opening!
✨Tip Number 2
Show off your personality during interviews! As a Counter Manager, you’ll need to motivate your team and engage customers. Let your passion for fragrance and beauty shine through, and don’t forget to share your previous successes in sales and team management.
✨Tip Number 3
Research the company and its products before your interview. Knowing the latest launches and marketing strategies will impress your interviewers and show that you’re genuinely interested in the role. Plus, it’ll help you articulate how you can contribute to their success!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. So, don’t hesitate – hit that apply button and let’s get you started on your journey!
We think you need these skills to ace Counter Manager
Some tips for your application 🫡
Show Your Passion: Let your enthusiasm for the beauty and fragrance industry shine through in your application. We want to see that you’re not just looking for a job, but that you genuinely care about the products and the experience you’ll create for customers.
Highlight Your Sales Skills: Make sure to showcase any previous sales experience and how you've met or exceeded KPIs in the past. We love numbers, so if you can share specific achievements, do it! It helps us see how you can contribute to our team.
Tailor Your Application: Don’t just send a generic CV and cover letter. Take the time to tailor your application to the Counter Manager role. Mention specific responsibilities from the job description and how your experience aligns with them. We appreciate the effort!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Diptyque Paris
✨Know Your KPIs
Before the interview, make sure you understand the key performance indicators (KPIs) relevant to the Counter Manager role. Be ready to discuss how you've met or exceeded these in previous positions, and think of specific examples that demonstrate your sales focus and ability to motivate a team.
✨Showcase Your Customer Service Skills
Prepare to share stories that highlight your customer service expertise. Think about times when you dealt with difficult customers or went above and beyond to ensure a great experience. This will show that you can set exemplary standards for your team.
✨Demonstrate Team Management Experience
Be ready to talk about your experience managing teams. Discuss how you've conducted training sessions, held team meetings, and dealt with performance issues. Highlight your ability to foster a positive team environment and develop staff skills.
✨Stay Updated on Industry Trends
Research current trends in the fragrance and beauty industry before your interview. Being knowledgeable about competitors and market changes will not only impress your interviewers but also show that you're proactive and passionate about the role.
