At a Glance
- Tasks: Deliver a luxurious shopping experience and build customer relationships in our London stores.
- Company: Join Dinny Hall, a leading British jewellery brand known for elegance and innovation.
- Benefits: Competitive pay, dynamic work environment, and opportunities for personal growth.
- Other info: Flexible team player with a flair for fashion and jewellery.
- Why this job: Be part of a brand that celebrates everyday luxury and creativity in jewellery.
- Qualifications: Experience in luxury retail and a passion for exceptional customer service.
The predicted salary is between 12 - 15 £ per hour.
Dinny Hall is recruiting for a proactive, customer-focused Luxury Sales Consultant with successful sales experience and a positive, confident approach. Based across our London stores and reporting to the Retail Operations Manager.
Responsibilities
- Demonstrate excellent communication skills and knowledge of Dinny Hall product and collections' inspirations and stories.
- Confident in styling and advising customers to deliver a luxurious shopping experience.
- Develop loyalty and connections with our customers by building relationships through a 1-2-1 personal shopper style approach to sales.
- Have an awareness of current brand marketing campaigns, social media and emailers, new launches and promotions.
- Actively maximise sales and introduce add-ons and up-sells, keeping customers' needs at the centre of every stage of the process.
- Deal effectively and proactively with all customer enquiries.
- Deliver feedback to the manager on the current trade and share any customer feedback.
- Ensure knowledge of DH omnichannel monthly sales targets.
- Follow all stock management procedures.
- Support the team to maintain the highest standards of housekeeping, hospitality, and visual merchandising within the store.
- Be conversant with selling systems and Company administration procedures.
- Take all actions necessary to maximise security and prevent theft of product.
- Participate in team meetings, trainings and make a positive contribution.
- Smart use of our DH Smart Phone, contributing to the omnichannel way of working, use of WhatsApp selling and a general 360-degree way of thinking.
Qualifications
- Experience within a luxury retail environment.
- Proven selling skills and working against targets.
- A great communicator with a passion for delivering exceptional customer service.
- A genuine interest in Jewellery and Fashion.
- Eager to learn and build on your retail and product knowledge.
- Ability to represent the brand in an appropriate way.
- Be articulate with a good command of both spoken and written English.
- A flexible team player who is always ready to go the extra mile.
- Can demonstrate knowledge and passion for the Dinny Hall brand as well as awareness of brand competitors.
- Jewellery sales experience is a plus.
About the Brand
Dinny Hall, a luminary in British jewellery design, launched her eponymous brand in 1985, shortly after graduating from Central Saint Martins, marking the inception of a brand that seamlessly blends elegance with innovation. Dinny Hall's jewellery is defined by a balance of classic craftsmanship and contemporary refinement. Each collection reflects a deep appreciation for form and proportion, with designs ranging from delicate, organic shapes to bold, sculptural silhouettes. Whether drawing on nature, historical motifs, or modernist principles, Dinny's work remains instantly recognisable with its design integrity providing longevity, effortless wearability and understated luxury. 'Jewellery is made to be worn, not hidden away in a box for a day that may never come.' Dinny Hall is a leading British jewellery brand with 4 stores in London and a fast-growing global web business as well as a concession in Liberty London. Dinny's ethos is that jewellery must be worn, loved and celebrated every day. The brand was established in 1985 and has gone from strength to strength, becoming one of the most high-profile and much-loved jewellery brands in the UK.
Sales Consultant employer: Dinny Hall
Dinny Hall is an exceptional employer that fosters a vibrant and supportive work culture, perfect for those passionate about luxury retail. With opportunities for personal growth and development, employees are encouraged to build meaningful relationships with customers while representing a brand renowned for its elegance and innovation. Located in the heart of London, our stores offer a dynamic environment where team members can thrive and contribute to a luxurious shopping experience.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Consultant
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Dinny Hall, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Dinny Hall!
We think you need these skills to ace Sales Consultant
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Dinny Hall, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Dinny Hall and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Dinny Hall that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Dinny Hall
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
