At a Glance
- Tasks: Provide top-notch admin support and ensure excellent customer service for patients and staff.
- Company: Join a friendly and enthusiastic team at Dinas Lane Medical Centre.
- Benefits: Flexible hours, competitive pay, and a supportive work environment.
- Other info: Be part of a training practice with great career growth opportunities.
- Why this job: Make a real difference in patient care while developing your skills.
- Qualifications: Experience with Emis Web and strong communication skills are a plus.
The predicted salary is between 18900 - 23100 £ per year.
Please note that this vacancy has been re-advertised. Previous applicants need not reapply. We reserve the right to close this vacancy early should we receive a sufficient number of applications; therefore, we encourage interested candidates to submit their applications as soon as possible.
Dinas Lane Medical Centre is looking to recruit a part-time/full-time receptionist/administrator to provide a high-quality administrative service to patients, doctors, staff colleagues, and other health service professionals. The post holder will be expected to work as part of a team. Flexibility of working hours is essential in this role, and the applicant must be flexible to cover holidays/staff sickness as required. Working hours will be on a shift pattern between core practice hours of 7.30 am and 6.30 pm.
Main duties of the job:
- Responsible for undertaking a wide range of administrative duties and providing administrative support to the multidisciplinary team.
- Processing information (electronic and hard copy) in a timely manner.
- Liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.
- Using the electronic referral service (ERS).
- Scanning, coding, summarising, dealing with telephone calls, booking/cancelling appointments.
Job responsibilities:
- Processing incoming and outgoing mail.
- Filing and storing records as required.
- Photocopying documentation as required.
- Actioning emails on NHS.net.
- Data entry of new and temporary registrations and relevant patient information.
- Scanning patient-related documentation and attaching scanned documents to patients' healthcare records.
- Processing referrals to external agencies such as secondary care.
- Inputting data into the patients' healthcare records as necessary.
- Processing requests for information i.e. SAR, insurance/solicitors letters, and DVLA forms.
- Processing incoming e-test results, ensuring they are referred to the relevant clinician.
- Answering incoming phone calls, transferring calls or dealing with the caller's request appropriately.
- Maintaining a clean, tidy, effective working area at all times.
- Booking appointments.
- Supporting all clinical staff with general administrative tasks as requested.
In addition to the primary responsibilities, the medical administrator may be requested to:
- Partake in audit as directed by the audit lead.
- Produce meeting agendas and record the minutes of meetings.
- Complete opening and closing procedures in accordance with the duty rota.
- As required, support the prescription team in the management of repeat prescriptions, ensuring they are processed accurately and efficiently.
Person Specification:
- Knowledge of Emis Web.
- Knowledge of Docman 10.
- This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and will require a submission for Disclosure to the Disclosure and Barring Service to check for any previous criminal convictions.
Receptionist / Administrator in Grimsby employer: Dinas Lane Medical Centre
Dinas Lane Medical Centre offers a supportive work environment that emphasizes teamwork and flexibility, making it an attractive employer for those seeking roles in healthcare administration. The centre values high-quality customer service and provides opportunities for professional growth within a multidisciplinary team. Employees can expect to engage in meaningful work that directly impacts patient care.
