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- Tasks: Lead the front-of-house team and ensure exceptional customer service.
- Company: Join Elephant Grounds, a vibrant lifestyle brand known for specialty coffee and unique dining experiences.
- Benefits: Flexible hours, dynamic work environment, and opportunities for growth in the culinary field.
- Why this job: Be part of an exciting journey in a growing hospitality group with a passion for quality.
- Qualifications: Strong team player with customer service skills and food safety certification.
- Other info: Perfect for those eager to learn and thrive in a fast-paced café culture.
The predicted salary is between 24000 - 36000 £ per year.
Elephant Grounds is an award-winning Hong Kong-born lifestyle brand renowned for its specialty coffee, Japanese influenced cuisine, and café culture. Founded in 2013, the brand has grown into a fully integrated coffee roastery, artisanal bakery, and restaurant concept with operations in Hong Kong, Manila, Jakarta Q1 2026, and now Singapore. Our coffee program is led by an award-winning team with a relentless dedication to building a sustainable coffee program. We are a growing hospitality group preparing to launch the first local outlet of a renowned international café concept known for its specialty coffee, seasonal menus, and modern ambiance.
We are looking for passionate individuals to join us as Supervisor. If you’re driven by dedication and a love for exceptional culinary experiences, come be part of our team and help shape this extraordinary journey at Elephant Grounds.
Job Responsibilities- Greet and assist customers with warmth and professionalism, ensuring a welcoming atmosphere and providing timely service.
- Present menus, make recommendations, take orders, and serve food and beverages, ensuring a high-quality dining experience.
- Address customer concerns and complaints with a positive attitude, ensuring guest satisfaction.
- Lead the FOH team to promote organic, heartfelt hospitality in line with Elephant Grounds’ core values.
- Maintain uniform standards and FOH grooming – proper attire and appearance must be upheld at all times.
- Assist with food preparation and multitask effectively during busy periods.
- Oversee weekly and monthly planning of staff rosters across Front of House and Back of House.
- Submit weekly roster and timesheets for all casual and permanent part-timers to HR.
- Conduct monthly kitchen inventory, documented via Google Sheets for traceability and ease of access.
- Establish and maintain a comprehensive checklist for daily, weekly, fortnightly, and monthly maintenance audits across the restaurant.
- Regularly review and clean up the POS system to ensure all items are accurate and current.
- Any other duties as assigned by the management.
- Strong team player with a customer service-oriented mindset.
- Ability to lead a small team and maintain composure during peak hours.
- Food Safety Hygiene Certification required.
- Ability to work flexible hours/shift, including weekends and public holidays.
- Team player with a proactive, hands-on approach.
- Calm under pressure and reliable in fast-paced environment.
- Eager to learn and grow with a dynamic culinary team.
Thank you for your interest in this position. Please note that only shortlisted candidates will be notified.
Supervisor (FOH) employer: DINING CHAPTER PTE. LTD.
Contact Detail:
DINING CHAPTER PTE. LTD. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor (FOH)
✨Tip Number 1
Get to know the brand! Before your interview, dive into Elephant Grounds' vibe and values. Familiarise yourself with their coffee culture and culinary offerings so you can chat about how you fit into their mission.
✨Tip Number 2
Show off your personality! When you meet the team, let your passion for hospitality shine through. Share your experiences and how you can contribute to creating that warm, welcoming atmosphere they’re known for.
✨Tip Number 3
Be ready to demonstrate your skills! Whether it’s handling customer queries or managing a busy shift, think of examples from your past roles that showcase your ability to lead and maintain service excellence under pressure.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop a quick thank-you note to express your appreciation for the opportunity. It shows you’re genuinely interested and keeps you on their radar as they make their decision.
We think you need these skills to ace Supervisor (FOH)
Some tips for your application 🫡
Show Your Passion: When writing your application, let your love for exceptional culinary experiences shine through. We want to see your enthusiasm for hospitality and how you can contribute to our vibrant café culture.
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Supervisor role. Highlight any relevant experience in customer service or team leadership, as we’re looking for someone who can lead with warmth and professionalism.
Be Authentic: We value genuine personalities! Don’t be afraid to let your unique voice come through in your application. Share your story and what drives you to be part of the Elephant Grounds family.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quicker. We can’t wait to hear from you!
How to prepare for a job interview at DINING CHAPTER PTE. LTD.
✨Know the Brand Inside Out
Before your interview, dive deep into Elephant Grounds' history, values, and offerings. Familiarise yourself with their specialty coffee and Japanese cuisine influences. This knowledge will not only impress the interviewers but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Supervisor, you'll need to lead by example in providing exceptional service. Prepare examples from your past experiences where you handled customer complaints or created memorable dining experiences. Highlight your ability to maintain a positive atmosphere even during busy periods.
✨Demonstrate Team Leadership
Think about times when you've successfully led a team or managed a roster. Be ready to discuss how you motivate others and ensure smooth operations, especially during peak hours. This will show that you're not just a team player but also a capable leader.
✨Prepare for Operational Questions
Expect questions about inventory management, maintenance audits, and POS systems. Brush up on your knowledge of these areas and be prepared to discuss how you would implement effective processes. Showing that you can handle the operational side will set you apart as a strong candidate.
