At a Glance
- Tasks: Engage with customers, manage orders, and create bespoke jewellery experiences.
- Company: Join Dinny Hall, a beloved independent jewellery house known for timeless design.
- Benefits: Competitive salary, 28 days holiday, generous staff discount, and expert training.
- Other info: Join a creative team where building relationships is celebrated.
- Why this job: Be the warm face of luxury, making every customer feel special and valued.
- Qualifications: Experience in luxury retail or client-facing roles; passion for jewellery is essential.
The predicted salary is between 27000 - 32000 € per year.
The Opportunity
Do you light up when you talk to people? Do you love the moment a customer finds exactly the right piece and you close a sale? Then this role was made for you. Dinny Hall is one of Britain's most beloved independent jewellery houses, known for timeless design, quiet luxury, and pieces that carry real meaning. We're looking for a warm, curious and genuinely people-obsessed individual to join us as our Customer Services & Client Liaison. This is a role for someone who doesn't just handle enquiries, they build relationships, remember names, and make every customer feel like the most important person in the room.
The Role at a glance
- Talking to customers across phone, email, and in person and loving every moment of it.
- Picking, packing and dispatching e-com orders with the same care as a gift.
- Guiding clients through the magic of creating a truly one-of-a-kind piece.
- Building genuine connections that bring customers back for life's most special moments.
What you will be doing
- Being the warm, knowledgeable first point of contact for all customer enquiries for phone, email, live chat and customers redirected from stores.
- Picking, packing and dispatching e-commerce orders to the exacting standard our customers expect — every parcel should feel like it was packed with love.
- Processing returns and exchanges efficiently and with genuine care, turning a potentially disappointing experience into a positive one.
- Keeping on top of order management in our e-com platform — tracking, updating customers proactively, and resolving any fulfilment issues quickly.
- Managing and nurturing bespoke commission requests from first conversation through to delivery, keeping clients informed and excited every step of the way.
- Building lasting client relationships — remembering preferences, milestone occasions, and the stories behind their purchases.
- Handling repairs, returns and after-sales with care and empathy, turning tricky situations into positive outcomes.
- Maintaining detailed client records and following up proactively to delight customers before they even have to ask.
- Liaise with couriers to arrange timely deliveries and track shipments.
You Are
- Someone who genuinely loves talking to people, this is your superpower.
- Warm, patient and deeply empathetic.
- Highly organised with a sharp eye for detail.
- Calm under pressure and graceful in difficult situations.
- Passionate about beautiful, meaningful objects.
- A natural storyteller who can bring a piece to life in words.
Experience
- Previous experience in luxury retail, hospitality, or a client-facing role.
- Jewellery knowledge is a bonus — but a love of it is essential.
- Excellent written and verbal communication.
- Comfortable with ERP/Stock and E-commerce systems.
What we offer
- Competitive salary: £27k - £32k.
- 28 days holiday, including bank holidays.
- A close-knit, creative team at an iconic independent British jewellery brand.
- Generous staff discount on our collections.
- Training on our full range and bespoke process — you'll become a true jewellery expert.
- A culture where customer relationships are celebrated, not just counted.
Customer Services & Client Liaison in Slough employer: Dinny Hall
Dinny Hall is an exceptional employer, offering a vibrant work culture where every team member is valued and encouraged to build meaningful relationships with customers. With competitive salaries, generous holiday allowances, and comprehensive training, employees have ample opportunities for personal and professional growth while working in a close-knit, creative environment at one of Britain's most cherished independent jewellery houses.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services & Client Liaison in Slough
✨Tip Number 1
Get to know the company inside out! Research Dinny Hall's values, products, and customer service approach. This will help you connect with the team during interviews and show that you're genuinely interested in being part of their world.
✨Tip Number 2
Practice your people skills! Role-play common customer scenarios with friends or family. This will help you feel more confident when it comes to building those genuine connections that Dinny Hall values so much.
✨Tip Number 3
Show off your passion for jewellery! Whether it's through a personal story or sharing your favourite pieces, let your enthusiasm shine. This will resonate with the team and demonstrate that you’re not just looking for any job, but this specific one.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join the team at Dinny Hall. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Services & Client Liaison in Slough
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your warmth and enthusiasm for connecting with people.
Tailor Your Application:Make sure to tailor your application to the role. Highlight any experience you have in customer service or client liaison, and share specific examples of how you've built relationships in the past.
Be Detail-Oriented:Since we value attention to detail, double-check your application for any typos or errors. A polished application shows us that you care about the little things, just like we do when packing our orders!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Dinny Hall!
How to prepare for a job interview at Dinny Hall
✨Show Your People Skills
This role is all about building relationships, so be ready to showcase your people skills. Prepare examples of how you've connected with customers in the past, whether it was through a memorable conversation or resolving an issue with empathy.
✨Know the Brand Inside Out
Familiarise yourself with Dinny Hall's collections and values. Being able to discuss their pieces and what makes them special will show your genuine interest and passion for the brand, which is key in a customer-facing role.
✨Demonstrate Your Organisational Skills
Since the job involves managing orders and client records, think of ways to illustrate your organisational abilities. Share specific strategies you’ve used in previous roles to keep track of multiple tasks and ensure nothing slips through the cracks.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle various customer situations. Think through potential scenarios, like dealing with a difficult customer or managing a bespoke commission, and prepare your responses to highlight your calmness and problem-solving skills.
