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- Tasks: Lead and manage door supervision teams to ensure a safe and welcoming venue.
- Company: Join DIMA Group, a respected leader in venue security.
- Benefits: Earn £16.00 per hour with accrued holiday pay and flexible shifts.
- Other info: Ideal for those seeking leadership roles in a fast-paced, professional setting.
- Why this job: Make a real impact on customer safety and experience in a dynamic environment.
- Qualifications: Must hold a valid SIA Door Supervisor Licence and have strong communication skills.
The predicted salary is between 33200 - 41600 £ per year.
DIMA Group is seeking an experienced, professional, and proactive SIA Head Door Supervisor to join our growing team. We pride ourselves on delivering the highest standards of security and customer service through well-trained, organised, and professional staff. This is an excellent opportunity to become part of a respected company that values expertise, reliability, and commitment.
Purpose of the Role
To provide a safe, secure, and welcoming environment for customers, staff, and property by managing venue entry, supervising security operations, and responding to incidents in a professional and customer-focused manner.
Key Responsibilities
- Leadership & Operations
- Lead, supervise, and manage door supervision teams during shifts
- Maintain clear communication with venue management and the Operations Manager
- Coordinate security operations to ensure smooth and compliant venue operation
- Security & Safety
- Control entry to the venue, ensuring age, ID, and entry requirements are met
- Carry out ID checks in line with licensing legislation and Challenge 25
- Manage crowds, queues, and overall venue safety
- Maintain a visible presence inside and outside the venue
- Conduct regular patrols and proactively prevent issues
- Conflict Management & Incident Response
- Monitor customer behaviour and de-escalate situations professionally
- Respond to incidents in line with SIA guidelines and the law
- Safely remove individuals when necessary
- Work with police, first aiders, and venue management during emergencies
- Log all incident reports using C247
- Customer Service & Compliance
- Enforce venue rules, including dress code and licensing conditions
- Provide assistance to customers, including directions and local information
- Ensure fire exits are clear and highlighted at all times
Requirements
- Valid SIA Door Supervisor Licence (essential)
- Minimum 5 years of checkable work history and 3 years address history (BS7858)
- Strong communication and interpersonal skills
- Calm, professional approach under pressure
- Smart appearance and positive attitude
- Good understanding of licensing laws and venue policies
- Experience in conflict management and customer service (preferred but not essential)
- Ability to work effectively as part of a team in a fast-paced environment
Venue Postcode G84 8ET
Shift timings are subject to change upon notice from the venue.
Friday: 18:00 - 00:15
Saturday: 18:00 - 00:15
Sunday: 18:00 - 23:15
Pay & Benefits
£16.00 per hour, comprising:
£14.28 hourly rate
£1.72 indicative holiday pay
Holiday pay is accrued at 12.07% per hour worked and will adjust if pay rates change.
If you have the experience, leadership skills, and professionalism we’re looking for, we’d love to hear from you. Join DIMA Group and be part of a team that sets the standard in venue security. Applicants must be 18 or over to apply.
Head Door Supervisor - SIA Licensed Helensburgh employer: DIMA Group
Contact Detail:
DIMA Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head Door Supervisor - SIA Licensed Helensburgh
✨Tip Number 1
Network like a pro! Reach out to your connections in the security industry and let them know you're on the hunt for a Head Door Supervisor role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show up in person! If you’re eyeing a specific venue, pop by and introduce yourself. A friendly chat with the management can leave a lasting impression and might just lead to an opportunity before it’s even advertised.
✨Tip Number 3
Be ready for interviews! Brush up on your conflict management skills and customer service scenarios. Prepare to discuss how you’ve handled tough situations in the past, as this will show you’re the calm, professional type they need.
✨Tip Number 4
Apply through our website! We make it easy for you to find and apply for roles like the Head Door Supervisor. Plus, it shows you’re serious about joining DIMA Group and being part of a top-notch team.
We think you need these skills to ace Head Door Supervisor - SIA Licensed Helensburgh
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your relevant experience in security and customer service. We want to see how your background aligns with the role of Head Door Supervisor, so don’t hold back on those impressive achievements!
Tailor Your Application: Take a moment to customise your application for DIMA Group. Use keywords from the job description to show us you understand what we’re looking for. This will help your application stand out from the crowd!
Be Professional and Personable: Remember, we value professionalism and a positive attitude. Your written application should reflect that! Keep it friendly yet formal, showing us you can communicate effectively in a customer-focused environment.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at DIMA Group
✨Know Your Stuff
Make sure you’re well-versed in the key responsibilities of a Head Door Supervisor. Brush up on licensing laws, conflict management techniques, and customer service best practices. Being able to discuss these topics confidently will show that you’re serious about the role.
✨Dress to Impress
First impressions matter! Dress smartly and professionally for your interview. A polished appearance reflects your understanding of the role's requirements and shows that you take the opportunity seriously. Remember, you’re applying for a position that values professionalism.
✨Showcase Your Leadership Skills
Be prepared to share examples of how you’ve successfully led teams in the past. Think of specific situations where you managed conflicts or ensured safety in a venue. This will demonstrate your capability to handle the responsibilities of the Head Door Supervisor role.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if the company is the right fit for you.