At a Glance
- Tasks: Manage calls and emails, providing support to tenants and colleagues in a housing environment.
- Company: Dimensions is a leading social care organisation, recognised as a Great Place to Work for 7 years.
- Benefits: Enjoy up to 35 days off, staff discounts, salary advances, and health cover options.
- Other info: Interviews via Microsoft Teams on 9th September; apply early due to high demand.
- Why this job: Join a supportive team making a real impact in the community with flexible home-based work.
- Qualifications: Experience in housing associations and strong communication skills are essential.
The predicted salary is between 17823 - 17824 £ per year.
Dimensions is proud to be one of the very few social care organisations accredited by the Great Places To Work programme in 2025 – now 7 years in a row!
Dimensions Housing Service’s centralised Housing Hub Team (HHT) is the first point of contact for tenants, Dimensions support colleagues/teams, and external callers. The Housing Hub Services Officers (HHSO) manage telephone and email communication, offering initial advice and redirecting callers to colleagues across Dimensions. They manage property maintenance requests by diagnosing the repair need and placing orders with contractors. They provide a housing advisory service to Dimensions Operations teams, order property compliance works, and monitor service delivery and tenant satisfaction.
The full-time salary is £29,706.00, with a pro-rata salary of £17,823.60 for 22.5 hours.
Closing date: This advert may close early due to high demand.
Interviews will take place on 9th September via Microsoft Teams.
About the role
Your main duties will include:
- Providing landlord services to tenants and advice/support to Dimensions colleagues by answering calls and emails received into the Housing Hub and Dimensions.
- Managing all enquiries individually and as part of a team, with a customer-focused attitude, aiming to resolve enquiries at first point of contact.
- Collaborating with colleagues across Dimensions to ensure effective management of all non-housing enquiries.
- Raising work orders for housing repairs, compliance, and service chargeable services such as garden works and white goods, received by phone or email.
About you
The successful applicant will have:
- Proven ability to manage incoming calls and maintain strong outbound call performance.
- Previous experience working within a housing association environment.
- The ability to follow management guidance and processes.
- An understanding of how departments within a housing association and/or a care and support provider interact.
The rewards
- Up to 35 days’ annual leave entitlement (including bank holidays).
- Staff discount shopping scheme ‘Rewarding Dimensions’.
- A salary advance scheme allowing access to up to 50% of earned wages before payday.
- Employee Assistance Programme.
- Pension scheme.
- Long Service Awards.
- Qualification scheme.
- Employee recognition scheme \'Inspiring People\'.
- Discounted health and dental cover.
- Life Assurance.
- Bike to Work Scheme.
- Season Ticket Loan.
For more information, visit www.dimensions-uk.org/careers
Apply now
- We welcome applications from everyone who has the right to work in the UK and value diversity in our workforce.
- As Disability Confident Leaders, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy. Dimensions has been awarded this symbol by Jobcentre Plus to recognize our commitment to employing, retaining, training, and developing disabled employees.
- We can offer support to complete your application. Please contact the Resourcing Consultant Team at 03003039150.
- We now have British Sign Language (BSL) translated videos for all our recruitment communications.
Housing Hub Services Officer - Part time (Home Based) employer: Dimensions
Dimensions is an exceptional employer, recognised as one of the Great Places To Work for seven consecutive years, offering a supportive and inclusive work culture. As a Housing Hub Services Officer, you will benefit from flexible home-based working, generous annual leave, and a range of employee perks including a salary advance scheme and comprehensive health benefits, all while contributing to meaningful social care services that make a real difference in people's lives.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Hub Services Officer - Part time (Home Based)
✨Tip Number 1
Familiarise yourself with Dimensions' mission and values. Understanding their commitment to social care and the importance of tenant satisfaction will help you align your responses during the interview, showcasing your passion for the role.
✨Tip Number 2
Brush up on your communication skills, especially over the phone and via email. Since you'll be managing enquiries and providing advice, demonstrating your ability to communicate clearly and effectively will be crucial in the interview.
✨Tip Number 3
Research common housing issues and maintenance requests. Being knowledgeable about typical problems tenants face will allow you to speak confidently about how you would handle these situations, making you a more attractive candidate.
✨Tip Number 4
Network with current or former employees of Dimensions if possible. They can provide insights into the company culture and expectations, which can help you tailor your approach during the interview process.
We think you need these skills to ace Housing Hub Services Officer - Part time (Home Based)
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the key responsibilities and requirements for the Housing Hub Services Officer position. Tailor your application to highlight relevant experience and skills that align with these duties.
Highlight Relevant Experience:Emphasise any previous experience you have in a housing association environment or similar roles. Provide specific examples of how you've managed calls, resolved enquiries, and collaborated with teams to demonstrate your suitability for the role.
Craft a Strong Cover Letter:Write a compelling cover letter that showcases your passion for social care and your understanding of the housing sector. Make sure to address how your skills and experiences make you a great fit for Dimensions and the Housing Hub Team.
Proofread Your Application:Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Dimensions
✨Understand the Role
Before the interview, make sure you thoroughly understand the responsibilities of a Housing Hub Services Officer. Familiarise yourself with the key duties such as managing calls and emails, providing landlord services, and collaborating with colleagues. This will help you answer questions confidently.
✨Showcase Your Customer Service Skills
Since the role is heavily focused on customer interaction, be prepared to discuss your previous experiences in customer service. Highlight specific examples where you resolved issues effectively or provided exceptional support, demonstrating your ability to manage enquiries at the first point of contact.
✨Familiarise Yourself with Dimensions
Research Dimensions as an organisation, including their values and mission. Understanding their commitment to social care and how they operate will allow you to align your answers with their ethos, showing that you are a good fit for their team.
✨Prepare Questions
At the end of the interview, you’ll likely have the chance to ask questions. Prepare thoughtful questions about the team dynamics, training opportunities, or how success is measured in this role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
