At a Glance
- Tasks: Provide essential admin support to the ICT team and manage data and communications.
- Company: Join the Roman Catholic Diocese of Westminster, a community-focused charity.
- Benefits: Enjoy 23 days annual leave, discounts, and a pension scheme.
- Other info: Diversity and inclusion are at the heart of our mission.
- Why this job: Make a difference in a faith-driven environment while developing your ICT skills.
- Qualifications: Strong communication, organisation skills, and basic ICT knowledge required.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking a proactive and organised
ICT Team Administrator to provide vital administrative and operational support to our ICT function, serving both the Diocese of Westminster and the Archdiocese of Southwark.
This is a varied and rewarding role where you will act as a central coordination point between the ICT team, internal stakeholders, and external suppliers.
You will combine strong administration skills with service desk coordination, data management, and basic technical support.
Key Responsibilities Administrative & Operational Support
- Coordinate meetings, prepare agendas, and take minutes
- Manage shared ICT inboxes and triage requests using Jira
- Schedule engineer visits, maintenance, and project activities
- Support budgets, invoices, and procurement processes
- Log and manage support tickets, ensuring timely updates
- Support staff onboarding and offboarding processes
- Escalate complex issues to ICT engineers
- Data & CRM Management
- Maintain and update the diocesan CRM system (Db D)
- Ensure data accuracy, integrity, and compliance
- Support reporting and audit requirements
- Documentation & Reporting
- Maintain ICT documentation, policies, and procedures
- Produce service performance reports (e. g. SLAs, ticket volumes)
- Ensure accurate record keeping for governance and compliance
- Manage ICT asset registers and equipment tracking
- Monitor software licensing and renewals
- Liaise with suppliers, obtain quotes, and track orders
- ICT Project Support
- Assist with rollout of IT projects across parishes and sites
- Support communications, planning, and training coordination
- Contribute to testing and implementation activities
- Basic Technical Support
- Support Microsoft 365 and Active Directory administration
- Assist with basic server tasks under supervision
- Monitor system alerts and support routine maintenance
What We're Looking For
We're seeking someone who is not only competent in ICT but who also embodies our diocesan values of
Competence, Reliability, Honesty, Perseverance , and
Love . Essential
- Excellent communication and organisational skills
- Strong attention to detail and ability to manage multiple priorities
- Proven teamwork and problem-solving abilities
- Proficiency in Microsoft 365
- Good understanding of basic ICT concepts
- Experience in a similar role
- Familiarity with CRM systems (e. g. Db D)
- Understanding of IT asset management or service management practices
- Basic knowledge of server environments or ITIL frameworks
Experience working in a faith-based or charitable setting is welcome but not essential.
What we offer you
- 23 days annual leave + bank holidays (pro rata for part time employees)
- Vouchers for free eye tests and £50 towards the cost of glasses
- Reward Gateway scheme offering discounts on a wide range of products and services
- Pension scheme for eligible employees - 5% paid by the employer
- Salary exchange (salary sacrifice) for pension
- Cycle to work scheme
- Enhanced maternity, paternity and adoption pay
- Employee Assistance Programme
Who we are
We are the
Roman Catholic Diocese of Westminster , a faith-driven charity rooted in service, tradition, and community.
At the core of our mission is a commitment to faith, education, and social justice.
Guided by the Archbishop, we serve over 90,000 students across 208 schools, support 212 vibrant parishes, and drive countless social initiatives that bring hope and compassion to those in need.
Our work extends beyond the Church walls, positively shaping communities and transforming lives.
We uphold the values of Competence, Reliability, Honesty, Perseverance, and Love-principles that define our mission and shape the way we serve.
As we grow our team, we seek individuals who not only possess the skills for the role but also embody these values in their daily work.
Diversity & Inclusion at the Diocese of Westminster and place it at the heart of our aim which is to reflect and connect with the diverse communities that we serve.
CVs will not be considered.
Therefore, please do NOT submit a CV with the online job application or by email.
- Find Us
- Address
Human Resources Department, Vaughan House, 46 Francis Street, London SW1P 1QN.
- Telephone
- Hours
- Monday-Friday: 9:00AM-5:00PM
ICT Team Administrator employer: Diocese of Westminster
The Diocese of Westminster is an excellent employer, offering a supportive work culture that prioritises employee well-being and professional growth. With competitive benefits such as a salary of £43,500, generous annual leave, and pension contributions, employees are encouraged to thrive in their roles while making a meaningful impact on safeguarding practices within the community.
StudySmarter Expert Advice🤫
We think this is how you could land ICT Team Administrator
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Diocese of Westminster values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Diocese of Westminster might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Diocese of Westminster!
✨Direct Apply to Diocese of Westminster
Let's not forget to apply directly through the Diocese of Westminster website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace ICT Team Administrator
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Diocese of Westminster.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Diocese of Westminster. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Diocese of Westminster
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
