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For Companies At a Glance
- Tasks: Support clients and stakeholders, identify opportunities, and ensure top-notch service delivery.
- Company: Join a global financial services firm dedicated to client satisfaction and innovative solutions.
- Benefits: Enjoy hybrid working, free gym access, parking, and a non-contributory pension.
- Why this job: Be part of a collaborative culture that values inclusion and empowers you to make an impact.
- Qualifications: Experience in pensions administration and strong communication skills are essential.
- Other info: Opportunity for growth in a dynamic environment with a focus on client success.
The predicted salary is between 36000 - 60000 £ per year.
We are working with a global financial services organisation that shares a commitment to making things better for clients and each other. They continually explore new technology and different ways of working to put their clients first.
A new opportunity has arisen within their Service Excellence Centre. This division is a multi-channel department that consists of three main functions: Client Support, Client Enablement, and Change and Governance, and also promotes a culture of inclusion, collaboration, empowerment, and delivery.
Based in the Client Support team that works with new and existing clients, internal stakeholders, and third parties to deliver scalable service and support that is consistently of the highest quality whilst also utilising industry best practice, you as one of the Client Support Managers will be responsible for:
- Working closely with the team to identify new opportunities and maximise existing opportunities, whilst supporting their understanding of the business's operational framework and landscape.
- Being involved in the end-to-end support through to handover to the Implementation Project Manager or Account Management team.
- Building relationships with external benefit consultants and clients to maximise successful new business opportunities.
- Supporting the existing client Relationship Director team with client rebid and retention proposals.
- Supporting clients with any information requests, ensuring that answers clearly respond to the query.
- Analysing and absorbing information to be able to produce a quality client-focused response that meets the required internal controls and governance.
- Liaising with internal and external stakeholders regarding timescales and deliverables, taking into account client requirements alongside operational processes.
- Working closely with the Propositions team to define and develop self-serve capabilities via the employer portal.
Possessing proven DC and/or DB Pensions Administration experience, including strong knowledge of pension regulations and legislation, it is essential that you have excellent communication skills, strong attention to detail, and excellent organisational skills, coupled with being able to make data-driven recommendations. An awareness of project management and process improvement methodologies would be highly desirable, as would any client-facing experience.
The role offers hybrid working (3 days in office), together with an excellent remuneration package that includes onsite (free) gym, free parking, and a non-contributory pension.
Further information is available on application.
Workplace Investing Sales Support Manager employer: Dimensions Specialist Recruitment Ltd
Contact Detail:
Dimensions Specialist Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workplace Investing Sales Support Manager
✨Tip Number 1
Familiarise yourself with the latest trends in workplace investing and pension regulations. This knowledge will not only help you during interviews but also demonstrate your commitment to staying updated in a rapidly evolving field.
✨Tip Number 2
Network with professionals in the financial services sector, especially those involved in client support and relationship management. Attend industry events or join relevant online forums to build connections that could lead to referrals or insider information about the role.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed client relationships or improved processes in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Tip Number 4
Research the company’s culture and values, particularly their focus on inclusion and collaboration. Be ready to articulate how your personal values align with theirs, as cultural fit is often a key consideration for employers.
We think you need these skills to ace Workplace Investing Sales Support Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of the Workplace Investing Sales Support Manager position. Tailor your application to highlight how your skills and experiences align with these specific needs.
Highlight Relevant Experience: Emphasise your experience in client support, particularly in financial services or pensions administration. Use specific examples to demonstrate your ability to build relationships and manage client queries effectively.
Showcase Communication Skills: Since excellent communication is crucial for this role, ensure your application reflects your ability to convey information clearly and concisely. Consider including examples of how you've successfully communicated with clients or stakeholders in the past.
Tailor Your CV and Cover Letter: Customise your CV and cover letter to reflect the key skills mentioned in the job description, such as attention to detail, organisational skills, and knowledge of pension regulations. Make sure to address how you can contribute to the company's commitment to service excellence.
How to prepare for a job interview at Dimensions Specialist Recruitment Ltd
✨Understand the Company Culture
Before your interview, take some time to research the company's culture and values. This organisation promotes inclusion, collaboration, and empowerment, so be prepared to discuss how your personal values align with theirs.
✨Showcase Your Client Relationship Skills
Since the role involves building relationships with clients and external consultants, think of examples from your past experiences where you successfully managed client relationships. Be ready to explain how you maximised opportunities and supported clients effectively.
✨Demonstrate Your Analytical Skills
The job requires analysing information to produce quality client-focused responses. Prepare to discuss specific instances where you've used data to make informed decisions or recommendations, highlighting your attention to detail.
✨Familiarise Yourself with Pensions Administration
Given the importance of DC and DB Pensions Administration experience for this role, brush up on your knowledge of pension regulations and legislation. Be ready to discuss how your expertise can contribute to the team's success.
