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For Companies At a Glance
- Tasks: Investigate and resolve client complaints while driving positive change.
- Company: Respected financial services organisation focused on integrity and trust.
- Benefits: Attractive salary, bonus potential, pension, free parking, gym, and hybrid working.
- Why this job: Make a real difference by improving customer experiences and resolving issues.
- Qualifications: Experience in UK Financial Services and strong communication skills required.
- Other info: Dynamic role with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
As an organisation, this highly respected financial services organisation is renowned for assisting their clients invest for the future and to live the lives they want to lead. They feel it is their responsibility to take seriously, and it inspires them to do the right thing.
With this in mind they are now seeking to recruit within the Resolutions division, which is an area supports and drives their values of Integrity & Trust and plays a critical role in resolving complaints & providing independent data and insight.
You will be responsible for investigating, resolving, and responding to complaints which could carry a financial, regulatory, or reputational implication for the business, as well as playing a pivotal role in helping drive client centric change that includes investigating and addresses root causes.
Your key responsibilities can include (but not limited to) :
- Managing your own portfolio, with the aim to not only respond with a level of detail and quality that meets and / or exceeds customer expectations and to agreed business standards & in line with regulations.
- Communicate effectively with clients over the phone & in writing.
- Use all available sources of information to fully explore complaints, identify errors, and resolve them satisfactorily.
- Support the Treating Customers Fairly framework, ensuring concerns are promptly reported.
Escalate matters that have r…
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Complaint Resolution Investigators employer: Dimensions Specialist Recruitment Ltd
Contact Detail:
Dimensions Specialist Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaint Resolution Investigators
✨Tip Number 1
Network like a pro! Reach out to people in the financial services sector, especially those who work in complaint resolution. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for those interviews by practising common questions related to complaint handling. We recommend role-playing with a friend or using online resources to get comfortable with articulating your experience and skills.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how you've resolved complaints in the past. This will demonstrate your ability to handle the responsibilities of the role effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Complaint Resolution Investigators
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience in complaint resolution and financial services. We want to see how your skills align with our values of Integrity & Trust!
Showcase Your Communication Skills: Since you'll be communicating with clients both verbally and in writing, it's crucial to demonstrate your excellent communication skills in your application. Use clear and concise language to make your points stand out.
Highlight Problem-Solving Abilities: We’re looking for someone who can investigate and resolve complaints effectively. Share examples in your application that showcase your ability to identify issues and implement solutions, especially in a financial context.
Apply Through Our Website: To ensure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to receive your details and keep track of your application!
How to prepare for a job interview at Dimensions Specialist Recruitment Ltd
✨Know Your Stuff
Make sure you understand the financial services industry, especially around complaint resolution. Brush up on relevant regulations and frameworks like Treating Customers Fairly. This knowledge will help you answer questions confidently and show that you're serious about the role.
✨Showcase Your Communication Skills
Since you'll be communicating with clients both verbally and in writing, practice articulating your thoughts clearly. Consider role-playing common scenarios where you might need to resolve a complaint. This will help you demonstrate your ability to handle difficult conversations during the interview.
✨Prepare Real-Life Examples
Think of specific instances from your past experience where you've successfully resolved complaints or managed multiple tasks. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will give the interviewer a clear picture of your problem-solving skills and how you handle pressure.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the company and the role. Inquire about their approach to client-centric change or how they support their employees in managing complaints. This not only shows your enthusiasm but also helps you gauge if the company aligns with your values.
