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For Companies At a Glance
- Tasks: Deliver exceptional customer service and build lasting relationships with clients in luxury retail.
- Company: Join the prestigious House of Dior at Harrods, a leader in luxury fashion.
- Benefits: Full-time role with competitive pay and opportunities for growth in a vibrant environment.
- Why this job: Be part of a passionate team and immerse yourself in the world of luxury fashion.
- Qualifications: 3+ years in luxury retail, strong relationship-building skills, and a passion for Dior.
- Other info: Flexible shifts and a dynamic atmosphere await you!
The predicted salary is between 36000 - 60000 £ per year.
Christian Dior Couture offers more than a beautiful brand to our clients; we invite them to be part of the heritage, to share our passion for luxury and to be part of the Dior family. We look for the same desire in our employees, to have enthusiasm and passion about being part of the House of Dior. We are currently seeking a Senior Sales Associate with an expertise in luxury sales to join our Harrods Ready-To-Wear department, to develop client relationships and to become a specialist in Dior couture.
This is a full-time permanent role (40 hours per week, 5 days out of 7, shift basis). Please note: Candidates must be available to work full-time 40 hours per week, with Monday to Sunday flexibility and have the right to work in the UK.
Job Responsibilities:
- To greet, serve and advise customers giving the highest standard of customer service at all times.
- Develop loyalty with our customers by building relationships through a 1-2-1 personal shopper style approach to sales.
- To demonstrate product knowledge on all categories and to have an awareness of current advertising & marketing campaigns, new launches and promotions.
- Introduce add-on sales and achieve maximum sales potential in line with individual and departmental targets.
- To deal effectively with customer complaints by liaising with the line manager when necessary.
- Ensure a knowledge of sales targets and department performance on a daily and weekly basis.
- Follow all stock management procedures.
- Support the team to maintain the highest standards of housekeeping and display within the department.
- To be conversant with selling systems, cash and credit and exchange procedures.
- Take all actions necessary to maximise security and prevent theft of product.
- To ensure that the Department operates in accordance with the Company administration systems and procedures to minimise losses.
- Participate in team meetings and make a positive contribution.
- To carry out any additional duties as directed by the management team.
Profile:
- Have the ability to work full time (40 hours per week, 5 days out of 7, shift basis).
- Have a minimum of 3 years luxury retail service.
- Be confident to develop and maintain strong relationships to ensure each customer receives a consistent and professional service throughout.
- Continuously maintain high standards, driven to succeed and motivated to achieve personal and team goals.
- Have a genuine passion for Dior and an interest in the luxury retail and the fashion industry.
- Be able to work alone as well as part of a team.
- Be able to work under pressure in a fast-paced environment.
- Fluency in a second language (preferred).
Senior Sales Associate, Harrods (Full-time) employer: Dior
Contact Detail:
Dior Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Sales Associate, Harrods (Full-time)
✨Tip Number 1
Get to know the brand inside out! Dive deep into Dior's history, values, and current collections. When you walk into that interview, your passion for the brand will shine through, and they'll see you're not just another candidate.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences and any tips they might have. This insider knowledge can give you an edge and show your genuine interest in being part of the Dior family.
✨Tip Number 3
Practice your sales pitch! Think about how you'd approach a customer in-store. Role-play with a friend or in front of the mirror. Show them your ability to build relationships and provide top-notch service, just like you would as a Senior Sales Associate.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team. Don’t forget to follow up after applying; a little persistence can go a long way!
We think you need these skills to ace Senior Sales Associate, Harrods (Full-time)
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for luxury retail and the Dior brand shine through. We want to see that you genuinely care about the products and the experience you provide to customers.
Tailor Your CV: Make sure your CV highlights your relevant experience in luxury sales. We’re looking for candidates with at least 3 years in the field, so don’t be shy about showcasing your achievements and skills that align with our needs.
Craft a Personal Cover Letter: Your cover letter is your chance to tell us why you’re the perfect fit for the Senior Sales Associate role. Share specific examples of how you've built customer relationships and achieved sales targets in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Dior
✨Know Your Dior
Before the interview, dive deep into the history and values of Christian Dior. Familiarise yourself with their latest collections and marketing campaigns. This will not only show your passion for the brand but also help you connect with the interviewers on a personal level.
✨Showcase Your Sales Skills
Prepare specific examples from your past luxury retail experiences where you successfully built customer relationships or achieved sales targets. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your achievements.
✨Demonstrate Team Spirit
Since teamwork is crucial in this role, think of instances where you collaborated effectively with colleagues. Be ready to discuss how you contribute positively to team dynamics and support your peers in achieving common goals.
✨Dress to Impress
As you're applying for a luxury brand, your appearance matters. Dress in a way that reflects the elegance of Dior while still being comfortable. This shows that you understand the brand's ethos and are serious about the role.
