At a Glance
- Tasks: Welcome guests and ensure a delightful dining experience at our iconic restaurant.
- Company: Join the award-winning Din Tai Fung, known for its famous soup dumplings.
- Benefits: Enjoy competitive pay, 30% off dining, and personalised development plans.
- Other info: Flexible shifts, supportive team environment, and exciting employee perks await you!
- Why this job: Be part of a fast-growing brand and build a rewarding career in hospitality.
- Qualifications: Friendly personality, excellent communication skills, and a passion for customer service.
The predicted salary is between 30000 - 32450 £ per year.
About Our Restaurant and Bar
Din Tai Fung is an award-winning Taiwanese brand with 180 locations worldwide, renowned for our iconic Xiao Long Bao Soup Dumplings—a dish so beloved, guests travel from all over the globe to experience it. We are passionate about crafting unforgettable dining experiences, ensuring every guest feels valued and delighted. We are excited to invite you to be part of Din Tai Fung, where your career can thrive in an environment focused on growth, recognition, and a true sense of belonging. We’re currently hiring for our locations in Central London—Covent Garden, Selfridges, Centre Point and Canary Wharf—offering you the opportunity to join an iconic global brand and grow with us as we expand across the UK.
Job Description
As a Host/Receptionist at Din Tai Fung UK, you will be the first point of contact for our guests, ensuring that their dining experience starts with a warm welcome and exceptional service. Your main responsibilities will include:
- Welcome and seat guests, setting a friendly tone and guiding them through our menu
- Coordinate bookings and walk‑ins through our CRM system, arranging seating and supporting special requests alongside our team
- Assist with guest payments and respond to inquiries while upholding our health, safety, and cleanliness standards
- Help buss the tables and maintain an organised venue, ensuring it’s set up for smooth service with light lifting and rearranging as needed
Who You Are
We’re looking for a Host/Receptionist who thrives in a fast‑paced, dynamic environment and is passionate about delivering exceptional customer service. Ideally, you will have:
- Experience in a Host/Receptionist or front‑of‑house role in a fast‑paced restaurant or hospitality environment, although we are happy to train enthusiastic newcomers!
- A friendly and outgoing personality with excellent communication skills and a passion for providing outstanding guest experiences
- The ability to stay calm, composed, and adaptable under pressure, while maintaining efficient service and ensuring smooth operations in a busy and high‑energy setting
- A keen interest in building a career in hospitality, with a strong passion for learning and developing your skills
- Flexible availability to work full‑time, including weekends, evenings, and holidays, with shifts that may run as late as 11:30 PM
Why Choose Din Tai Fung UK?
At Din Tai Fung, we offer much more than just a job—we provide an opportunity to build a career in hospitality with a renowned brand. As a Host/Receptionist, you’ll enjoy competitive pay, excellent benefits, and real career growth opportunities. Join a team that celebrates success, values your contributions, and offers room for development within our fast‑growing restaurant group.
What We Offer
- Competitive Pay: Hourly rates start at £18 (including troncs), rising to £19~£20 once qualified
- Working Week: 5 days per week on a rota basis, from Monday to Sunday; night shifts may run as late as 11:30 PM
- Contracted Hours: Full‑time for 40~48 hours per week & part‑time for 20 hours per week
- Location: Hiring for Central London (Covent Garden, Centre Point, Selfridges and Canary Wharf)
Employee Benefits
- 30% off dining at Din Tai Fung UK restaurants
- Dining gift voucher on your work anniversary
- Nutritious meals are provided during your shifts
- Personalised development plans and clear career progression within a fast‑growing restaurant group
- Paid Holidays: Start with 28 days per year, rising to 30 days with continued service
- Access to Employee Assistance Program and Financial Advice, with free counselling sessions for you and your family
- Monthly treats, team activities, employee referral bonus and other exciting employee perks and rewards for your hard work
How We’ll Support You
At Din Tai Fung, we provide comprehensive training, employee discounts, and a supportive team environment to help you thrive as a Host/Receptionist in the hospitality industry. We celebrate diversity and welcome individuals from all backgrounds who bring their own unique strengths and personalities to the team.
Host employer: Din Tai Fung
Din Tai Fung is an exceptional employer that offers a vibrant work culture in the heart of Central London, where you can thrive as a Host/Receptionist. With competitive pay, comprehensive training, and clear career progression opportunities, we are dedicated to recognising and celebrating your contributions while providing a supportive environment. Join us to be part of a renowned global brand that values diversity and fosters personal growth, ensuring every team member feels valued and empowered.
StudySmarter Expert Advice🤫
We think this is how you could land Host
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Din Tai Fung. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Din Tai Fung
Don't be shy about reaching out to Din Tai Fung directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Host
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Din Tai Fung and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Din Tai Fung
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
