Strategic Client Relationship Manager (UK) – Fixed Term Contract for Maternity Cover - Dionach [...] in Glasgow

This role offers flexibility to work remotely, with occasional visits to client sites. Alternatively, you can choose a hybrid arrangement and work from our offices in Oxford or Glasgow, if preferred. This is a fixed term maternity cover role running until July 2027, with a proposed start date of 11th May 2026.

Why join Dionach by Nomios? Since being acquired by Nomios in late 2024, Dionach by Nomios has continued its dynamic growth as a leading information security company. Specializing in penetration testing and information assurance services, we offer an incredible opportunity to be part of an experienced team, build your skills, and grow professionally. Dionach by Nomios holds impressive certifications, including CREST, CHECK, PCI QSA, and ISO 27001. With our focus on enhancing customers' security and fostering team development, you'll be joining a company that prioritizes both your growth and the safety of our clients.

Dionach is also proud to be Great Place To Work CertifiedTM, a recognition based entirely on feedback from our team. We're committed to creating an environment where people feel supported, valued and able to grow. We're in an exciting phase of expansion and are looking for self‐motivated individuals ready to thrive in a fun, flexible environment. At Dionach by Nomios, your contributions will have a genuine impact on the business, and you'll find opportunities for both interesting work and career development.

Our employees are the heart of our business. We value our employees and invest in their growth and well‐being. Here’s what we offer:

• Hybrid Working: Flexibility to work remotely or use our UK offices around client visits.
• Well‐being Focus: Private health insurance, eye care plan, income protection, EAP scheme, and well‐being platform.

Our Commitment to Diversity and Inclusion: At Dionach by Nomios, we believe that diversity fuels innovation. We’re dedicated to creating an inclusive workplace where everyone feels valued and respected. We welcome applications from all backgrounds, perspectives, and experiences, and we’re committed to being an equal opportunity employer. We do not discriminate based on race, religion, gender, age, disability, or any other legally protected status. We encourage candidates from underrepresented groups to apply and are committed to providing a supportive and accessible environment for all our employees. If you require accommodations during the application process, let us know, and we’ll work to meet your needs.

What You’ll Do:

• Onboard new clients and ensure an industry‐leading client experience from contract award through initial project delivery.
• Lead and participate in implementation meetings and workshops, including contract initiation meetings, scoping calls, and performance reviews.
• Act as the primary point of contact for strategic client relationships, ensuring services meet or exceed contractual SLAs and KPIs.
• Develop and maintain long‐term strategic client relationships, fully understanding and addressing customer needs.
• Capture and analyse client data using CRM tools to plan and evolve client engagement strategies.
• Obtain and act upon CSAT feedback and lessons learned.
• Provide regular management updates and performance reports for all strategic relationships.
• Work closely with the Bid Team throughout tender and bid production processes.
• Collaborate with the Scoping Team to understand scope, prerequisites, and dependencies for each project.
• Coordinate with Project Delivery teams to ensure work is planned and executed on time, within budget, and to specification.

What We’re Looking For:

• Experience: Strong track record in strategic relationship management, ideally within the cybersecurity sector, managing multiple clients and competing demands in a fast‐paced environment.
• Communication: Excellent verbal and written communication skills, with the ability to manage diverse stakeholders and maintain strong relationships.
• Independence: A proactive self-starter who can take full ownership of contracts from the point of award and work independently or collaboratively.
• Qualifications: Relevant qualifications in business management, cybersecurity, project management, or related fields (desirable).
• Tools: Proficiency with Microsoft Office, experience using CRM platforms and good understanding of project management concepts and methodologies.
• Eligibility: Right to work in the UK. Currently hold or ability to obtain UK Security Clearance (SC) and NPPV3 clearance.

Key Attributes:

• Analytical thinker with strong problem‐solving and decision‐making skills.
• Highly organised and able to prioritise effectively across multiple clients.
• Comfortable working at pace in an agile environment to meet evolving client needs.
• Resilient, calm under pressure, and adaptable.
• Strong interpersonal and relationship‐building skills.
• Commitment to maintaining the highest professional and ethical standards.
• Appetite and ability to quickly learn cybersecurity concepts, tools, and technologies.

Are you an experienced Strategic Client Relationship Manager looking to further develop your skills and take on more responsibility? If so, this opportunity is perfect for you!