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- Tasks: Investigate and resolve client complaints while driving positive change.
- Company: Respected financial services organisation committed to integrity and trust.
- Benefits: Attractive salary, bonus potential, pension, free parking, gym, and hybrid working.
- Why this job: Make a real difference by improving customer experiences and driving change.
- Qualifications: Experience in UK Financial Services and strong communication skills required.
- Other info: Dynamic role with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
As an organisation, this highly respected financial services organisation is renowned for assisting their clients invest for the future and to live the lives they want to lead. They feel it is their responsibility to take seriously, and it inspires them to do the right thing.
With this in mind they are now seeking to recruit within the Resolutions division, which is an area supports and drives their values of Integrity & Trust and plays a critical role in resolving complaints & providing independent data and insight.
You will be responsible for investigating, resolving, and responding to complaints which could carry a financial, regulatory, or reputational implication for the business, as well as playing a pivotal role in helping drive client centric change that includes investigating and addresses root causes.
Your key responsibilities can include (but not limited to):
- Managing your own portfolio, with the aim to not only respond with a level of detail and quality that meets and/or exceeds customer expectations and to agreed business standards & in line with regulations.
- Communicate effectively with clients over the phone & in writing.
- Use all available sources of information to fully explore complaints, identify errors, and resolve them satisfactorily.
- Support the Treating Customers Fairly framework, ensuring concerns are promptly reported.
- Escalate matters that have regulatory / reputational / financial risk.
- Collaborate with colleagues, sharing specialist knowledge and skills within the business to improve the customer experience.
Possessing relevant UK Financial Services experience (Banking and Insurance experience may be considered) and including formal complaint handling, you will be someone with excellent organisation and communication skills (verbal and written), coupled with the ability to manage several tasks simultaneously.
In return you can expect to be offered a highly attractive remuneration and comprehensive benefits package, which includes bonus potential (up to c10%), a 10% non-contributory pension, free parking, onsite gym and restaurant and the flexibility of hybrid working.
Further information is available on application.
Complaint Resolution Investigators employer: Dimensions Specialist Recruitment Ltd
Contact Detail:
Dimensions Specialist Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaint Resolution Investigators
✨Tip Number 1
Network like a pro! Reach out to people in the financial services sector, especially those who work in complaint resolution. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for those interviews! Research common questions related to complaint handling and think of examples from your past experiences that showcase your skills. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Showcase your communication skills! Whether it’s through a phone call or a video interview, make sure you articulate your thoughts clearly and confidently. Remember, they’re looking for someone who can effectively communicate with clients.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Complaint Resolution Investigators
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience in complaint resolution and financial services. We want to see how your skills align with our values of Integrity & Trust!
Showcase Your Communication Skills: Since you'll be communicating with clients both verbally and in writing, it's crucial to demonstrate your excellent communication skills in your application. Use clear and concise language to make your points stand out.
Highlight Problem-Solving Abilities: We’re looking for someone who can investigate and resolve complaints effectively. Share examples in your application that showcase your ability to identify issues and implement solutions, especially in a financial context.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity in our Resolutions division.
How to prepare for a job interview at Dimensions Specialist Recruitment Ltd
✨Know Your Stuff
Make sure you understand the financial services industry, especially around complaint resolution. Brush up on relevant regulations and the Treating Customers Fairly framework. This knowledge will help you demonstrate your expertise and show that you're serious about the role.
✨Showcase Your Communication Skills
Since you'll be communicating with clients both verbally and in writing, practice articulating your thoughts clearly. Prepare examples of how you've effectively resolved complaints in the past, highlighting your ability to listen and respond empathetically.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during the interview. Think about potential complaints you might encounter and how you would handle them. This will not only show your problem-solving skills but also your understanding of the company's values.
✨Demonstrate Team Spirit
Collaboration is key in this role, so be ready to discuss how you've worked with colleagues in the past. Share examples of how you've contributed to improving customer experiences by sharing knowledge and skills within a team setting.