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For Companies At a Glance
- Tasks: Drive sales and motivate your team to hit targets while delivering exceptional customer service.
- Company: Join a leading retail brand known for its innovative products and vibrant culture.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for personal growth.
- Why this job: Be part of an exciting team where your leadership can make a real difference.
- Qualifications: Experience in retail management and a passion for customer engagement.
- Other info: Dynamic work environment with plenty of chances to develop your skills.
The predicted salary is between 30000 - 42000 £ per year.
To deliver agreed sales KPIs for the store - these KPIs will focus on sales, ATV, UPT, conversion and CRM. You will need to demonstrate the ability to motivate the team to deliver these results.
Assist with the execution of all product launches as per Marketing Plan and instruction from HQ to include sampling campaigns, in-store displays, layouts and window schemes.
Work with the Business Manager to implement and adhere to VM guidelines at all times, and ensure that the team are trained on all standards.
Work with the Business Manager to manage all events inclusive of launch previews, customer events, MDS and Fragrance Fittings.
Excellent customer service skills to set exemplary standards of customer service in the store for all staff at all times and to deal with consumer queries and complaints in a professional manner.
Maintain and develop strong relations with customers and deliver impeccable service at all times.
To ensure that all staff demonstrate high levels of knowledge about our products and are able to fully represent the brand in the store. Staff need to articulate both the new and key ranges for the season.
Maintain knowledge of key competitors and industry trends.
To be the secondary point of contact at the store for HQ demonstrating the ability to give and receive feedback and information in a professional and articulate manner. Furthermore, you need to develop a professional relationship with key contacts in HQ that will support the commercial success of your store.
Working with the Store Manager you must also be able to communicate effectively a level of commercial understanding about the store, and when the store performance dictates work with the Business Manager to make fact-based recommendations to improve the business.
Participate in regular team meetings to ensure that full staff team are up to date with all areas of the business.
Work with the team to ensure the back of house areas are maintained to a high standard that supports the needs of the sales floor. Also, the store is clean, neat and tidy at all times.
Support the Business Manager to ensure all paperwork and reporting is completed accurately and on time - daily, weekly and monthly as required. Also need to be able to interpret sales data and set action plans accordingly as agreed by HQ.
Ensure that Cash Handling guidelines are followed at all times, including but not limited to bank transactions and petty cash.
Ensure full knowledge of till procedures and processes.
Support the Business Manager with managing the store team, dealing with all staffing issues where appropriate.
Work with the Retail Area Manager and Business Manager to ensure all staff are coached and developed on an ongoing basis using all tools available.
Work closely with the Business Manager to ensure that all performance issues of team members are dealt with smoothly and effectively in a timely professional manner at all times.
To be aware of all security and health and safety issues and requirements of the store and to ensure all staff are aware of the same.
Support all actions of loss prevention in all areas of risk management, physical security, store cash controls and inventory management.
Work with the Business Manager and Operations Manager to manage maintenance within the store.
Work with the Business Manager and Inventory Manager to ensure stock levels are sufficient and monitored, conducting regular scheduled stock takes as required.
Within the retail team, act as the local market retail "expert" for Diptyque by developing relationships with local retailers, council, events etc to maximise opportunities.
To be contactable at all times, as secondary key holder for the store, working with the Business Manager to ensure that all emergency calls are responded to and dealt with accordingly.
Responsible for the management of all emergency situations involving the store and team members in the absence of the Business Manager.
Abide at all times by Company rules and policy.
Assistant Manager - Battersea employer: Diptyque Paris
Contact Detail:
Diptyque Paris Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager - Battersea
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Familiarise yourself with their sales KPIs and customer service standards. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Tip Number 3
Practice your pitch! Be ready to articulate your experience and how it aligns with the Assistant Manager role. Highlight your ability to motivate teams and manage events, as these are key aspects of the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Assistant Manager - Battersea
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Assistant Manager role at Battersea. Highlight your experience with sales KPIs, team motivation, and customer service skills. We want to see how you can bring value to our store!
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this role. Share specific examples of how you've successfully managed teams or improved sales in the past. We love a good story that showcases your skills!
Show Your Passion for the Brand: In your application, let us know why you're excited about working with Diptyque. Mention any knowledge you have about our products and how you can represent the brand effectively. We’re looking for someone who truly connects with what we do!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Diptyque Paris
✨Know Your KPIs
Before the interview, make sure you understand the key performance indicators (KPIs) mentioned in the job description. Be ready to discuss how you've successfully met similar targets in the past and how you plan to motivate your team to achieve these results.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered excellent customer service in previous roles. Think about specific situations where you handled complaints or queries effectively, as this will demonstrate your ability to set high standards for the team.
✨Familiarise Yourself with Visual Merchandising
Since you'll be working closely with the Business Manager on visual merchandising, brush up on current trends and best practices. Bring ideas to the table during the interview about how you can enhance in-store displays and layouts to drive sales.
✨Build Relationships
Highlight your experience in building professional relationships, both with customers and within a team. Discuss how you’ve collaborated with management and other departments to improve store performance, as this will show your ability to communicate effectively and work towards common goals.
