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- Tasks: Provide top-notch customer service and resolve queries about investment funds and pensions.
- Company: Global investment management organisation with a focus on diversity and employee support.
- Benefits: Competitive salary, bonus potential, non-contributory pension, free parking, and professional study support.
- Why this job: Join a career progressive role with ongoing training and real opportunities for growth.
- Qualifications: Ambitious, motivated, and excellent communication skills are essential.
- Other info: Flexible hybrid working programme and a supportive team environment.
The predicted salary is between 36000 - 60000 £ per year.
We are recruiting for a global investment management organisation who have introduced a highly attractive hybrid flexible working programme. As a respected employer and organisation, they fully encourage diversity, are supportive of employee needs and understand the importance of offering genuine ongoing career opportunities.
Due to an increase in business activity, they are now looking to further expand their Customer Service teams within their Surrey based offices. These are very much career progressive roles, offering ongoing training where you continue to develop your skills, knowledge and experience.
This division plays a large part in first line customer care, where the teams are responsible for all levels of customer services by responding to and resolving incoming queries from both direct customers and Financial Advisers. With ongoing training, you will be fully responsible for responding to all levels of incoming enquiries predominantly around investment funds and pensions (product training supplied).
This can include resolving all levels of queries, providing updates on accounts and products and online based information, as well as problem solving and providing additional information on other products, funds and services offered.
Whether your experience has been gained within a corporate customer services environment, these roles have specifically been created in order to offer ongoing training and long-term career development, where you will be provided with all the tools and information to learn and progress within either this specific division and/or the wider business, including more bespoke/specialist areas.
In order to be considered, it is essential that you are ambitious, motivated and willing to learn, coupled with excellent organisational skills and the proven ability to listen, understand and communicate at all levels.
Offering an excellent remuneration and benefits package that includes bonus potential, a non-contributory pension, free parking, professional study support, ongoing training and true career development, a full and more detailed job description is available on application.
Locations
Client & Customer Service Associates in Surrey, Sutton employer: Dimensions Specialist Recruitment Ltd
Contact Detail:
Dimensions Specialist Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client & Customer Service Associates in Surrey, Sutton
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at networking events. Ask them about their experiences and any tips they might have for landing a role in customer service at this investment management organisation.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of investment funds and pensions. Familiarise yourself with common customer queries and think about how you would handle them. This will show your potential employer that you're proactive and ready to learn!
✨Tip Number 3
Show off your communication skills! During interviews, practice active listening and articulate your thoughts clearly. Remember, this role is all about responding to customer queries, so demonstrating your ability to communicate effectively is key.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team and taking advantage of the ongoing training and career development opportunities.
We think you need these skills to ace Client & Customer Service Associates in Surrey, Sutton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight any customer service experience you have, especially in financial services, as this will catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about customer service and how you can contribute to our team. Be genuine and let your personality come through.
Showcase Your Communication Skills: Since this role involves a lot of interaction with customers and advisers, make sure your application demonstrates your ability to communicate clearly and effectively. Use examples from past experiences to illustrate your points.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets into the right hands and shows your enthusiasm for joining us!
How to prepare for a job interview at Dimensions Specialist Recruitment Ltd
✨Know Your Stuff
Make sure you brush up on the basics of investment funds and pensions. Familiarise yourself with common customer queries and how to resolve them. This will show your potential employer that you're proactive and ready to dive into the role.
✨Showcase Your Communication Skills
Since this role involves a lot of customer interaction, practice articulating your thoughts clearly. Use examples from your past experiences where you've successfully resolved customer issues or communicated complex information effectively.
✨Demonstrate Your Motivation to Learn
The company values ongoing training and career development, so be prepared to discuss how you’ve embraced learning opportunities in the past. Share specific instances where you took the initiative to develop your skills or knowledge.
✨Ask Thoughtful Questions
Prepare some insightful questions about the company’s culture, training programmes, and career progression opportunities. This not only shows your interest in the role but also helps you gauge if the company is the right fit for you.
