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For Companies At a Glance
- Tasks: Be the friendly face of our client care, ensuring exceptional dining experiences.
- Company: Join Dineindulge, a leader in private chef services and innovative meal solutions.
- Benefits: Enjoy flexible working, team events, and opportunities to taste our delicious offerings.
- Why this job: Make a real impact on clients' dining experiences while building lasting relationships.
- Qualifications: Customer service experience and a passion for food are essential.
- Other info: Great career progression opportunities in a supportive, collaborative environment.
The predicted salary is between 28800 - 43200 ÂŁ per year.
The Opportunity
- Do you have a passion for food and a true understanding of what makes an outstanding dining experience?
- Are you skilled at building strong client relationships, delivering exceptional customer care, and driving sales?
- Do you thrive in a fast‑paced, collaborative team environment where every detail matters?
If so, we’d love to hear from you!
About Us
Ten years ago, we launched Dineindulge (dineindulge.co.uk) to make enjoying a private chef experience as convenient and accessible as possible. Today, we offer 28 menus ranging from relaxed sharing buffets to 10‑course tasting menus with wine pairings – each freshly prepared and served by a personal chef in the comfort of a client’s home or rental property.
Building on that success, we introduced Meals (meals.co.uk), a fast‑growing service that redefines in‑home dining with chef‑prepared meals designed for convenience, health, and quality. Our clients include discerning professionals and elite athletes, many with specific nutritional and lifestyle needs.
Our ethos is simple: Keep it simple – Do it well – Make it better – Work together. We’re committed to delivering effortless, memorable food experiences that exceed expectations every time.
The Role
As a Client Care Specialist, you’ll be the first point of contact for our clients, guiding them through our services and ensuring a seamless, personalised experience. Whether coordinating a private chef event or tailoring meal prep solutions, you’ll play a vital role in making every dining experience exceptional.
You’ll work closely with our Chefs, Food and Logistics Teams to deliver smooth service, solve challenges proactively, and continuously improve our offering. Beyond managing enquiries, a key focus of your role will be building and retaining client relationships – encouraging repeat bookings, strengthening loyalty, and ensuring every interaction reflects the premium quality of our brand.
Hours: 5 days per week (40 hours) across Monday–Saturday (rota shared in advance; some Saturdays required).
Key Responsibilities
- Manage client enquiries with warmth and professionalism.
- Coordinate private chef events and meal prep services with chefs and logistics teams.
- Build strong relationships with high‑profile clients, understanding preferences and dietary needs.
- Ensure seamless communication and follow‑up, delivering outstanding client satisfaction.
- Handle challenges with a proactive, solutions‑driven mindset.
- Keep accurate client records and manage event details in our systems.
- Collaborate with managers across departments to ensure smooth operations.
- Share feedback with chefs and food teams to enhance menus, service, and guest experiences.
- Support client retention strategies, identifying opportunities for repeat business and partnerships.
What We’re Looking For
- A personable, engaging communicator who loves working with people.
- Background in customer service, hospitality, or luxury client care.
- Organisational skills with excellent attention to detail.
- Confidence in working with high‑profile clients discreetly and professionally.
- Ability to multitask and stay calm under pressure in a dynamic setting.
- Positive, proactive approach with a commitment to excellence.
- Experience managing client interactions and resolving issues effectively.
- Logical and strategic thinker with sound decision‑making skills.
- A genuine passion for food and appreciation of quality dining experiences.
- Willingness to work some weekends as part of a rota.
Training & Development
We’ll provide comprehensive training to give you a deep understanding of our systems, business model, and services. You’ll learn what makes our private chef and meal prep experiences unique, and how to deliver them at the highest standard.
In your first 3–6 months, you’ll:
- Gain confidence in internal systems and processes.
- Learn what sets our chef services apart.
- Receive mentorship from team leads.
- Take part in cross‑departmental training.
- Help shape and improve the Client Care department as we grow.
We actively support progression and this role offers a pathway into leadership for those who excel.
What We Offer
- Clear progression opportunities as the company grows.
- A chance to work with high‑end clients, including professional athletes.
- Supportive, collaborative team culture.
- Flexible working arrangements.
- Regular team treats, social events, and opportunities to trial our chef services.
- Employee Assistance Programme.
How to Apply
Send your CV and a short cover letter explaining why you’re interested in the role and what would make you the perfect candidate to caroline@dineindulge.co.uk with the subject line: Client Care Specialist Application.
We look forward to hearing from you!
Seniority level
- Entry level
Employment type
- Full‑time
Job function
- Marketing and Sales
Industries
- Food and Beverage Services
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Client Care Manager employer: Dineindulge
Contact Detail:
Dineindulge Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Care Manager
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into Dineindulge's website and social media. Understand their menus, ethos, and what makes them tick. This will help you connect with the team and show you're genuinely interested.
✨Tip Number 2
Practice your people skills! As a Client Care Manager, you'll be all about building relationships. Role-play common scenarios with a friend or family member to boost your confidence in handling client enquiries and resolving issues.
✨Tip Number 3
Show off your passion for food! Be ready to share your favourite dining experiences or what you love about culinary arts. This will not only highlight your enthusiasm but also align with Dineindulge's focus on exceptional dining experiences.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. It shows your appreciation and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Client Care Manager
Some tips for your application 🫡
Show Your Passion for Food: When writing your cover letter, let your love for food shine through! Share any personal experiences that highlight your appreciation for quality dining and how it connects to the role.
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Client Care Manager position. Highlight your customer service background and any relevant achievements that demonstrate your ability to build strong client relationships.
Be Personable and Engaging: In both your CV and cover letter, adopt a friendly tone that showcases your communication skills. Remember, we’re looking for someone who can connect with high-profile clients, so let your personality come through!
Follow Application Instructions: Don’t forget to send your application to the specified email address with the correct subject line. It shows attention to detail and that you can follow instructions – both key traits for this role!
How to prepare for a job interview at Dineindulge
✨Know Your Stuff About Food
Brush up on your knowledge of food and dining experiences. Be ready to discuss different cuisines, dietary needs, and what makes a meal exceptional. This will show your passion for the role and help you connect with the interviewers.
✨Showcase Your People Skills
Prepare examples of how you've built strong client relationships in the past. Think about times when you went above and beyond for a customer or resolved a tricky situation. This will demonstrate your ability to deliver exceptional customer care.
✨Be Ready to Multitask
Since the role involves coordinating events and managing client enquiries, practice talking about how you handle multiple tasks at once. Share specific instances where you successfully juggled responsibilities while maintaining attention to detail.
✨Emphasise Your Proactive Mindset
Think of examples where you took initiative to solve problems before they escalated. Highlighting your proactive approach will resonate well with the company's ethos of continuous improvement and exceptional service.