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For Companies At a Glance
- Tasks: Manage client support, build relationships, and ensure high-quality service delivery.
- Company: Join a global financial services firm dedicated to client satisfaction and innovation.
- Benefits: Enjoy hybrid working, free gym access, parking, and a non-contributory pension.
- Why this job: Be part of a collaborative culture that values empowerment and continuous improvement.
- Qualifications: Experience in pensions administration and strong communication skills are essential.
- Other info: Opportunity for growth within a multi-channel service excellence team.
The predicted salary is between 43200 - 72000 £ per year.
We are working with a global financial services organisation that shares a commitment to making things better for clients and each other. They continually explore new technology and different ways of working to put their clients first.
A new opportunity has arisen within their Service Excellence Centre. This division is a multi-channel department that consists of three main functions: Client Support, Client Enablement, and Change and Governance, and also promotes a culture of inclusion, collaboration, empowerment, and delivery.
Based in the Client Support team that works with new and existing clients, internal stakeholders, and third parties to deliver scalable service and support that is consistently of the highest quality whilst also utilising industry best practice, you as one of the Client Support Managers will be responsible for:
- Working closely with the team to identify new opportunities and maximise existing opportunities, whilst supporting their understanding of the business's operational framework and landscape.
- Being involved in the end-to-end support through to handover to the Implementation Project Manager or Account Management team.
- Building relationships with external benefit consultants and clients to maximise successful new business opportunities.
- Supporting the existing client Relationship Director team with client rebid and retention proposals.
- Supporting clients with any information requests, ensuring that answers clearly respond to the query.
- Analysing and absorbing information to be able to produce a quality client-focused response that meets the required internal controls and governance.
- Liaising with internal and external stakeholders regarding timescales and deliverables, taking into account client requirements alongside operational processes.
- Working closely with the Propositions team to define and develop self-serve capabilities via the employer portal.
Possessing proven DB/DC Pensions Administration experience, including strong knowledge of pension regulations and legislation, it is essential that you have excellent communication skills, strong attention to detail, and excellent organisational skills, coupled with being able to make data-driven recommendations. An awareness of project management and process improvement methodologies would be highly desirable, as would any client-facing experience.
The role offers hybrid working (3 days in office), together with an excellent remuneration package that includes onsite (free) gym, free parking, and a non-contributory pension.
Further information is available on application.
Pensions Client Support Manager employer: Dimensions Specialist Recruitment Ltd
Contact Detail:
Dimensions Specialist Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Pensions Client Support Manager
✨Tip Number 1
Familiarise yourself with the latest pension regulations and legislation. This knowledge will not only help you in interviews but also demonstrate your commitment to staying updated in a constantly evolving field.
✨Tip Number 2
Network with professionals in the pensions industry, especially those who work in client support roles. Engaging with them can provide insights into the role and may even lead to referrals or recommendations.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed client relationships in the past. Highlighting your experience in client-facing roles will show that you understand the importance of building strong connections.
✨Tip Number 4
Research the company’s culture and values, particularly their focus on inclusion and collaboration. Being able to articulate how your personal values align with theirs can set you apart from other candidates.
We think you need these skills to ace Pensions Client Support Manager
Some tips for your application 🫡
Understand the Role: Thoroughly read the job description for the Pensions Client Support Manager position. Make sure you understand the key responsibilities and required skills, such as DB/DC Pensions Administration experience and strong communication skills.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job requirements. Emphasise your knowledge of pension regulations, client-facing experience, and any project management skills you possess.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for client support and your ability to build relationships with clients and stakeholders. Use specific examples from your past experiences to demonstrate how you can contribute to the company's goals.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. Ensure that your application is clear, concise, and professional, reflecting your attention to detail.
How to prepare for a job interview at Dimensions Specialist Recruitment Ltd
✨Know Your Pensions Inside Out
Make sure you brush up on your knowledge of DB/DC pensions administration and relevant regulations. Being able to discuss these topics confidently will show that you're well-prepared and understand the industry.
✨Demonstrate Your Client Relationship Skills
Prepare examples of how you've successfully built and maintained client relationships in the past. This role involves a lot of interaction with clients and stakeholders, so showcasing your interpersonal skills is key.
✨Showcase Your Analytical Abilities
Be ready to discuss how you've used data to drive decisions or improve processes in previous roles. The ability to analyse information and provide quality responses is crucial for this position.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's approach to client support and their operational framework. This not only shows your interest in the role but also helps you gauge if the company culture aligns with your values.
