At a Glance
- Tasks: Investigate and resolve client complaints while driving positive change.
- Company: Respected financial services organisation focused on integrity and trust.
- Benefits: Attractive salary, bonus potential, pension, free parking, gym, and hybrid working.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Make a real difference by enhancing customer experiences and resolving issues.
- Qualifications: Experience in UK Financial Services and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
As an organisation, this highly respected financial services organisation is renowned for assisting their clients invest for the future and to live the lives they want to lead. They feel it is their responsibility to take seriously, and it inspires them to do the right thing. With this in mind they are now seeking to recruit within the Resolutions division, which supports and drives their values of Integrity & Trust and plays a critical role in resolving complaints & providing independent data and insight.
You will be responsible for investigating, resolving, and responding to complaints which could carry a financial, regulatory, or reputational implication for the business, as well as playing a pivotal role in helping drive client centric change that includes investigating and addressing root causes.
Your key responsibilities can include (but are not limited to):
- Managing your own portfolio, with the aim to not only respond with a level of detail and quality that meets and/or exceeds customer expectations and to agreed business standards & in line with regulations.
- Communicate effectively with clients over the phone & in writing.
- Use all available sources of information to fully explore complaints, identify errors, and resolve them satisfactorily.
- Support the Treating Customers Fairly framework, ensuring concerns are promptly reported.
- Escalate matters that have regulatory / reputational / financial risk.
- Collaborate with colleagues, sharing specialist knowledge and skills within the business to improve the customer experience.
Possessing relevant UK Financial Services experience (Banking and Insurance experience may be considered) and including formal complaint handling, you will be someone with excellent organisation and communication skills (verbal and written), coupled with the ability to manage several tasks simultaneously.
In return you can expect to be offered a highly attractive remuneration and comprehensive benefits package, which includes bonus potential (up to c10%), a 10% non-contributory pension, free parking, onsite gym and restaurant and the flexibility of hybrid working. Further information is available on application.
Complaints Handlers, Financial Services in Banstead employer: Dimensions Specialist Recruitment Ltd
This esteemed financial services organisation is an excellent employer, offering a supportive work culture that prioritises integrity and trust. Employees benefit from a comprehensive remuneration package, including bonus potential, a generous pension scheme, and access to onsite amenities such as a gym and restaurant, all while enjoying the flexibility of hybrid working. With a strong focus on employee growth and development, this role in the Resolutions division provides a meaningful opportunity to make a real impact in enhancing client experiences and driving positive change.
Contact Details:
Dimensions Specialist Recruitment Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Complaints Handlers, Financial Services in Banstead
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
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Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
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Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
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Don’t shy away from reaching out directly to firms like Dimensions Specialist Recruitment Ltd. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Complaints Handlers, Financial Services in Banstead
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Dimensions Specialist Recruitment Ltd.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Dimensions Specialist Recruitment Ltd's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Dimensions Specialist Recruitment Ltd
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Dimensions Specialist Recruitment Ltd.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Dimensions Specialist Recruitment Ltd will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Dimensions Specialist Recruitment Ltd employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
