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- Tasks: Join our team to provide top-notch customer service and resolve queries about investment funds and pensions.
- Company: Be part of a global investment management firm that values diversity and employee growth.
- Benefits: Enjoy hybrid working, bonus potential, free parking, and professional study support.
- Why this job: This role offers ongoing training and real career progression in a supportive environment.
- Qualifications: We seek motivated individuals with strong organisational skills and a passion for learning.
- Other info: Start date is 29th April; perfect for high school and college students looking to kickstart their careers.
The predicted salary is between 28800 - 43200 £ per year.
We are recruiting for a global investment management organisation who have introduced a highly attractive hybrid flexible working programme. As a respected employer and organisation, they fully encourage diversity, are supportive of employee needs and understand the importance of offering genuine ongoing career opportunities.
Due to an increase in business activity, they are now looking to further expand their Customer Service teams within their Surrey based offices. These are very much career progressive roles, offering ongoing training where you continue to develop your skills, knowledge and experience.
This division plays a large part in first line customer care, where the teams are responsible for all levels of customer services by responding to and resolving incoming queries from both direct customers and Financial Advisers.
With ongoing training, you will be fully responsible for responding to all levels of incoming enquiries predominantly around investment funds and pensions (product training supplied). This can include resolving all levels of queries, providing updates on accounts and products and online based information, as well as problem solving and providing additional information on other products, funds and services offered.
Whether your experience has been gained within a corporate customer services environment, these roles have specifically been created in order to offer ongoing training and long-term career development, where you will be provided with all the tools and information to learn and progress within either this specific division and/or the wider business, including more bespoke/specialist areas.
In order to be considered, it is essential that you are ambitious, motivated and willing to learn, coupled with excellent organisational skills and the proven ability to listen, understand and communicate at all levels.
Offering an excellent remuneration and benefits package that includes bonus potential, a non-contributory pension, free parking, professional study support, ongoing training and true career development.
Customer Service Associates (29th April Start) employer: Dimensions Specialist Recruitment Ltd
Contact Detail:
Dimensions Specialist Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Associates (29th April Start)
✨Tip Number 1
Familiarise yourself with the investment management industry. Understanding key concepts like investment funds and pensions will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Practice your communication skills. Since the role involves responding to customer queries, being able to articulate your thoughts clearly and effectively is crucial. Consider role-playing scenarios with a friend or family member.
✨Tip Number 3
Demonstrate your willingness to learn. During any interactions, whether it's an interview or networking event, express your enthusiasm for ongoing training and career development opportunities within the company.
✨Tip Number 4
Network with current or former employees of the organisation. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying through our website.
We think you need these skills to ace Customer Service Associates (29th April Start)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Customer Service Associate position. Tailor your application to highlight how your skills and experiences align with these expectations.
Highlight Relevant Experience: If you have previous experience in customer service, especially in a corporate environment, make sure to emphasise this in your CV and cover letter. Use specific examples to demonstrate your ability to handle customer queries and problem-solving skills.
Show Your Motivation: Express your ambition and willingness to learn in your application. Mention any relevant training or development opportunities you are interested in, as this aligns with the company's focus on ongoing career development.
Proofread Your Application: Before submitting your application, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Dimensions Specialist Recruitment Ltd
✨Show Your Customer Service Skills
Make sure to highlight your previous experience in customer service roles. Be prepared to discuss specific examples of how you've successfully resolved customer queries or handled difficult situations.
✨Demonstrate Your Willingness to Learn
Since the role offers ongoing training, express your eagerness to learn and develop new skills. Share instances where you've taken the initiative to learn something new in your past roles.
✨Prepare for Product Knowledge Questions
Although product training will be provided, it’s beneficial to familiarise yourself with basic concepts around investment funds and pensions. This shows your proactive approach and genuine interest in the role.
✨Exhibit Strong Communication Skills
As the role requires excellent communication abilities, practice articulating your thoughts clearly. During the interview, listen carefully and respond thoughtfully to demonstrate your understanding and engagement.
