F&B supervisor / leidinggevende bediening in London

Din Tai Fung is an award-winning Taiwanese brand specialising in Chinese cuisine, renowned for our iconic Xiao Long Bao Soup Dumplings. We are passionate about crafting unforgettable dining experiences, ensuring every guest feels valued and delighted.

We are excited to invite you to be part of Din Tai Fung, where your career can thrive in an environment focused on growth, recognition, and a true sense of belonging. We’re currently hiring for our various restaurants in Central London locations, offering you the opportunity to join an iconic global brand and grow with us as we expand across the UK.

Key Responsibilities:

• Business activities: Taking responsibility for the business performance of Din Tai Fung, analysing and planning restaurant sales levels and profitability, organising marketing activities, preparing reports, creating and executing plans for department sales, profit and staff development, setting budgets, and planning menus.
• Profits: Responsible for making forecasts, budgets, and keeping on top of expenses, ensuring budgets are met and performance and profitability are optimised.
• Product: Maintaining standards of service, ensuring systems are in place for running various shifts, developing new ideas and standards of service, maintaining cleanliness and upkeep of the building, controlling adequate stocks, and ensuring high product knowledge in the team.
• Processes: Ensuring health and safety requirements are met, conducting risk assessments, running payroll on time, and maintaining records of stock control.
• Front-of-house: Coordinating the entire operation during scheduled shifts, managing staff, responding to customer complaints, meeting and greeting customers, advising on menu choices, recruiting and training staff, and supervising shifts.
• Communication: Communicating effectively with teams regarding company plans, creating an environment of positive thinking, conducting support and supervision sessions, maintaining records of staff training, and ensuring Standard Operating Procedures are updated.
• Housekeeping: Maintaining high standards of quality control, hygiene, checking stock levels, preparing cash drawers, and assisting in any area of the restaurant as needed.

Skills & Experience:

• Experience in a similar position with demonstrated success.
• Educated to degree or equivalent in hospitality.
• Proven ability in developing and managing a restaurant and bar.
• Excellent knowledge of running a restaurant.
• Ability to work on budgets and produce reports.
• Experience in organising events and functions.
• Knowledge of current marketing techniques.
• Good knowledge of IT systems and booking databases.
• Experience in reviewing and improving internal processes.
• Experience in coaching and training team members.
• Strong communication skills.
• Experience in a customer-focused role.
• Ability to work on own initiative and as part of a team.
• Flexible approach to working hours.

Desirable:

• Fluency in other languages.
• First Aid at Work certification.
• Fire Training Certificate.

Personal:

• Personable personality.
• Can-do attitude.
• Smart and clean appearance.
• Positive attitude.

What we offer:

• 30% off dining at Din Tai Fung UK restaurants.
• Dining gift voucher on your work anniversary.
• Nutritious meals provided during shifts.
• Personalised development plans and clear career progression.
• Paid Holidays: Start with 28 days per year, rising to 32 days with continued service.
• Access to Employee Assistance Program and Financial Advice.
• Employee referral bonus.