Lead Support Worker in Worcester

As a Lead Support Worker, you'll play an important role in ensuring the people we support receive high-quality, person-centred care. Working closely with your locality manager and assistant locality manager, you'll be supported while also becoming a trusted guide for your colleagues. This role blends hands-on support with leadership, offering you the chance to make a meaningful difference every day. Your work will be varied and rewarding.

You’ll help people build independence, develop new skills and make choices that reflect the life they want to live. Using approaches such as Activate and Active Support, you’ll set meaningful goals and recognise the potential in everyday moments. You’ll support with daily routines—from personal care and medication to meal preparation, shopping and maintaining a comfortable home—ensuring each person feels respected and involved in their own support.

Alongside this, you’ll play a key part in coaching and mentoring support workers. You’ll share good practice, offer mindful feedback and help create a positive, inclusive team culture. You’ll contribute to reviews, support continuous improvement and work in line with Dimensions' values, policies and regulatory standards. Building strong relationships with families, circles of support and colleagues will be central to your role.

Qualifications

• Lead with empathy, confidence and a genuine desire to help people live the lives they choose.
• Bring a calm, positive and steady approach to supporting both colleagues and the people we support.
• Are motivated by making a meaningful difference and empowering others to grow.
• Enjoy balancing hands-on support with mentoring and guiding other team members.
• Communicate clearly, offer constructive feedback and naturally lead by example.
• Build strong, trusting relationships with families, colleagues and the people we support.
• Value working in a way that is inclusive, supportive and person-centred.
• Are open to learning, willing to try new approaches and committed to good, consistent practice.
• Appreciate being part of a team where everyone's ideas and contributions matter.
• A willingness to learn—we'll provide full training.
• Reliability, adaptability and flexibility, including working weekends and bank holidays when needed.
• A strong sense of kindness, respect and responsibility in everything you do.
• The ability to stay calm under pressure and make thoughtful decisions.
• Motivation to help people build independence and confidence, whether they are colleagues or the people we support.

Benefits and Employment Conditions

• A competitive pay rate with uplift for overtime you choose to work.
• Flexible shift patterns to suit your needs.
• 30 days paid annual leave (including public holidays—pro rata).
• Opportunities for career progression.
• Supported 'Learn to Drive' scheme (up to 30 driving lessons, 1 theory/practical test—all paid for by us).
• We offer a salary advance scheme where you can access up to 50% of the money you've earned before payday.
• High Street discounts—retail and entertainment (supermarkets, hospitality, pubs, cinema, etc.).
• Life assurance and company pension.
• Industry-leading training.
• Enhanced DBS paid for by us; an enhanced DBS disclosure will be required for this role, the cost of which will be incurred by Dimensions.

We welcome applications from everyone who has the right to work in the UK and value diversity in our workforce. As Disability Confident Leaders, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy—Dimensions has been awarded this symbol by Jobcentre Plus to recognise our commitment towards the employment, retention, training and career development of disabled employees.