At a Glance
- Tasks: Manage calls and emails, providing support to tenants and colleagues in a housing environment.
- Company: Dimensions is a leading social care organisation, recognised as a Great Place to Work for 7 years.
- Benefits: Enjoy up to 35 days off, staff discounts, salary advances, and health cover options.
- Other info: Interviews via Microsoft Teams on 9th September; apply early due to high demand.
- Why this job: Join a supportive team making a real impact in the community with flexible home-based work.
- Qualifications: Experience in housing associations and strong communication skills are essential.
The predicted salary is between 17823 - 17824 £ per year.
Housing Hub Services Officer - Part time (Home Based)
Employer:
Dimensions
Location:
, UK, , B69 2DG
Pay:
£30,834.92 to £30,834.92 per year,
Contract Type:
Permanent
Hours:
Disability Confident:
Yes
Closing Date:
19/10/2026
About this job
Dimensions is proud to be one of very few social care organisations that are accredited by the Great Places To Work programme in 2025
- now 7 years in a row!
Dimensions Housing Service's centralised Housing Hub Team (HHT) is a first point of contact for tenants, Dimensions support colleagues/teams and external callers.
The Housing Hub Services Officers (HHSO) manage telephone and email communication, offering initial advice and redirecting callers to colleagues across Dimensions; they manage property maintenance requests by diagnosing the repair need and place orders with our contractors; they provide a housing advisory service to Dimensions Operations teams; they order property compliance works; and they monitor service delivery and tenant satisfaction.
The hours available are
22.75 a week.
The full-time salary is £30,834.92 pro-rata salary of £18,706.
- The closing date of this role may close early depending on the volume of applications.
Interviews will take place on the 29th October via Microsoft teams.
About the role Your main duties will include:
Direct provision of landlord services to tenants and an advice and support service for Dimensions colleagues by answering phone calls and emails received into the Housing Hub and Dimensions.
To manage all enquiries individually and as part of a team, with a positive customer focussed attitude, with the aim of resolving enquiries at first point of contact.
Working with colleagues across Dimensions to ensure effective management of all non-housing enquiries.
Raising works orders for housing repairs, compliance and service chargeable services such as garden works, white goods, etc., which are either received by phone or email.
About you The successful applicant will have:
Proven ability to manage incoming calls and maintain strong outbound call performance.
Previous experience of working within a housing association environment.
Able to follow management guidance and processes
Understanding of how departments within a housing association and/or a care and support provider interact The rewards
Up to 35 days' annual leave entitlement (including bank holidays)
We offer a salary advance scheme where you can access up to 50% of the money you've earned before payday.
Employee Assistance Programme
Long Service Awards
Discounted health and dental cover
Life Assurance
Bike to Work Scheme
Season Ticket Loan For more information visit www.dimensions-uk.org/careers
We welcome applications from everyone who has the right to work in the UK, and value diversity in our workforce
As Disability Confident Leaders , we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy
Dimensions has been awarded this symbol by Jobcentre Plus to recognise our commitment towards the employment, retention, training and career development of disabled employees
As part of our commitment to making reasonable adjustments we can offer support to complete your application.
- We now have British Sign Language (BSL) translated videos for all of our recruitment communications.
#J-18808-Ljbffr
Housing Hub Services Officer - Part time (Home Based) employer: Dimensions
Join a compassionate team as a Female Support Worker in the TF9 area, where you will make a meaningful impact on the lives of individuals with diverse support needs. Our supportive work culture prioritises employee well-being and offers ongoing training and development opportunities, ensuring you grow both personally and professionally. With competitive pay and a close-knit community atmosphere, this role is perfect for those seeking a rewarding career in care.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Hub Services Officer - Part time (Home Based)
✨Get Involved in Local Initiatives
Dive headfirst into local community projects and social enterprises! This not only builds your experience but also connects you with like-minded folks who may know about part-time opportunities. Plus, many nonprofits announce openings through their events and volunteer activities, so keep your ears to the ground!
✨Join Social Impact Networks
Look for networks and forums centred around social impact – think local charity groups or online platforms where changemakers hang out. These places are goldmines for job leads, especially for part-time roles like the ones at Dimensions. Engaging in discussions can also help you make meaningful connections with potential employers!
✨Utilise Your University’s Resources
If you’re still in uni, tap into career services that may have exclusive listings for part-time roles in nonprofits. They often host job fairs or info sessions where you can meet representatives from organisations like Dimensions directly. It’s a great way to make an impression beyond your CV!
✨Check Out Online Opportunities
Websites like Idealist or CharityJob specifically showcase part-time positions in the nonprofit sector. Make sure to check these regularly while keeping an eye on Dimensions’s own job listings on our website. Being proactive here can put you ahead of the curve!
We think you need these skills to ace Housing Hub Services Officer - Part time (Home Based)
Some tips for your application 🫡
Show Your Passion for Social Impact:For a role like Housing Hub Services Officer - Part time (Home Based) at Dimensions, your cover letter is your chance to shine a light on why social impact matters to you. Share any personal experiences or volunteer work that highlight your commitment to the cause. We want to see your genuine enthusiasm!
Highlight Relevant Experience:Make sure your CV showcases any nonprofit work or projects you've been involved in, even if they were part-time or volunteer roles. Emphasize skills like project management, fundraising, or community engagement. These are key in the nonprofit sector, and we want to see how you can contribute to our mission!
Tailor Your Application:When applying for the Housing Hub Services Officer - Part time (Home Based), customise your documents to fit the vibe of Dimensions. Use our language, reflect our values, and connect your personal goals with our mission. This shows us you’ve done your homework and you're excited to join the team in this part-time capacity.
Don’t Forget Your Availability:As this is a part-time position, clearly outline your availability in your application. Whether you're a student balancing studies or have other commitments, we appreciate transparency. Just pop your available hours in your cover letter or CV so we can see how you fit into our schedule.
How to prepare for a job interview at Dimensions
✨Show Your Passion for the Cause
When applying for a part-time role in the nonprofit sector, it's essential to convey your genuine enthusiasm for the mission of Dimensions. Be ready to share personal stories or experiences that highlight why social impact matters to you and how you align with their goals.
✨Bring Tangible Examples of Impact
Nonprofits often look for candidates who can demonstrate their ability to create meaningful change. Prepare examples from your past experiences—whether in volunteering, projects, or academic work—that showcase your skills in making a positive impact. Use metrics if possible; it's all about showing how you’ve really contributed.
✨Be Ready for Scenario Questions
Expect to encounter scenario-based questions during your interview. These will assess how you handle real-world challenges in the nonprofit space. For example, how would you deal with limited resources or navigate a conflict with team members? Think through your past experiences to give thoughtful responses.
✨Flexibility and Availability are Key
Since it's a part-time role, they might dig into your availability during the interview. Be open and clear about your schedule and how it can align with Dimensions's needs. They’ll want to know that you can commit without compromising your passion for the work!
