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- Tasks: Assess claims for Income Protection, Critical Illness, and Total Permanent Disability.
- Company: Join Diligenta, a supportive Life and Pensions Administration service provider.
- Benefits: Enjoy 33 days off, hybrid work options, and access to exclusive discounts.
- Why this job: Be part of a culture focused on positive change and personal development.
- Qualifications: Strong communication skills and experience in claims management are essential.
- Other info: Flexible working arrangements available, including fully remote options.
The predicted salary is between 36000 - 60000 £ per year.
Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations. A business that has been described as 'home' by existing employees, we drive a culture that is founded on positive change and development.
Summary of the Role
An exciting opportunity has arisen for a Senior Claims Assessor to join the operations team at Diligenta, supporting Standard Life customers. In this role, you will be responsible for assessing new claim notifications across a range of benefits, including Income Protection, Critical Illness, and Total Permanent Disability. Additionally, you will proactively review ongoing income protection and waiver claims. You will deliver comprehensive and sensitive technical claims management, which involves gathering and assessing claims evidence and information, often through phone consultations, to support informed decision-making. Strong communication skills, particularly when interacting with vulnerable customers or managing difficult conversations, are essential. You will ensure all claims are managed and assessed in accordance with our claims philosophy, within your delegated authority levels, and in line with industry guidelines and policy terms and conditions. This role can have the added flexibility of being hybrid, working between home and our office in Edinburgh or fully remote.
What We Offer
- 33 days including Bank Holidays
- Eligibility for an annual discretionary bonus scheme
- Personal and career development opportunities to progress your aspirations within the company as well as through our global parent company (Tata Consultancy Services)
- Access to Perks at Work (an online discounted shopping platform) saving you money on a wide range of goods and services, including your weekly food shop, holidays and electrical goods
- Cycle to Work Scheme & Interest free Season Ticket loans
- A companywide Wellbeing programme, including an Employee Assistance Programme and other benefits/resources to support your mental/physical and financial wellbeing
- A comprehensive set of Moments that Matter policies, such as Carer's Leave, Foster Leave and Retirement Leave
- A contributory company pension scheme where we match your contributions up to 6%
- Group Life Assurance ('Death in Service')
Senior Claims Assessor employer: Diligenta
Contact Detail:
Diligenta Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Claims Assessor
✨Tip Number 1
Familiarise yourself with the specific benefits you'll be assessing, such as Income Protection and Critical Illness. Understanding these areas will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Practice your communication skills, especially for handling sensitive conversations. Role-playing scenarios with a friend can help you feel more confident when discussing claims with vulnerable customers.
✨Tip Number 3
Research Diligenta's claims philosophy and industry guidelines. Being knowledgeable about their approach will show that you're aligned with their values and ready to contribute positively from day one.
✨Tip Number 4
Network with current or former employees on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Senior Claims Assessor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Senior Claims Assessor position. Tailor your application to highlight relevant experience in claims management and customer service.
Highlight Communication Skills: Since strong communication skills are essential for this role, make sure to provide examples in your CV and cover letter that demonstrate your ability to handle sensitive conversations and interact with vulnerable customers.
Showcase Technical Knowledge: Emphasise your understanding of claims processes, particularly in areas like Income Protection and Critical Illness. Mention any relevant qualifications or training that support your expertise in technical claims management.
Personalise Your Application: Address your application to the hiring manager if possible, and express your enthusiasm for the company culture and values. Mention how you align with their mission to transform client operations and improve customer service.
How to prepare for a job interview at Diligenta
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Senior Claims Assessor. Familiarise yourself with the types of claims you'll be handling, such as Income Protection and Critical Illness. This knowledge will help you answer questions confidently and demonstrate your suitability for the role.
✨Showcase Your Communication Skills
Since strong communication skills are essential for this position, prepare examples of how you've effectively communicated with customers in the past, especially in sensitive situations. Practice articulating your thoughts clearly and empathetically, as this will be crucial during the interview.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific instances where you've had to assess complex information or resolve difficult claims. Highlight your analytical skills and how you approach decision-making, particularly when it comes to vulnerable customers.
✨Research the Company Culture
Diligenta prides itself on a culture of positive change and development. Research their values and think about how your personal values align with theirs. Be prepared to discuss why you want to work in an environment that feels like 'home' and how you can contribute to their mission.
