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- Tasks: Ensure safety and security for customers and staff while providing excellent service.
- Company: Join DIMA Group, a dedicated team focused on high standards and professionalism.
- Benefits: Earn £12.27 per hour with potential holiday pay and flexible part-time shifts.
- Why this job: Be a key player in creating a safe and welcoming environment for everyone.
- Qualifications: Valid SIA Door Supervisor Licence and good communication skills required.
- Other info: Part-time role with shifts on Fridays and Saturdays, perfect for students.
The predicted salary is between 11 - 16 £ per hour.
At DIMA Group, we take pride in delivering the highest standards of service by ensuring our team is well trained, professional, and consistently organised. Join our growing business and be part of a dedicated team that values expertise and commitment. We are seeking a vigilant and professional Door Supervisor to join our team. The ideal candidate will be responsible for maintaining a safe and secure environment for both staff and patrons. As a Door Supervisor, you will play a crucial role in ensuring compliance with licensing legislation and company policies while providing excellent customer service.
Purpose of Role
To provide a safe and secure environment for customers, staff, and property by managing entry, monitoring behaviour, and responding to incidents in a professional and customer friendly manner.
Responsibilities
- Control entry to the venue, ensuring customers meet age and entry requirements
- Carry out ID checks in line with licensing and venue policy
- Monitor customer behaviour inside and outside the venue to maintain a safe welcoming atmosphere
- De-escalate situations using conflict management techniques
- Respond to incidents, including removing individuals where necessary, in accordance with the law and SIA guidelines
- Liaise with venue management and local authorities (police, licensing officers) as required
- Keep accurate incident and refusal records
- Conduct regular patrols of the venue and have a proactive approach to preventing issues within the venue
- Provide customer assistance, including giving directions to local amenities and or travel
- Ensure fire exits are kept clear and highlighted to the venue when not
Requirements
- Valid SIA Door Supervisor Licence
- Good communication and interpersonal skills
- Ability to remain calm under pressure
- Professional appearance and attitude
- Understanding of licensing laws and venue entry policies
- Experience in conflict management and customer service (preferred but not essential)
- 5 year checkable work and address history (BS7858)
Further information
A minimum hourly rate of £13.75 per hour (comprising a pay rate of £12.27 and indicative holiday pay of £1.48). Holiday pay is indicative because it is accrued at 12.07% for every hour worked. If you work at a different rate the pay and holiday pay will change accordingly.
Job Type: Part-time
Pay: £12.27 per hour
Work Location: In person
Shift pattern: Friday 19:00 - 00:15, Saturday 18:00 - 00:15 - shift timings may change with notice from the venue.
SIA Door Supervisor in Airdrie employer: DIMA Group
Contact Detail:
DIMA Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SIA Door Supervisor in Airdrie
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who might know someone in the security industry. A personal recommendation can go a long way in landing that Door Supervisor role.
✨Tip Number 2
Show up in style! When you go for interviews, dress professionally and maintain a confident posture. First impressions matter, especially in a role where professionalism is key.
✨Tip Number 3
Be ready to demonstrate your skills! Prepare for situational questions where you might need to showcase your conflict management techniques or how you’d handle specific scenarios as a Door Supervisor.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got all the latest job openings, and applying directly can sometimes give you an edge over others. Plus, it’s super easy!
We think you need these skills to ace SIA Door Supervisor in Airdrie
Some tips for your application 🫡
Show Off Your Skills: Make sure to highlight your relevant experience and skills in your application. We want to see how your background aligns with the role of a Door Supervisor, so don’t hold back on showcasing your expertise in customer service and conflict management!
Be Professional: Since we’re all about maintaining high standards, ensure your application reflects a professional tone. This includes using proper grammar and spelling, as well as presenting yourself in a neat and organised manner. First impressions count!
Tailor Your Application: Take a moment to tailor your application specifically for this role. Mention how you can contribute to creating a safe and welcoming environment, and refer to the job description to align your experiences with the responsibilities listed.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application directly, and it shows you’re keen to join our team at DIMA Group!
How to prepare for a job interview at DIMA Group
✨Know Your Licensing Laws
Familiarise yourself with the relevant licensing laws and venue entry policies before the interview. This shows that you understand the responsibilities of a Door Supervisor and are serious about maintaining compliance.
✨Showcase Your Conflict Management Skills
Prepare examples of how you've successfully de-escalated situations in the past. Being able to demonstrate your conflict management techniques will highlight your ability to handle pressure and maintain a safe environment.
✨Dress the Part
Make sure to present yourself professionally during the interview. A smart appearance not only reflects well on you but also aligns with the professional standards expected at DIMA Group.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company culture. This shows your genuine interest in the position and helps you assess if it's the right fit for you.