At a Glance
- Tasks: Welcome guests, manage bookings, and ensure a smooth dining experience.
- Company: Join Din Tai Fung, an award-winning Taiwanese restaurant with 170 locations worldwide.
- Benefits: Enjoy competitive pay, 30% dining discount, and personalised development plans.
- Other info: Flexible hours including weekends; opportunities for career progression in a fast-growing brand.
- Why this job: Be part of a dynamic team that values growth, recognition, and exceptional service.
- Qualifications: Experience in hospitality preferred; must be friendly, adaptable, and passionate about customer service.
About Our Restaurant and Bar
Din Tai Fung is an award-winning Taiwanese brand with 170 locations worldwide, renowned for our iconic Xiao Long Bao Soup Dumplings – a dish so beloved, guests travel from all over the globe to experience it. We are passionate about crafting unforgettable dining experiences, ensuring every guest feels valued and delighted.
We are excited to invite you to be part of Din Tai Fung, where your career can thrive in an environment focused on growth, recognition, and a true sense of belonging. We're currently hiring for our new Canary Wharf and Central London locations, offering you the opportunity to join an iconic global brand and grow with us as we expand across the UK.
What We Offer
- Competitive Pay: £16 ~ £20 per hour including service charge (based on the last 3-month average).
- Working Hours: Full-time, 40 ~ 48 hours per week.
- Employee Benefits:
- 30% off dining at Din Tai Fung UK restaurants.
- Dining gift voucher on your work anniversary.
- Nutritious meals provided during your shifts.
- Personalised development plans and clear career progression within a fast-growing restaurant group.
- Paid Holidays: Start with 28 days per year, rising to 32 days with continued service.
- Access to Employee Assistance Program and Financial Advice, with free counselling sessions for you and your family.
- Monthly treats, team activities, and employee referral bonus (up to £2000) and other exciting employee perks and rewards for your hard work.
Job Description
As a Host at Din Tai Fung UK, you will be the first point of contact for our guests, ensuring that their dining experience starts with a warm welcome and exceptional service. Your main responsibilities will include:
- Welcome and seat guests, setting a friendly tone and guiding them through our menu.
- Coordinate bookings and walk-ins through our CRM system, arranging seating and supporting special requests alongside our team.
- Assist with guest payments and respond to inquiries while upholding our health, safety, and cleanliness standards.
- Help maintain an organised venue, ensuring it's set up for smooth service with light lifting and rearranging as needed.
Who You Are
We're looking for a Host who thrives in a fast-paced, dynamic environment and is passionate about delivering exceptional customer service. You'll be the face of our restaurant, ensuring every guest feels welcome and valued. Ideally, you will have:
- Experience in a front-of-house, host or receptionist role within the restaurant or hospitality industry is preferred.
- A friendly and outgoing personality with excellent communication skills and a passion for providing outstanding guest experiences.
- The ability to stay calm, composed, and adaptable under pressure, while maintaining efficient service and ensuring smooth operations in a busy and high-energy setting.
- A keen interest in building a career in hospitality, with a strong passion for learning and developing your skills.
- Flexible availability to work full time, including weekends, evenings, and holidays, with shifts that may run as late 11:30PM.
Why Choose Din Tai Fung UK?
At Din Tai Fung, we offer much more than just a job – we provide an opportunity to build a career in hospitality with a renowned brand. As a Host, you'll enjoy competitive pay, excellent benefits, and real career growth opportunities. Join a team that celebrates success, values your contributions, and offers room for development within our fast-growing restaurant group.
Apply Now!
If you're ready to take the next step in your hospitality career and join a prestigious, expanding restaurant brand, apply today to become a Host at Din Tai Fung UK. We can't wait to welcome you to our team!
Contact Details:
Din Tai Fung UK - Covent Garden, London Selfridges & Tottenham Court Road Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Host
✨Tip Number 1
Familiarise yourself with Din Tai Fung's menu and signature dishes, especially the Xiao Long Bao Soup Dumplings. Being knowledgeable about what the restaurant offers will help you engage with guests and answer their questions confidently.
✨Tip Number 2
Practice your communication skills by role-playing hosting scenarios with friends or family. This will help you become more comfortable in greeting guests and managing bookings, which is crucial for a Host position.
✨Tip Number 3
Showcase your passion for hospitality by attending local events or workshops related to customer service. This not only enhances your skills but also demonstrates your commitment to the industry when you apply.
✨Tip Number 4
Be prepared to discuss your flexibility and availability during the interview. Highlighting your willingness to work evenings, weekends, and holidays will show that you're ready to meet the demands of a busy restaurant environment.
We think you need these skills to ace Host
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in hospitality or customer service. Emphasise any previous roles as a host, receptionist, or in front-of-house positions to showcase your suitability for the role.
Craft a Compelling Cover Letter:Write a cover letter that reflects your passion for hospitality and your desire to work at Din Tai Fung. Mention specific reasons why you want to join their team and how your skills align with their values of exceptional service.
Showcase Your Personality:In your application, let your friendly and outgoing personality shine through. Use a warm tone and express your enthusiasm for creating memorable dining experiences for guests.
Highlight Flexibility and Adaptability:Mention your availability to work full-time, including weekends and evenings. Highlight any past experiences where you successfully managed high-pressure situations, demonstrating your ability to stay calm and composed.
How to prepare for a job interview at Din Tai Fung UK - Covent Garden, London Selfridges & Tottenham Court Road
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share any relevant experiences that highlight your love for customer service and creating memorable dining experiences.
✨Demonstrate Excellent Communication Skills
As a Host, you'll be the first point of contact for guests. Practice clear and friendly communication, and be prepared to answer questions about how you would handle various guest interactions.
✨Prepare for Fast-Paced Scenarios
Expect questions that assess your ability to stay calm under pressure. Think of examples from past experiences where you successfully managed busy situations while maintaining excellent service.
✨Familiarise Yourself with the Menu
Take some time to learn about Din Tai Fung's menu, especially the signature dishes like Xiao Long Bao Soup Dumplings. Being knowledgeable will show your commitment and help you engage with guests effectively.
