Chester Diocesan Academies Trust (CDAT) is seeking a Complaints Manager to join our central team. This role leads day-to-day management of complaints, ensuring fair, consistent and professional handling across the Trust.
The postholder will advise Headteachers and colleagues, manage complex formal complaints, undertake investigations when required, and support early resolution wherever possible. The role also liaises with external Data Protection Officer on information governance matters.
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Complaints & Information Governance Lead (Hybrid) in Runcorn employer: Diocese of Chester
The Diocese of Chester is an excellent employer, offering a supportive work culture that values diversity and inclusion, particularly welcoming applications from under-represented groups. Located at Church House in Daresbury, employees benefit from a meaningful role in community service, with opportunities for professional growth and development within a faith-based environment. The organisation prioritises the welfare of its staff and the communities it serves, making it a rewarding place to work.
