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For Companies At a Glance
- Tasks: Investigate and resolve client complaints while driving positive change.
- Company: Respected financial services organisation committed to integrity and trust.
- Benefits: Attractive salary, bonus potential, pension, free parking, gym, and hybrid working.
- Why this job: Make a real difference by enhancing customer experiences and driving change.
- Qualifications: Experience in UK Financial Services and strong communication skills required.
- Other info: Dynamic role with opportunities for personal and professional growth.
The predicted salary is between 28800 - 48000 £ per year.
As an organisation, this highly respected financial services organisation is renowned for assisting their clients invest for the future and to live the lives they want to lead. They feel it is their responsibility to take seriously, and it inspires them to do the right thing. With this in mind they are now seeking to recruit within the Resolutions division, which supports and drives their values of Integrity & Trust and plays a critical role in resolving complaints & providing independent data and insight.
You will be responsible for investigating, resolving, and responding to complaints which could carry a financial, regulatory, or reputational implication for the business, as well as playing a pivotal role in helping drive client centric change that includes investigating and addressing root causes.
Your key responsibilities can include (but are not limited to):
- Managing your own portfolio, with the aim to not only respond with a level of detail and quality that meets and/or exceeds customer expectations and to agreed business standards & in line with regulations.
- Communicate effectively with clients over the phone & in writing.
- Use all available sources of information to fully explore complaints, identify errors, and resolve them satisfactorily.
- Support the Treating Customers Fairly framework, ensuring concerns are promptly reported.
- Escalate matters that have regulatory/reputational/financial risk.
- Collaborate with colleagues, sharing specialist knowledge and skills within the business to improve the customer experience.
Possessing relevant UK Financial Services experience (Banking and Insurance experience may be considered) and including formal complaint handling, you will be someone with excellent organisation and communication skills (verbal and written), coupled with the ability to manage several tasks simultaneously.
In return you can expect to be offered a highly attractive remuneration and comprehensive benefits package, which includes bonus potential (up to c10%), a 10% non-contributory pension, free parking, onsite gym and restaurant and the flexibility of hybrid working. Further information is available on application.
Locations
Complaint Resolution Investigators in Epsom, Surrey employer: Dimensions Specialist Recruitment Ltd
Contact Detail:
Dimensions Specialist Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaint Resolution Investigators in Epsom, Surrey
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the organisation on LinkedIn. Ask them about their experiences and any tips they might have for landing a role in the Resolutions division.
✨Tip Number 2
Prepare for the interview by brushing up on your complaint handling skills. Think of real-life examples where you've resolved issues effectively, as this will show you can meet their high standards.
✨Tip Number 3
Showcase your communication skills! Practice articulating your thoughts clearly and concisely, both verbally and in writing. This is crucial for the role, so make sure you nail it during interviews.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Complaint Resolution Investigators in Epsom, Surrey
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience in complaint resolution and financial services. We want to see how your skills align with our values of Integrity & Trust!
Showcase Your Communication Skills: Since you'll be communicating with clients both verbally and in writing, it's crucial to demonstrate your excellent communication skills in your application. Use clear and concise language to convey your points effectively.
Highlight Problem-Solving Abilities: We’re looking for someone who can investigate and resolve complaints efficiently. Share examples from your past experiences where you successfully identified issues and implemented solutions that improved customer satisfaction.
Apply Through Our Website: To ensure your application gets the attention it deserves, make sure to apply directly through our website. This way, we can easily track your application and get back to you quicker!
How to prepare for a job interview at Dimensions Specialist Recruitment Ltd
✨Know Your Stuff
Make sure you understand the financial services industry, especially around complaint resolution. Brush up on relevant regulations and the Treating Customers Fairly framework. This knowledge will help you answer questions confidently and show that you're serious about the role.
✨Showcase Your Communication Skills
Since you'll be communicating with clients both verbally and in writing, practice articulating your thoughts clearly. Consider doing mock interviews or role-playing scenarios where you explain complex issues simply. This will demonstrate your ability to handle client interactions effectively.
✨Prepare Real-Life Examples
Think of specific instances from your past experience where you've successfully resolved complaints or managed multiple tasks. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you illustrate your problem-solving skills and how you can add value to their team.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the company's approach to complaint resolution or how they support their employees. This shows your genuine interest in the role and helps you assess if the company aligns with your values.
