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- Tasks: Ensure safety and security for patrons while providing excellent customer service.
- Company: Join DIMA Group, a professional team dedicated to high standards of service.
- Benefits: Earn £12.85 per hour plus holiday pay, with flexible part-time shifts.
- Other info: Opportunity for personal growth in a dynamic and supportive workplace.
- Why this job: Be a key player in creating a safe and welcoming environment for everyone.
- Qualifications: Valid SIA Door Supervisor Licence and good communication skills required.
The predicted salary is between 30000 - 30000 £ per year.
At DIMA Group, we take pride in delivering the highest standards of service by ensuring our team is well trained, professional, and consistently organised. Join our growing business and be part of a dedicated team that values expertise and commitment. We are seeking a vigilant and professional Door Supervisor to join our team. The ideal candidate will be responsible for maintaining a safe and secure environment for both staff and patrons.
As a Door Supervisor, you will play a crucial role in ensuring compliance with licensing legislation and company policies while providing excellent customer service.
Purpose of Role
To provide a safe and secure environment for customers, staff, and property by managing entry, monitoring behaviour, and responding to incidents in a professional and customer friendly manner.
Key Responsibilities
- Control entry to the venue, ensuring customers meet age and entry requirements
- Carry out ID checks in line with licensing and venue policy
- Monitor customer behaviour inside and outside the venue to maintain a safe welcoming atmosphere
- De-escalate situations using conflict management techniques
- Respond to incidents, including removing individuals where necessary, in accordance with the law and SIA guidelines
- Liaise with venue management and local authorities (police, licensing officers) as required
- Keep accurate incident and refusal records
- Conduct regular patrols of the venue and have a proactive approach to preventing issues within the venue
- Provide customer assistance, including giving directions to local amenities and or travel
- Ensure fire exits are kept clear and highlighted to the venue
Requirements
- Valid SIA Door Supervisor Licence
- Good communication and interpersonal skills
- Ability to remain calm under pressure
- Professional appearance and attitude
- Understanding of licensing laws and venue entry policies
- Experience in conflict management and customer service (preferred but not essential)
- 5‑year checkable work and address history (BS7858)
Further information
A minimum hourly rate of £14.40 per hour (comprising a pay rate of £12.85 and indicative holiday pay of £1.55). Holiday pay is indicative because it is accrued at 12.07% for every hour worked. If you work at a different rate the pay and holiday pay will change accordingly.
Job Type: Part-time
Pay: £12.85 per hour
Venue Postcode: EH48 4PA
Shift pattern: x 2 staff Friday 19.00-00:00 Saturday 18:00-00:00
Transport is not provided, must be able to commute to and from site independently. Shift pattern may change by request of the venue.
Work Location: In person
SIA Door Supervisor Bathgate employer: DIMA Group
Contact Detail:
DIMA Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SIA Door Supervisor Bathgate
✨Tip Number 1
Network like a pro! Reach out to friends, family, and even acquaintances who might know someone in the security industry. A personal recommendation can go a long way in landing that Door Supervisor role.
✨Tip Number 2
Show up prepared! If you get an interview, make sure you know the venue's policies and local licensing laws inside out. This will not only impress your potential employers but also show that you're serious about the job.
✨Tip Number 3
Practice your conflict management skills! Role-play scenarios with friends or family to get comfortable with de-escalating situations. The more you practice, the more confident you'll feel when it counts.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can give you a better chance of standing out. Plus, it’s super easy to navigate!
We think you need these skills to ace SIA Door Supervisor Bathgate
Some tips for your application 🫡
Show Us Your Professional Side: When you're writing your application, make sure to highlight your professional experience and skills. We want to see how you can bring your expertise to our team, so don’t hold back on showcasing your qualifications!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the Door Supervisor role. Remember, less is often more!
Tailor Your Application: Make sure to customise your application to match the job description. We love it when candidates take the time to align their skills with our needs, especially around customer service and conflict management.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at DIMA Group
✨Know Your Stuff
Make sure you understand the key responsibilities of a Door Supervisor. Familiarise yourself with licensing laws and venue entry policies, as well as conflict management techniques. This knowledge will not only help you answer questions confidently but also show that you're serious about the role.
✨Dress to Impress
First impressions matter! Dress professionally and maintain a neat appearance for your interview. This reflects your understanding of the importance of professionalism in the role and sets the tone for how you’ll present yourself on the job.
✨Practice Makes Perfect
Consider doing mock interviews with a friend or family member. Focus on common interview questions related to customer service and conflict management. Practising your responses will help you articulate your thoughts clearly during the actual interview.
✨Show Your Customer Service Skills
Be ready to share examples of how you've handled difficult situations in the past. Highlight your ability to remain calm under pressure and provide excellent customer service. This will demonstrate that you have the right mindset for maintaining a safe and welcoming environment.