At a Glance
- Tasks: Engage with customers, manage orders, and create bespoke jewellery experiences.
- Company: Join Dinny Hall, a beloved independent jewellery house known for timeless design.
- Benefits: Competitive salary, 28 days holiday, generous staff discount, and expert training.
- Other info: Join a creative team where customer relationships are celebrated.
- Why this job: Be the warm face of luxury, building lasting relationships with customers.
- Qualifications: Experience in luxury retail or hospitality; passion for jewellery is essential.
The predicted salary is between 27000 - 32000 € per year.
The Opportunity
Do you light up when you talk to people? Do you love the moment a customer finds exactly the right piece and you close a sale? Then this role was made for you. Dinny Hall is one of Britain's most beloved independent jewellery houses, known for timeless design, quiet luxury, and pieces that carry real meaning. We're looking for a warm, curious and genuinely people-obsessed individual to join us as our Customer Services & Client Liaison. This is a role for someone who doesn't just handle enquiries, they build relationships, remember names, and make every customer feel like the most important person in the room.
The Role at a glance
- Talking to customers across phone, email, and in person and loving every moment of it.
- Picking, packing and dispatching e-com orders with the same care as a gift.
- Guiding clients through the magic of creating a truly one-of-a-kind piece.
- Building genuine connections that bring customers back for life's most special moments.
What you will be doing
- Being the warm, knowledgeable first point of contact for all customer enquiries for phone, email, live chat and customers redirected from stores.
- Picking, packing and dispatching e-commerce orders to the exacting standard our customers expect — every parcel should feel like it was packed with love.
- Processing returns and exchanges efficiently and with genuine care, turning a potentially disappointing experience into a positive one.
- Keeping on top of order management in our e-com platform — tracking, updating customers proactively, and resolving any fulfilment issues quickly.
- Managing and nurturing bespoke commission requests from first conversation through to delivery, keeping clients informed and excited every step of the way.
- Building lasting client relationships — remembering preferences, milestone occasions, and the stories behind their purchases.
- Handling repairs, returns and after-sales with care and empathy, turning tricky situations into positive outcomes.
- Maintaining detailed client records and following up proactively to delight customers before they even have to ask.
- Liaising with couriers to arrange timely deliveries and track shipments.
You Are
- Someone who genuinely loves talking to people, this is your superpower.
- Warm, patient and deeply empathetic.
- Highly organised with a sharp eye for detail.
- Calm under pressure and graceful in difficult situations.
- Passionate about beautiful, meaningful objects.
- A natural storyteller who can bring a piece to life in words.
Experience
- Previous experience in luxury retail, hospitality, or a client-facing role.
- Jewellery knowledge is a bonus — but a love of it is essential.
- Excellent written and verbal communication.
- Comfortable with ERP/Stock and E-commerce systems.
What we offer
- Competitive salary: £27k - £32k.
- 28 days holiday, including bank holidays.
- A close-knit, creative team at an iconic independent British jewellery brand.
- Generous staff discount on our collections.
- Training on our full range and bespoke process — you'll become a true jewellery expert.
- A culture where customer relationships are celebrated, not just counted.
Customer Services & Client Liaison in London employer: Dinny Hall
Dinny Hall is an exceptional employer that fosters a warm and inclusive work culture, where every team member is valued for their unique contributions. With a focus on employee growth, we offer comprehensive training to help you become a true jewellery expert, alongside competitive salaries and generous staff discounts. Join us in our iconic London location, where your passion for people and beautiful objects can shine as you build lasting relationships with our cherished customers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services & Client Liaison in London
✨Tip Number 1
Get to know the company inside out! Research Dinny Hall's values, products, and customer service approach. This way, when you chat with them, you can show off your knowledge and passion for their brand.
✨Tip Number 2
Practice your people skills! Role-play common customer scenarios with friends or family. The more comfortable you are in handling different situations, the better you'll shine during your interview.
✨Tip Number 3
Be ready to share your stories! Think of examples where you've built strong relationships with customers or turned a tricky situation into a positive one. These anecdotes will help you stand out as a people-obsessed candidate.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at Dinny Hall.
We think you need these skills to ace Customer Services & Client Liaison in London
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your warmth and enthusiasm for connecting with people.
Tailor Your Application:Make sure to tailor your application to the role. Highlight any experience you have in customer service or client-facing roles, and share specific examples of how you've built relationships with customers in the past.
Be Detail-Oriented:Since we value attention to detail, ensure your application is free from typos and errors. A well-organised and polished application reflects your ability to manage tasks effectively, just like you would in the role!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Dinny Hall!
How to prepare for a job interview at Dinny Hall
✨Show Your People Skills
This role is all about connecting with customers, so be ready to showcase your people skills. Prepare examples of how you've built relationships in previous roles, whether in retail or hospitality. Remember, it's not just about handling enquiries; it's about making every customer feel special.
✨Know the Brand Inside Out
Do your homework on Dinny Hall! Familiarise yourself with their collections, values, and what makes them unique. Being able to discuss their pieces and share your passion for jewellery will show that you're genuinely interested and invested in the brand.
✨Demonstrate Empathy and Problem-Solving
Think of scenarios where you've turned a negative customer experience into a positive one. Be prepared to discuss how you handle difficult situations with grace and empathy. This will highlight your ability to maintain strong client relationships, even when things get tough.
✨Be Organised and Detail-Oriented
Since this role involves managing orders and bespoke commissions, demonstrate your organisational skills. Share specific strategies you use to keep track of details and ensure nothing slips through the cracks. This will reassure them that you can handle the demands of the job.
