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- Tasks: Investigate and resolve client complaints while driving positive change.
- Company: Respected financial services organisation committed to integrity and trust.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Why this job: Make a real difference by helping clients and improving services.
- Qualifications: Strong communication skills and a passion for problem-solving.
- Other info: Join a supportive team focused on client satisfaction and ethical practices.
The predicted salary is between 36000 - 60000 £ per year.
As an organisation, this highly respected financial services organisation is renowned for assisting their clients invest for the future and to live the lives they want to lead. They feel it is their responsibility to take seriously, and it inspires them to do the right thing.
With this in mind they are now seeking to recruit within the Resolutions division, which supports and drives their values of Integrity & Trust and plays a critical role in resolving complaints & providing independent data and insight.
You will be responsible for investigating, resolving, and responding to complaints which could carry a financial, regulatory, or reputational implication for the business, as well as playing a pivotal role in helping drive client centric change that includes investigating and addressing root causes.
Your key responsibilities can include (but are not limited to):
- Managing your own portfolio, with the aim to not only respond with a level of detail and quality that meets and/or exceeds customer expectations and to agreed business standards & in line with regulations.
- Communicate effectively with clients over the phone & in writing.
- Use all available sources of information to fully explore complaints, identify errors, and resolve them satisfactorily.
- Support the Treating Customers Fairly framework, ensuring concerns are promptly reported.
Complaint Resolution Investigators x 3 in Reigate employer: Dimensions Specialist Recruitment Ltd
Contact Detail:
Dimensions Specialist Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaint Resolution Investigators x 3 in Reigate
✨Tip Number 1
Network like a pro! Reach out to people in the financial services sector, especially those who work in complaint resolution. A friendly chat can lead to insider info about job openings and even recommendations.
✨Tip Number 2
Prepare for interviews by practising common questions related to complaint resolution. Think about how you would handle specific scenarios and be ready to showcase your problem-solving skills.
✨Tip Number 3
Showcase your passion for client-centric change. When discussing your experiences, highlight how you've contributed to improving processes or resolving issues that benefit customers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Complaint Resolution Investigators x 3 in Reigate
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Complaint Resolution Investigator role. Highlight your experience in handling complaints and your understanding of financial services, as this will show us you’re a great fit for our values of Integrity & Trust.
Showcase Your Communication Skills: Since you'll be communicating with clients both over the phone and in writing, it’s essential to demonstrate your strong communication skills. Use clear and concise language in your application to reflect how you would interact with clients.
Highlight Problem-Solving Abilities: We want to see how you tackle challenges! Share examples of how you've successfully resolved complaints or issues in the past. This will help us understand your approach to investigating and addressing root causes.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Dimensions Specialist Recruitment Ltd
✨Know the Company Values
Before your interview, take some time to understand the company's values of Integrity & Trust. Be ready to discuss how these values resonate with you and how you can embody them in your role as a Complaint Resolution Investigator.
✨Prepare for Scenario Questions
Expect to be asked about specific scenarios related to complaint resolution. Think of examples from your past experiences where you successfully managed complaints or resolved conflicts, and be prepared to explain your thought process and the outcomes.
✨Demonstrate Client-Centric Thinking
Since this role is all about driving client-centric change, come equipped with ideas on how to improve the complaint resolution process. Show that you can think critically about root causes and suggest practical solutions that align with the company's mission.
✨Practice Effective Communication
As you'll be communicating with clients both over the phone and in writing, practice articulating your thoughts clearly and concisely. Consider doing mock interviews with a friend to refine your communication skills and ensure you can convey complex information simply.
