At a Glance
- Tasks: Help independent food Makers thrive by optimising their menus and performance.
- Company: &Dine, a vibrant community connecting foodies with exciting independent Makers.
- Benefits: Equity options, learning budget, team socials, and monthly awards.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Join a passionate team and make a real impact in the food industry.
- Qualifications: 3+ years in hospitality, strong menu knowledge, and data-driven mindset.
The predicted salary is between 35000 - 45000 £ per year.
Office Attendance Monday to Thursday in the office, Friday WFH
Overview
At &Dine, we're building a community of foodies and the UK's most exciting independent Makers, bringing brilliant food into the workplaces that care about how their teams eat, connect and celebrate. We're looking for a Maker Success Manager to optimise our Makers' performance and improve their offering. You'll get to know our Maker community inside out, learning what a great Maker and menu look like, focusing your energy on helping them grow with &Dine. The Maker Success Manager will work side by side with our Head of Operations, offering a fantastic learning opportunity. You'll also work closely with our sales and account management teams with access to rich data, to understand which Makers and menus land best with our customers, and why.
Key Responsibilities
- Own the completeness of every Maker menu. Work closely with Makers to ensure menus are accessible to all, covering options for the full range of allergens, dietary requirements and serving formats (platters, individual bowls, sides and finger food), so every &Dine client order can be fulfilled confidently with their menus.
- Build and manage seasonal menu planning. Partner with Makers to develop menus tied to seasonal occasions and key calendar moments, keeping the &Dine offer fresh, relevant and compelling throughout the year.
- Identify and close menu gaps. Proactively audit the Maker community to spot missing cuisines, formats or dietary coverage, then work with existing or new Makers to fill them, supporting &Dine’s growth.
- Use data to uncover growth opportunities. Analyse order patterns, customer preferences and Maker performance to surface actionable insights that help individual Makers grow and help &Dine build a stronger, more diverse supply community.
- Be the primary point of contact for Maker success. Build trusted, ongoing relationships with Makers, providing guidance, feedback and support that helps them thrive on the platform and deliver consistently brilliant food to &Dine clients.
Skills, Knowledge and Experience
- 3+ years experience in the hospitality industry is a must, at restaurant, QSR or catering level
- Strong understanding of how menus are built and developed, and what it takes to prepare and deliver food at scale
- A natural relationship builder who's credible and genuinely curious about food, its quality, presentation and experience
- Comfortable using data to coach Makers and make commercial decisions
- Passion for independent food businesses and knowledge of the London food scene
The type of person we're looking for
- A coach at heart. You enjoy giving feedback, you can be direct without being harsh, and you genuinely want the Makers you work with to succeed.
- Operationally minded. You think in systems and processes, and you're happiest when something messy gets cleaned up and runs smoothly.
- Confident with data. You don't need to be a Sheets wizard, but you should be comfortable pulling a number, spotting a trend, and using it to back up a recommendation both internally and externally.
- High standards. You notice when a photo is poor, when key info is missing, when a price looks off, and you do something about it.
- Commercially minded. You understand that quality menus drive sales, and you connect what you're doing back to growth for both Makers and &Dine.
- Calm under pressure. You can have a hard conversation with a Maker, hold the line on standards, and keep the relationship warm.
Benefits of working at &Dine
- Equity options — become a part-owner of the business
- £250 learning & development budget to support your growth
- CharlieHR access, with exclusive discounts from brands like John Lewis and Samsung
- £500 referral bonus for successful hires you introduce
- Team socials — we're serious about food, drink, and great company
- Lunches — regular tastings and lunches in the office every week
- Monthly team awards — win month on month for great performance and ownership
Maker Success Manager in London employer: &Dine
&Dine is an exceptional employer that fosters a vibrant work culture centred around food and community, making it an ideal place for passionate individuals to thrive. With a strong focus on employee growth, including a generous learning and development budget and equity options, team members are empowered to contribute meaningfully while enjoying regular team socials and delicious office lunches. Located in the heart of London, &Dine offers a unique opportunity to engage with the dynamic independent food scene, ensuring that every day is both rewarding and enjoyable.
StudySmarter Expert Advice🤫
We think this is how you could land Maker Success Manager in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like &Dine. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to &Dine
Don't be shy about reaching out to &Dine directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Maker Success Manager in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about &Dine and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at &Dine
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
