At a Glance
- Tasks: Provide top-notch customer service and process financial transactions accurately.
- Company: Join Dime Bank, a community-focused financial institution.
- Benefits: Gain valuable experience in banking with flexible part-time hours.
- Other info: Engage in community service and enjoy a supportive work environment.
- Why this job: Perfect opportunity to develop skills while making a difference in your community.
- Qualifications: High school diploma and a knack for customer service required.
The predicted salary is between 12 - 15 £ per hour.
The primary purpose of this position is to provide consistent, high quality customer service, including needs identification and cross-selling/referrals, while accurately and effectually processing financial transactions in strict accordance with the bank’s policies.
Functions:
- Processes all customer transactions in strict adherence to bank procedures, including savings; check; bond; cash; travelers checks; mortgage, consumer, and other loan payment; and night deposit transactions.
- Resolves routine customer service concerns and/or notifies the appropriate authority to do so.
- Explains, promotes, refers, and/or sells products and services based on customers’ needs, i.e., travelers checks, money orders, cashier checks.
- Meets or exceeds defined sales, referrals, and service goals.
- Cashes checks and pays out money after verification of signatures and customer balances according to Check Cashing guidelines.
- Processes transactions on the bank’s operating system(s).
- Accurately and in a timely fashion balances currency, coin, and checks in cash drawer within specified time periods and at shift’s end (in strict accordance with bank’s guidelines).
- Removes deposits from, and counts and balances cash in automated teller machines and night depository.
- Performs other assigned duties essential to the operation of the branch.
- Occasionally “fills in” for other branches at the request of management.
- Actively participates in community service and consistently represents Dime Bank in a professional manner.
Knowledge, Skills, Requirements:
- Requires a high school diploma or its equivalent and adherence to the bank’s training policies and requirements.
- Aptitude for mathematics.
- Able to strictly follow instructions, policies, procedures, and confidential protocol.
- Adhere to compliance of all applicable Federal and State bank regulations, as well as Dime Bank policies and procedures.
- Excellent customer service, including customer relationship building and product and services referral skills.
- Competent keyboard skills and familiarity with computers.
- Organizational skills, i.e., maintain an organized and efficient workspace.
- Initiative.
- Ability to work closely and harmoniously with others in a busy environment.
Physical Demands and Condition Requirements:
- General office environment.
- Standing for extended periods of time.
- Ability to lift bags of coin.
Equipment Used:
- Computer.
- Coin machine.
- Bill counter.
- Check filmer.
ADA: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.
Seasonal Teller - Westerly & Greater Hartford Area in Norwich employer: Dime Bank
Dime Bank is an exceptional employer that prioritises a supportive work culture and offers meaningful opportunities for growth, especially for our Seasonal Tellers in the Westerly and Greater Hartford Area. With a strong commitment to community service and professional development, we provide our employees with the tools and training necessary to excel in their roles while fostering a collaborative environment that values customer service excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Seasonal Teller - Westerly & Greater Hartford Area in Norwich
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Dime Bank. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how you can highlight your customer service skills and ability to handle transactions accurately, as these are key for the Seasonal Teller role.
✨Tip Number 3
Dress to impress! First impressions matter, so make sure you look professional and polished for your interview. A smart outfit shows that you take the opportunity seriously and are ready to represent Dime Bank well.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds as they make their decision. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Seasonal Teller - Westerly & Greater Hartford Area in Norwich
Some tips for your application 🫡
Show Off Your Customer Service Skills:When you're writing your application, make sure to highlight any experience you have in customer service. We want to see how you've gone above and beyond to help customers in the past!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the Seasonal Teller role.
Tailor Your Application:Make sure to customise your application for this specific role. Mention how your skills align with the job description, especially around processing transactions and meeting sales goals.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the position!
How to prepare for a job interview at Dime Bank
✨Know Your Customer Service Skills
Make sure you can talk about your customer service experience confidently. Think of specific examples where you've gone above and beyond to help a customer, as this role is all about providing high-quality service.
✨Brush Up on Banking Procedures
Familiarise yourself with basic banking procedures and terminology. Understanding how transactions work and being able to discuss them will show that you're serious about the role and ready to hit the ground running.
✨Demonstrate Your Team Spirit
This position requires working closely with others, so be prepared to share examples of how you've successfully collaborated in a team environment. Highlight your ability to maintain harmony even in busy situations.
✨Prepare for Common Questions
Anticipate questions related to handling difficult customers or balancing cash drawers. Practising your responses will help you feel more at ease during the interview and demonstrate your problem-solving skills.
