At a Glance
- Tasks: Provide top-notch customer service and process financial transactions accurately.
- Company: Join Dime Bank, a community-focused financial institution.
- Benefits: Gain valuable experience in banking with flexible hours and a supportive team.
- Other info: Opportunity to work in a dynamic environment with potential for future roles.
- Why this job: Make a difference in your community while building essential skills.
- Qualifications: High school diploma and a knack for customer service required.
The predicted salary is between 12 - 15 £ per hour.
The primary purpose of this position is to provide consistent, high quality customer service, including needs identification and cross-selling/referrals, while accurately and effectually processing financial transactions in strict accordance with the bank’s policies.
Functions:
- Processes all customer transactions in strict adherence to bank procedures, including savings; check; bond; cash; travelers checks; mortgage, consumer, and other loan payment; and night deposit transactions.
- Resolves routine customer service concerns and/or notifies the appropriate authority to do so.
- Explains, promotes, refers, and/or sells products and services based on customers’ needs, i.e., travelers checks, money orders, cashier checks.
- Meets or exceeds defined sales, referrals, and service goals.
- Cashes checks and pays out money after verification of signatures and customer balances according to Check Cashing guidelines.
- Processes transactions on the bank’s operating system(s).
- Accurately and in a timely fashion balances currency, coin, and checks in cash drawer within specified time periods and at shift’s end (in strict accordance with bank’s guidelines).
- Removes deposits from, and counts and balances cash in automated teller machines and night depository.
- Performs other assigned duties essential to the operation of the branch.
- Occasionally “fills in” for other branches at the request of management.
- Actively participates in community service and consistently represents Dime Bank in a professional manner.
Knowledge, Skills, Requirements:
- Requires a high school diploma or its equivalent and adherence to the bank’s training policies and requirements.
- Aptitude for mathematics.
- Able to strictly follow instructions, policies, procedures, and confidential protocol.
- Adhere to compliance of all applicable Federal and State bank regulations, as well as Dime Bank policies and procedures.
- Excellent customer service, including customer relationship building and product and services referral skills.
- Competent keyboard skills and familiarity with computers.
- Organizational skills, i.e., maintain an organized and efficient workspace.
- Initiative.
- Ability to work closely and harmoniously with others in a busy environment.
Physical Demands and Condition Requirements:
- General office environment.
- Standing for extended periods of time.
- Ability to lift bags of coin.
Equipment Used:
- Computer.
- Coin machine.
- Bill counter.
- Check filmer.
ADA: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.
Seasonal Teller - Westerly & Greater Hartford Area in Norfolk employer: Dime Bank
Dime Bank is an exceptional employer that prioritises a supportive work culture and offers meaningful opportunities for growth, especially in the vibrant Norwich and Greater Hartford area. As a Seasonal Teller, you will not only gain valuable experience in customer service and financial transactions but also enjoy a collaborative environment that encourages community involvement and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Seasonal Teller - Westerly & Greater Hartford Area in Norfolk
✨Tip Number 1
Get to know the company! Research Dime Bank and understand their values and services. This will help you tailor your conversation during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing top-notch service, think of examples from your past experiences where you’ve gone above and beyond for a customer. Be ready to share these stories!
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can give you insider tips about the interview process and what it’s really like to work at Dime Bank.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Seasonal Teller - Westerly & Greater Hartford Area in Norfolk
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application for the Seasonal Teller role. Highlight your customer service skills and any relevant experience that shows you can handle financial transactions accurately. We want to see how you fit into our team!
Show Off Your Skills:Don’t be shy about showcasing your mathematical aptitude and organisational skills. Mention any previous roles where you’ve had to follow strict procedures or manage cash, as this will resonate with us at StudySmarter.
Be Professional Yet Personable:While we love a professional tone, don’t forget to let your personality shine through! We’re looking for someone who can build relationships with customers, so a friendly approach in your application can make a big difference.
Apply Through Our Website:Remember to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Dime Bank
✨Know Your Customer Service Skills
Make sure you can talk about your customer service experience confidently. Think of specific examples where you've gone above and beyond for a customer, as this role is all about providing high-quality service.
✨Brush Up on Banking Procedures
Familiarise yourself with basic banking procedures and terminology. Understanding how transactions work and the importance of compliance will show that you're serious about the role and ready to follow the bank's policies.
✨Demonstrate Your Team Spirit
This position requires working closely with others, so be prepared to discuss how you collaborate in a team. Share examples of how you've contributed to a positive team environment or helped colleagues in previous roles.
✨Prepare for Common Interview Questions
Anticipate questions related to handling difficult customers or managing cash accurately. Practising your responses will help you feel more at ease during the interview and demonstrate your problem-solving skills.
