Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the development and management of telephony systems for enhanced communication.
- Company: Diligenta aims to be the top life and pensions administration service provider, focusing on customer service.
- Benefits: Enjoy 33 days off, bonuses, personal development, and a wellbeing programme.
- Why this job: Join a culture of innovation and positive change while shaping the future of communications.
- Qualifications: Proven leadership in telephony, strong business acumen, and excellent communication skills required.
- Other info: Flexible adjustments available during recruitment for health or disability needs.
The predicted salary is between 55000 - 69500 £ per year.
Telephony Lead
Salary: From £55,000-£69,500 per year
Who are Diligenta?
Diligenta\’s vision is to be acknowledged as the best-in-class platform-based life and pensions administration service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients\’ operations. A business that has been described as ‘home’ by existing employees, we drive a culture founded on positive change and development.
Summary of the role
The Telephony Lead will lead the strategic development, optimization, and management of telephony systems, ensuring they align with the organization\’s wider approach. The role involves leveraging new technologies to drive innovation, efficiency, and cost savings within contact centre operations. As a key liaison with senior management, the Telephony Lead will ensure telephony solutions meet current needs and future-proof the organization’s communications infrastructure.
Benefits
- 33 days including Bank Holidays
- Eligibility for an annual discretionary bonus scheme
- Opportunities for personal and career development within the company and through our global parent, Tata Consultancy Services
- Access to Perks at Work, an online discounted shopping platform
- Cycle to Work Scheme & Interest-free Season Ticket loans
- Wellbeing programme, including Employee Assistance Programme and other support resources
- Moments that Matter policies, such as Carer’s Leave, Foster Leave, and Retirement Leave
- Contributory pension scheme with company match up to 6%
- Additional benefits available upon application
What you’ll be doing
- Develop and implement a forward-looking telephony strategy supporting One Diligenta objectives
- Lead integration of new technologies like AI-driven communication tools, cloud-based solutions, and analytics
- Oversee installation, configuration, and maintenance of telephony hardware/software
- Develop disaster recovery and business continuity plans
- Stay updated on telephony innovations and evaluate new technologies
- Lead projects to consolidate telephony systems, driving economies of scale
- Troubleshoot and resolve telephony issues with support teams
- Manage telephony budget aligning with organizational financial goals
- Mentor team members and promote industry best practices
- Collaborate with management on industry trends and emerging technologies
What we’re looking for
- Proven leadership in managing high-performing teams
- Deep understanding of modern telephony technologies, including cloud solutions and AI tools
- Strong business acumen to align technical initiatives with business strategies
- Excellent communication skills for influencing senior management and cross-department collaboration
- Strategic thinker focused on innovation, cost reduction, and sustainability
- In-depth knowledge of telephony and contact centre technologies
- Experience with End-to-End Telephony Architecture
If you need any help or adjustments during the recruitment process due to health, disability, or other reasons, please let us know.
Ready to take the next step in your career? Apply today and join our innovative team!
Apply for this role:
Required fields include:
- Right to Work in the UK (Yes/No)
- Convictions or cautions (Yes/No)
- Voluntary arrangements or credit proceedings (Yes/No)
- Referral by Diligenta Employee (Yes/No)
- Previous employment with Tata Consultancy Services (Yes/No)
- Attach CV
- Acceptance of privacy policies
#J-18808-Ljbffr
Telephony Lead employer: Diligenta
Contact Detail:
Diligenta Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telephony Lead
✨Tip Number 1
Familiarise yourself with the latest telephony technologies, especially AI-driven tools and cloud solutions. This knowledge will not only help you in interviews but also demonstrate your commitment to innovation and efficiency in telephony systems.
✨Tip Number 2
Network with professionals in the telephony and contact centre industry. Attend relevant webinars or local meetups to connect with others who can provide insights into current trends and best practices, which could be beneficial during your discussions with senior management.
✨Tip Number 3
Prepare to discuss specific examples of how you've led teams or projects that involved telephony system optimisation. Highlighting your leadership experience and strategic thinking will resonate well with the hiring team.
✨Tip Number 4
Stay updated on Diligenta's recent initiatives and values. Understanding their vision and how your role as Telephony Lead aligns with their objectives will help you articulate your fit for the position during interviews.
We think you need these skills to ace Telephony Lead
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Telephony Lead position. Tailor your application to highlight how your experience aligns with their needs.
Craft a Tailored CV: Your CV should reflect your leadership experience and knowledge of telephony technologies. Emphasise relevant achievements and skills that demonstrate your ability to manage high-performing teams and implement innovative solutions.
Write a Compelling Cover Letter: In your cover letter, express your passion for customer service and how you can contribute to Diligenta's vision. Mention specific technologies or strategies you have successfully implemented in previous roles.
Highlight Relevant Experience: When detailing your work history, focus on experiences that showcase your strategic thinking and ability to align technical initiatives with business goals. Use quantifiable results to illustrate your impact in previous positions.
How to prepare for a job interview at Diligenta
✨Showcase Your Leadership Skills
As a Telephony Lead, you'll need to demonstrate your ability to manage high-performing teams. Prepare examples of how you've successfully led teams in the past, focusing on your leadership style and the outcomes achieved.
✨Understand Telephony Technologies
Make sure you're well-versed in modern telephony technologies, especially cloud solutions and AI tools. Be ready to discuss how these technologies can be integrated into existing systems to drive innovation and efficiency.
✨Align with Business Strategies
Diligenta values strong business acumen. Think about how your technical initiatives can align with broader business strategies. Prepare to discuss specific examples where you've successfully aligned technology with business goals.
✨Prepare for Strategic Discussions
Since you'll be liaising with senior management, practice articulating your thoughts on industry trends and emerging technologies. Be prepared to discuss how you would approach strategic development and optimisation of telephony systems.
