Parts Coordinator in West Bromwich

• Order Preparation: Pre-pick parts, fulfil customer orders, and verify stock availability for each enquiry. Support spare-part document collation and reconciliation, assist with packing as well as goods-in and goods-out workflows, and perform weekly and monthly inventory counts
• Sales & Customer Service: Manage inbound and outbound calls together with walk-in customer enquiries. Nurture positive customer relationships through sound product expertise and professional first-line impressions
• Inventory Management & Stock Control: Monitor stock levels on a daily basis, escalates stock shortages to headquarters in a timely manner, and coordinate proactive replenishment activities. Carry out routine cycle counts and inventory audits to maintain accurate stock records
• General Duties: Prioritise and co-coordinate day-to-day operational tasks, and provide cross-colleague support as required. Champion a robust safety culture, ensure full regulatory compliance, and keep the work area clean, organised and hazard-free

• Order Preparation: Pre-pick parts, fulfil customer orders, and verify stock availability for each enquiry. Support spare-part document collation and reconciliation, assist with packing as well as goods-in and goods-out workflows, and perform weekly and monthly inventory counts
• Sales & Customer Service: Manage inbound and outbound calls together with walk-in customer enquiries. Nurture positive customer relationships through sound product expertise and professional first-line impressions
• Inventory Management & Stock Control: Monitor stock levels on a daily basis, escalates stock shortages to headquarters in a timely manner, and coordinate proactive replenishment activities. Carry out routine cycle counts and inventory audits to maintain accurate stock records
• General Duties: Prioritise and co-coordinate day-to-day operational tasks, and provide cross-colleague support as required. Champion a robust safety culture, ensure full regulatory compliance, and keep the work area clean, organised and hazard-free

Requirements

• Basic level in Microsoft Word and Excel
• Experienced in warehouse operations (preferred)
• Possession of a forklift license
• Mechanically inclined, with familiarity in operating AWP/EWP equipment considered an advantage
• Demonstrates professional phone etiquette and effectively manages email inquiries
• Detail-oriented, diligent, positive, a strong team player, and highly reliable