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- Tasks: Lead and manage door supervision teams, ensuring safety and compliance at the venue.
- Company: Join DIMA Group, a respected company known for high standards in security and customer service.
- Benefits: Earn £16.00 per hour with accrued holiday pay and flexible shift timings.
- Other info: Ideal for those looking to develop leadership skills in a vibrant venue setting.
- Why this job: Be part of a dynamic team that values expertise and professionalism in a fast-paced environment.
- Qualifications: Must have a valid SIA Door Supervisor Licence and strong communication skills.
The predicted salary is between 30000 - 32000 £ per year.
DIMA Group is seeking an experienced, professional, and proactive SIA Head Door Supervisor to join our growing team. We pride ourselves on delivering the highest standards of security and customer service through well-trained, organised, and professional staff. This is an excellent opportunity to become part of a respected company that values expertise, reliability, and commitment.
Purpose of the Role
To provide a safe, secure, and welcoming environment for customers, staff, and property by managing venue entry, supervising security operations, and responding to incidents in a professional and customer-focused manner.
Key Responsibilities
- Leadership & Operations
- Lead, supervise, and manage door supervision teams during shifts
- Maintain clear communication with venue management and the Operations Manager
- Coordinate security operations to ensure smooth and compliant venue operation
- Security & Safety
- Control entry to the venue, ensuring age, ID, and entry requirements are met
- Carry out ID checks in line with licensing legislation and Challenge 25
- Manage crowds, queues, and overall venue safety
- Maintain a visible presence inside and outside the venue
- Conduct regular patrols and proactively prevent issues
- Conflict Management & Incident Response
- Monitor customer behaviour and de-escalate situations professionally
- Respond to incidents in line with SIA guidelines and the law
- Safely remove individuals when necessary
- Work with police, first aiders, and venue management during emergencies
- Log all incident reports using C247
- Customer Service & Compliance
- Enforce venue rules, including dress code and licensing conditions
- Provide assistance to customers, including directions and local information
- Ensure fire exits are clear and highlighted at all times
Requirements
- Valid SIA Door Supervisor Licence (essential)
- Minimum 5 years of checkable work history and 3 years address history (BS7858)
- Strong communication and interpersonal skills
- Calm, professional approach under pressure
- Smart appearance and positive attitude
- Good understanding of licensing laws and venue policies
- Experience in conflict management and customer service (preferred but not essential)
- Ability to work effectively as part of a team in a fast-paced environment
Venue Postcode G84 8ET
Shift timings are subject to change upon notice from the venue:
- Friday: 18:00 - 00:15
- Saturday: 18:00 - 00:15
- Sunday: 18:00 - 23:15
Pay & Benefits
£16.00 per hour, comprising:
- £14.28 hourly rate
- £1.72 indicative holiday pay
Holiday pay is accrued at 12.07% per hour worked and will adjust if pay rates change. If you have the experience, leadership skills, and professionalism we’re looking for, we’d love to hear from you. Join DIMA Group and be part of a team that sets the standard in venue security. Applicants must be 18 or over to apply.
Head Door Supervisor - SIA Licensed Helensburgh employer: DIMA Group
Contact Detail:
DIMA Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head Door Supervisor - SIA Licensed Helensburgh
✨Tip Number 1
Network like a pro! Reach out to your contacts in the security industry and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Show up in person! If you’re eyeing a specific venue, pop by and introduce yourself. A friendly chat with the management can leave a lasting impression and might just give you the edge over other candidates.
✨Tip Number 3
Prepare for interviews by brushing up on your conflict management skills. Be ready to share examples of how you've handled tough situations in the past. This will show that you can keep things cool under pressure.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Head Door Supervisor - SIA Licensed Helensburgh
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your relevant experience in security and customer service. We want to see how your background aligns with the role of Head Door Supervisor, so don’t hold back on those impressive achievements!
Tailor Your Application: Take a moment to customise your application for DIMA Group. Use keywords from the job description to show us you understand what we’re looking for. This helps us see that you’re genuinely interested in joining our team.
Be Professional and Personable: Remember, we value professionalism and a positive attitude. Your written application should reflect this – keep it clear, concise, and friendly. Show us your communication skills right from the start!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at DIMA Group
✨Know Your Stuff
Make sure you’re well-versed in the key responsibilities of a Head Door Supervisor. Brush up on licensing laws, conflict management techniques, and customer service best practices. This will show that you’re not just interested in the role but also knowledgeable about it.
✨Dress to Impress
First impressions matter! Arrive in smart attire that reflects the professional image expected in the security industry. A polished appearance can set the tone for the interview and demonstrate your commitment to the role.
✨Showcase Your Leadership Skills
Be prepared to discuss your previous experience leading teams and managing security operations. Use specific examples to illustrate how you’ve successfully handled challenging situations or conflicts in the past. This will highlight your capability to lead effectively.
✨Ask Thoughtful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the company culture, team dynamics, or specific challenges the venue faces. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.