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For Companies At a Glance
- Tasks: Investigate and resolve client complaints while driving positive change.
- Company: Respected financial services organisation focused on integrity and trust.
- Benefits: Attractive salary, bonus potential, pension, free parking, gym, and hybrid working.
- Why this job: Make a real difference by improving customer experiences and driving change.
- Qualifications: Experience in UK Financial Services and strong communication skills required.
- Other info: Dynamic role with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
As an organisation, this highly respected financial services organisation is renowned for assisting their clients invest for the future and to live the lives they want to lead. They feel it is their responsibility to take seriously, and it inspires them to do the right thing.
With this in mind they are now seeking to recruit within the Resolutions division, which is an area supports and drives their values of Integrity & Trust and plays a critical role in resolving complaints & providing independent data and insight.
You will be responsible for investigating, resolving, and responding to complaints which could carry a financial, regulatory, or reputational implication for the business, as well as playing a pivotal role in helping drive client centric change that includes investigating and addresses root causes.
Your key responsibilities can include (but not limited to) :
- Managing your own portfolio, with the aim to not only respond with a level of detail and quality that meets and / or exceeds customer expectations and to agreed business standards & in line with regulations.
- Communicate effectively with clients over the phone & in writing.
- Use all available sources of information to fully explore complaints, identify errors, and resolve them satisfactorily.
- Support the Treating Customers Fairly framework, ensuring concerns are promptly reported.
Escalate matters that have r…
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Complaint Resolution Investigators employer: Dimensions Specialist Recruitment Ltd
Contact Detail:
Dimensions Specialist Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaint Resolution Investigators
✨Tip Number 1
Network like a pro! Reach out to people in the financial services sector, especially those who work in complaint resolution. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by practising common questions related to complaint handling and client communication. We recommend role-playing with a friend to boost your confidence and refine your responses.
✨Tip Number 3
Showcase your skills! When you get the chance, share specific examples of how you've resolved complaints or improved customer experiences in past roles. This will demonstrate your expertise and fit for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Complaint Resolution Investigators
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience in complaint resolution and financial services. We want to see how your skills align with our values of Integrity & Trust!
Showcase Your Communication Skills: Since you'll be communicating with clients both verbally and in writing, it's crucial to demonstrate your excellent communication skills in your application. Use clear and concise language to make your points stand out.
Highlight Problem-Solving Abilities: We love candidates who can think critically and resolve issues effectively. Share examples of how you've tackled complaints or challenges in the past, especially those that had financial or reputational implications.
Apply Through Our Website: To ensure your application gets the attention it deserves, apply directly through our website. This way, we can easily track your application and get back to you as soon as possible!
How to prepare for a job interview at Dimensions Specialist Recruitment Ltd
✨Know Your Stuff
Make sure you understand the financial services industry, especially around complaint resolution. Brush up on relevant regulations and frameworks like Treating Customers Fairly. This knowledge will help you answer questions confidently and show that you're serious about the role.
✨Showcase Your Communication Skills
Since you'll be communicating with clients both verbally and in writing, practice articulating your thoughts clearly. Consider role-playing common scenarios where you might need to resolve a complaint. This will help you demonstrate your ability to handle difficult conversations during the interview.
✨Prepare Real-Life Examples
Think of specific instances from your past experience where you've successfully resolved complaints or managed multiple tasks. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will give the interviewer a clear picture of your problem-solving skills and how you handle pressure.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the company's approach to complaint resolution or their values around integrity and trust. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
