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- Tasks: Handle customer complaints, investigate issues, and improve service processes.
- Company: Award-winning financial services organisation that values employee care.
- Benefits: Ongoing training, career development, and a supportive work environment.
- Why this job: Make a real difference by enhancing customer service and resolving complaints effectively.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Join a dynamic team with opportunities for growth and development.
The predicted salary is between 28800 - 43200 £ per year.
Do you want to work for an award winning financial services organisation that are renowned for ensuring their employees are looked after, together offering ongoing training and career development? They are now seeking some additional Complaints Representatives who will be fully responsible for ensuring the highest standards of service in handling customer complaints, identifying trends, and improving resolution at the first point of contact.
You will focus on investigating complaints, providing insight through complaints packs, and driving improvements in customer service processes across the business. Specific responsibilities will include:
- Acting as the first point of contact for customer complaints, ensuring they are handled efficiently and professionally to maximise resolution at first contact.
- Conduct fully in-depth investigations into customer complaints, identifying root causes, and drafting comprehensive responses to ensure a fair and consistent approach.
- Developing and maintaining complaints packs that highlight key trends, recurring issues, and areas for service improvement.
- Performing quality checks on complaint resolutions and customer interactions to ensure adherence to company standards and regulatory guidelines.
- Provide feedback and coaching to Customer Service teams to enhance complaint handling skills and reduce repeat issues.
Complaints Representatives in London employer: Dimensions Specialist Recruitment Ltd
Contact Detail:
Dimensions Specialist Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints Representatives in London
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent achievements. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Complaints Representative, you'll need to handle customer issues with care. Role-play common scenarios with friends or family to build your confidence and refine your responses.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips about the company culture and even lead to referrals, which can boost your chances of landing the job.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team and makes it easier for us to keep track of your progress.
We think you need these skills to ace Complaints Representatives in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Complaints Representative role. Highlight your experience in handling customer complaints and any relevant skills that align with the job description. We want to see how you can bring value to our team!
Showcase Your Communication Skills: As a Complaints Representative, clear communication is key. Use your application to demonstrate your ability to convey information effectively. Whether it’s through your writing style or examples of past experiences, let us know how you can communicate professionally and empathetically.
Highlight Problem-Solving Abilities: We’re looking for someone who can investigate complaints and identify root causes. In your application, share specific examples of how you've tackled challenges in the past. This will show us that you have the analytical skills we need to improve our customer service processes.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values while you’re at it!
How to prepare for a job interview at Dimensions Specialist Recruitment Ltd
✨Know the Company Inside Out
Before your interview, take some time to research the financial services organisation. Understand their values, mission, and recent achievements. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Prepare for Common Scenarios
As a Complaints Representative, you'll need to handle various customer complaints. Think about past experiences where you've resolved issues or improved processes. Prepare specific examples that demonstrate your problem-solving skills and ability to remain calm under pressure.
✨Showcase Your Communication Skills
Effective communication is key in this role. During the interview, practice articulating your thoughts clearly and concisely. You might be asked to explain how you would handle a difficult customer, so be ready to demonstrate your approach to maintaining professionalism and empathy.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training and development opportunities they offer, or how they measure success in the Complaints Department. This shows that you're proactive and genuinely interested in growing within the company.
