At a Glance
- Tasks: Lead the concession at Liberty London, driving sales and delivering exceptional customer experiences.
- Company: Join Dinny Hall, a beloved British jewellery brand with a vibrant retail presence.
- Benefits: Competitive salary, dynamic work environment, and opportunities for personal growth.
- Other info: Be part of a fast-growing brand with a rich history and exciting future.
- Why this job: Make a real impact in luxury retail while leading a passionate team.
- Qualifications: Experience in retail management, strong sales focus, and a passion for jewellery.
The predicted salary is between 29700 - 36300 £ per year.
Dinny Hall is looking for an experienced, commercially driven Concession Manager to lead the concession at Liberty London.
This is an exciting opportunity for a passionate retail leader to own the concession's performance, build a strong client base, and lead a team to deliver an exceptional customer experience.
This is a hands-on role for someone who enjoys being on the shop floor, leading from the front and making a real commercial impact.
- Driving sales and achieving commercial targets and KPIs.
- Leading, motivating and developing the sales team.
- Delivering an exceptional customer experience and building long-term client relationships.
- Developing and managing your own client book through proactive clienteling.
- Ensuring excellent product and brand knowledge across the team.
- Managing recruitment, training, rotas, performance and appraisals.
- Maintaining high standards of visual presentation, housekeeping and stock management.
- Monitoring sales, customer and market trends and identifying opportunities to grow the business.
- Building strong relationships with Liberty Senior Management and representing Dinny Hall professionally.
- Ensuring all company and Liberty policies and procedures are followed.
- An experienced retail or concession manager.
- Commercially focused with a strong track record of achieving sales targets.
- A natural leader who can motivate and develop a team.
- Passionate about delivering exceptional customer service.
- Confident in building and maintaining client relationships.
- Highly organised, proactive and comfortable working independently.
- Passionate about jewellery, product and the Dinny Hall brand.
- An experienced retail or concession manager within luxury or premium jewellery/fashion is a plus.
About: Dinny Hall is a leading British jewellery brand with stores across London and a fast-growing global web business.
Dinny believes that jewellery must be worn, loved and celebrated every day.
The brand was established in 1985 and has gone from strength to strength to become known as one of the most high-profile and much-loved jewellery brands in the UK, with 5 stores across London's most vibrant neighbourhoods as well as a concession in Liberty London.
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Concession Manager - Liberty London employer: Dinny Hall
Dinny Hall is an exceptional employer, offering a dynamic and collaborative work environment in the heart of Farringdon, London. As a pivotal member of a small, energetic team, you'll have the opportunity to directly influence the brand's growth while enjoying a variety of responsibilities that foster both personal and professional development. With a focus on creativity and innovation, Dinny Hall encourages employees to take ownership of their roles, making it a truly rewarding place to work for those passionate about the jewellery industry.
StudySmarter Expert Advice🤫
We think this is how you could land Concession Manager - Liberty London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Dinny Hall, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Dinny Hall!
We think you need these skills to ace Concession Manager - Liberty London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Dinny Hall, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Dinny Hall and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Dinny Hall that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Dinny Hall
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
