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- Tasks: Join our team to provide top-notch customer service and resolve queries about investment funds and pensions.
- Company: Be part of a global investment management firm that values diversity and employee growth.
- Benefits: Enjoy hybrid working, bonus potential, free parking, and professional study support.
- Why this job: This role offers ongoing training and real career progression in a supportive environment.
- Qualifications: We seek motivated individuals with strong organisational skills and a passion for learning.
- Other info: Full job description available upon application; perfect for those eager to grow their careers.
The predicted salary is between 28800 - 43200 £ per year.
We are recruiting for a global investment management organisation who have introduced a highly attractive hybrid flexible working programme. As a respected employer and organisation, they fully encourage diversity, are supportive of employee needs and understand the importance of offering genuine ongoing career opportunities.
Due to an increase in business activity, they are now looking to further expand their Customer Service teams within their Surrey based offices. These are very much career progressive roles, offering ongoing training where you continue to develop your skills, knowledge and experience.
This division plays a large part in first line customer care, where the teams are responsible for all levels of customer services by responding to and resolving incoming queries from both direct customers and Financial Advisers.
With ongoing training, you will be fully responsible for responding to all levels of incoming enquiries predominantly around investment funds and pensions (product training supplied). This can include resolving all levels of queries, providing updates on accounts and products and online based information, as well as problem solving and providing additional information on other products, funds and services offered.
Whether your experience has been gained within a corporate customer services environment, these roles have specifically been created in order to offer ongoing training and long-term career development, where you will be provided with all the tools and information to learn and progress within either this specific division and/or the wider business, including more bespoke/specialist areas.
In order to be considered, it is essential that you are ambitious, motivated and willing to learn, coupled with excellent organisational skills and the proven ability to listen, understand and communicate at all levels.
Offering an excellent remuneration and benefits package that includes bonus potential, a non-contributory pension, free parking, professional study support, ongoing training and true career development, a full and more detailed job description is available on application.
Client & Customer Service Associates employer: Dimensions Specialist Recruitment Ltd
Contact Detail:
Dimensions Specialist Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client & Customer Service Associates
✨Tip Number 1
Familiarise yourself with the investment management industry. Understanding key concepts like investment funds and pensions will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Practice your communication skills. Since the role involves responding to customer queries, being able to articulate your thoughts clearly and effectively is crucial. Consider role-playing scenarios with a friend or family member.
✨Tip Number 3
Showcase your problem-solving abilities. Think of examples from your past experiences where you successfully resolved customer issues. This will demonstrate your capability to handle the responsibilities of the role.
✨Tip Number 4
Research the company culture and values. Understanding their commitment to diversity and employee development can help you align your answers during the interview, making you a more attractive candidate.
We think you need these skills to ace Client & Customer Service Associates
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of the Client & Customer Service Associate position. Tailor your application to highlight how your skills and experiences align with these expectations.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service, particularly in corporate environments. Emphasise any training or skills that demonstrate your ability to handle customer queries effectively.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight your motivation to learn and develop within the organisation, and provide specific examples of how your organisational skills and communication abilities have contributed to your success in previous roles.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in customer service roles.
How to prepare for a job interview at Dimensions Specialist Recruitment Ltd
✨Show Your Customer Service Skills
Since the role focuses heavily on customer service, be prepared to share specific examples of how you've successfully handled customer queries in the past. Highlight your problem-solving abilities and how you ensure customer satisfaction.
✨Demonstrate Your Willingness to Learn
The company values ongoing training and development, so express your eagerness to learn new skills and grow within the organisation. Mention any relevant courses or training you've undertaken that showcase your commitment to personal development.
✨Research the Company and Its Products
Familiarise yourself with the company's investment funds and pension products. This knowledge will not only impress your interviewers but also help you answer questions more effectively and demonstrate your genuine interest in the role.
✨Exhibit Strong Communication Skills
As the role requires excellent communication abilities, practice articulating your thoughts clearly and concisely. Be ready to discuss how you adapt your communication style to suit different audiences, whether they are customers or financial advisers.
