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- Tasks: Support corporate services with admin tasks, travel bookings, and client experience management.
- Company: Join a dynamic team at Dimensional, focused on exceptional customer service.
- Benefits: Comprehensive benefits, educational initiatives, and a supportive work culture.
- Other info: Hybrid work model with opportunities for career growth and development.
- Why this job: Make a real impact in a role that enhances client experiences and office operations.
- Qualifications: Experience in client-facing or admin roles, strong organisation skills, and professional appearance.
The predicted salary is between 30000 - 40000 ÂŁ per year.
The Corporate Services team is dedicated to customer service and hospitality by providing all employees and clients with exceptional overall experience from the moment they enter a Dimensional building. This position will provide support to the Corporate Services department through the day-to-day operation and management of the building, meeting and visitor management, and global collaboration.
The Senior Associate is responsible for ensuring the correct assistance to the business services duties such as FOH supervision and assisting the Business Services Manager on the running of the office. The Senior Associate role is particularly focused on administration tasks and duties including travel bookings, record keeping, policies and cost checks, floor layout, onboarding/offboarding and overall assistance to the Business Services Manager in all aspects of the corporate services offering.
Responsibilities- Successful monitoring and execution of all corporate essential business travel bookings for the EMEA Offices including management of travel policy and procedures.
- Supervising the FOH performance and the expected delivery of Reception & Switchboard standards in a professional and courteous manner, enhancing the client experience and setting standards for the reception and FOH team. Cover of the reception desk during holidays or absences.
- Successful supervision and implementation of all facility management resources, obligated support contracted services, good comprehension of Facility / Building Management services to renew and procure new support contracts if needed.
- Liaising with Events Manager & support the function of Client Services & Successful execution of events.
- Coordinate and correspond with Technology and visiting employees for desk placements, maintaining floorplans.
- Ensure excellent standards of communication between co-workers, peers, managers as required and to lead by example, ensuring any conflicts or disagreements are handled in a professional & timely manner. Cover roles and responsibilities of other member of business services team if/when required.
- Support with all Fire / Health & Safety processes provided to the community. To assist in all fire drills or health and safety tasks delegated by the business services manager. These roles include Disaster Recovery (DR) Business Continuity plan (BCP) fire drills and evacuations, first aid and wellness room policy, staff recording and monitoring.
- Liaise with global counterparts to ensure consistent and standard operating procedures.
- Work in alignment with and in full support of the “Attributes” set within Corporate Services, to foster and nurture a positive teamwork culture, to help and support all work colleagues and managers within the business.
- Previous experience in client facing or admin roles (FOH/Admin/PAs/ School professionals) and / or Hospitality experience (Hotels, Resorts, Events).
- High level organization and multi-tasking skills.
- Able to work under a reasonable amount of pressure whilst undertaking various admin tasks at the same time.
- To always present a smart professional appearance.
- Able to manage emails and reply within the appropriate timelines.
- Demonstrate a professional phone etiquette at all times.
- Proficient in Microsoft Office (Word, Excel, Outlook) with the ability to learn programs as needed.
Senior Associate, Business Services in London employer: Dimensional
Contact Detail:
Dimensional Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Associate, Business Services in London
✨Tip Number 1
Network like a pro! Reach out to your connections and let them know you're on the hunt for a Senior Associate role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company culture and values. This will help you tailor your responses and show that you're a great fit for their team. Plus, it’ll give you some solid talking points to impress the hiring managers!
✨Tip Number 3
Practice your communication skills! Since this role involves liaising with various teams and clients, being articulate and professional is key. Try mock interviews with friends or use online resources to sharpen your phone etiquette and presentation.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Senior Associate, Business Services in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Associate role. Highlight your relevant experience in client-facing or admin roles, and showcase how your skills align with the responsibilities mentioned in the job description.
Showcase Your Organisational Skills: Since this role requires high-level organisation and multitasking, give examples of how you've successfully managed multiple tasks in previous jobs. We want to see that you can handle pressure while keeping everything running smoothly!
Professional Communication is Key: Demonstrate your professional phone etiquette and communication skills in your application. Use clear and concise language, and make sure to proofread for any errors. We appreciate attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Dimensional
✨Know the Corporate Services Inside Out
Before your interview, make sure you understand the core responsibilities of the Corporate Services team. Familiarise yourself with their focus on customer service and hospitality, as well as the specific tasks related to the Senior Associate role. This will help you demonstrate your knowledge and enthusiasm for the position.
✨Showcase Your Organisational Skills
Given the emphasis on high-level organisation and multitasking in this role, prepare examples from your past experiences that highlight these skills. Think about times when you successfully managed multiple tasks or projects simultaneously, and be ready to discuss how you prioritised and executed them.
✨Demonstrate Professional Communication
As a Senior Associate, you'll need to liaise with various teams and clients. Practice your professional phone etiquette and email management skills before the interview. Be prepared to discuss how you handle communication challenges and ensure clarity in your interactions.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and how you handle pressure. Think of situations where you've had to manage conflicts or unexpected issues, especially in a client-facing or administrative context. This will show your potential employer that you're ready to tackle the challenges of the role.