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- Tasks: Create and implement catering guidelines for diverse food businesses.
- Company: Join &Dine, a vibrant marketplace connecting independent caterers with modern workplaces.
- Benefits: Equity options, learning budget, birthday off, referral bonuses, and team socials.
- Why this job: Shape the future of catering while enjoying a dynamic work environment.
- Qualifications: 3+ years in catering or hospitality, strong systems thinker, and collaborative spirit.
- Other info: Fast-paced role with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
At &Dine, we work with independent food businesses to deliver catering for modern workplaces. Every caterer (Maker) operates differently with over 150 Makers using our marketplace. Our job is to make sure customers get a consistent, reliable and excellent experience every time they order, without taking away what makes each Maker great.
The role involves creating clear, replicable catering guidelines that Makers can join &Dine and operate within. These guidelines provide Makers enough freedom to run their businesses while ensuring the food and service delivered through &Dine is consistent and problem-free.
You will be responsible for:
- Creating clear catering formats that all Makers can deliver against.
- Defining what must be consistent and what can vary, such as portions, packaging, and service expectations.
- Writing simple, practical catering guidelines for Makers and updating them regularly.
- Ensuring new Makers can deliver to these standards before going live.
- Owning how on-site service works for when &Dine is customer-facing.
- Improving processes based on real-world delivery.
- Working with Product and Engineering to turn proven processes into platform features.
- Reducing issues by building better systems, not workarounds.
What success looks like:
- Different types of Makers offering different cuisines and food types that can work within the same guidelines.
- Customers receive a consistent, reliable catering experience.
- Fewer problems as order volume grows.
- New Makers onboard and deliver with minimal hand-holding.
- New Maker onboarding speed increases.
- Catering rules live online in the platform, not in people’s heads.
If you’re excited by building systems that help lots of different food businesses succeed, we’d love to hear from you.
Skills, Knowledge And Experience:
- 3+ years experience in catering, hospitality or food operations.
- Comfortable setting standards without micromanaging.
- Strong systems thinker with a practical mindset.
- Enjoys working across Ops, Product and Tech.
- Calm, organised and happy in a fast-moving environment.
Benefits to working with &Dine:
- Equity options — become a part-owner of the business.
- £250 learning & development budget to support your growth.
- CharlieHR access, with exclusive discounts from brands like John Lewis and Samsung.
- Your birthday off — celebrate on us!
- £500 referral bonus for successful hires you introduce.
- Team socials — we’re serious about food, drink, and great company.
- Regular tastings in the office.
Catering Operations and Systems Lead in London employer: &Dine
Contact Detail:
&Dine Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Catering Operations and Systems Lead in London
✨Tip Number 1
Network like a pro! Reach out to people in the catering and hospitality industry, especially those who work with independent food businesses. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! If you’ve got experience in creating catering guidelines or improving processes, make sure to highlight that in conversations. Share examples of how you’ve made a difference in previous roles.
✨Tip Number 3
Be proactive! Don’t just wait for job postings; reach out directly to companies you admire, like &Dine. Express your interest and ask if they have any upcoming opportunities. You never know what might come up!
✨Tip Number 4
Keep learning! Use your £250 learning budget wisely to pick up new skills relevant to catering operations. This shows potential employers that you’re committed to growth and staying ahead in the industry.
We think you need these skills to ace Catering Operations and Systems Lead in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Catering Operations and Systems Lead role. Highlight your experience in catering, hospitality, or food operations, and show us how you can create clear, replicable guidelines that caterers can follow.
Show Off Your Systems Thinking: We want to see your strong systems thinking skills! In your application, give examples of how you've improved processes in previous roles. This will help us understand how you can contribute to building better systems at &Dine.
Keep It Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your guidelines and experiences are easy to read and understand. Remember, you're applying for a role that involves creating clear catering formats!
Apply Through Our Website: Don't forget to apply through our website! It's the best way for us to receive your application and ensures you’re considered for the role. Plus, we love seeing candidates who take the initiative to connect with us directly.
How to prepare for a job interview at &Dine
✨Know the Company Inside Out
Before your interview, make sure you research &Dine thoroughly. Understand their mission, values, and how they work with independent food businesses. This will not only show your enthusiasm but also help you tailor your answers to align with their goals.
✨Showcase Your Experience
With 3+ years in catering or hospitality, be ready to discuss specific examples from your past roles. Highlight situations where you set standards or improved processes, as this aligns perfectly with what they’re looking for in a Catering Operations and Systems Lead.
✨Prepare Practical Solutions
Think about how you would create clear, replicable catering guidelines. Be prepared to discuss your approach to balancing consistency with the unique offerings of different Makers. This will demonstrate your systems thinking and practical mindset.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Ask about their current challenges with onboarding new Makers or how they envision the collaboration between Ops, Product, and Tech. This shows your genuine interest in the role and the company.
