At a Glance
- Tasks: Lead enterprise planning, optimise efficiency, and create strategic forecasts across all accounts.
- Company: Diligenta, a top-tier Life and Pensions Administration Service provider.
- Benefits: 33 days holiday, bonus scheme, career development, and wellbeing support.
- Other info: Opportunities for personal growth within a supportive team and global parent company.
- Why this job: Join a culture of positive change and make a real impact in a collaborative environment.
- Qualifications: Experience in planning leadership, forecasting, and resource management required.
The predicted salary is between 60000 - 75000 £ per year.
Diligenta's vision is to be acknowledged as Best-in-class Platform-based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations. A business that has been described as ‘home’ by existing employees, we drive a culture that is founded on positive change and development.
Summary of the role: As the Enterprise Planning Lead, you will be responsible for the creation and embedding of the overall Diligenta standards that will be utilised across all accounts. This will require processes, good governance and client interaction at pan account level to embed the go forward ‘One Diligenta’ model. The purpose of the Enterprise Planning Lead role is to oversee the development and implementation of the Enterprise planning unit and to optimize efficiency and achieve business objectives across all units at an enterprise level. You will create strategic plans and forecasting with helpful visualisation, across all accounts including details that enable users to make informed decisions at key points.
Benefits:
- 33 days including Bank Holidays
- Eligibility for an annual discretionary bonus scheme
- Personal and career development opportunities to progress your aspirations within the company as well as through our global parent company (Tata Consultancy Services)
- Access to Perks at Work (an online discounted shopping platform)
- Cycle to Work Scheme & Interest-free Season Ticket loans
- A companywide Wellbeing programme, including an Employee Assistance Programme and other benefits/resources to support your mental/physical and financial wellbeing
- A comprehensive set of Moments that Matter policies, such as Carer’s Leave, Foster Leave and Retirement Leave
- A contributory company pension scheme where we match your contributions up to 6%
- Group Life Assurance ('Death in Service') & Group Income Protection
What you’ll be doing:
- Ensure accurate demand inflow and resource planning forecasts for all front office, back office, complaints and all other channels taking into account marketing campaigns, product launches, trends, peaks & drops, seasonal/intraday variations, events, commercials and contingency elements long term plans in alignment with the company’s vision and goals.
- Contingency and Recovery planning.
- Understand business requirements in context to business intelligence.
- Cross-functional collaboration.
- Assess Risks and opportunities associated with strategic initiatives and develop mitigation strategies.
- Ability to analyse data and “tell the story” in an appropriate and effective way to relevant audiences, what If scenario building.
- Has complete accountability for the results and performance of the area.
- Responsible for developing departmental plans, including business, operational and organisational priorities.
- Controls resources and policy formation in area of responsibility.
- Guides others in resolving complex issues in their own specialised area and solves complex problems with implications on cross-functional business processes and outcomes.
What we’re looking for:
- Proven experience of working within a similar Planning Lead position within an enterprise level environment.
- Proven experience with Forecasting & Planning, Resource Scheduling and Real Time Queue Management.
- A good background with ERP systems and planning software.
- Experience with Advance Forecasting Models.
- Experience with WFM tools, Verint, NICE, Active OPS, Alvaria, CISCO or similar.
- Change Management Experience.
- Proven Costing & Budget expert.
- Proven leadership skills – ability to motivate and develop a high performing team.
- Stakeholder management – able to work effectively with key business and client stakeholders.
- Proven presentation skills- both verbal and written.
- Experience within a Life & Pensions or Financial Services environment (desirable).
If you need any help or adjustments during the recruitment process, please let us know. Ready to take the next step in your career? Apply today and become part of our innovative team!
Enterprise Planning Lead - 12 Month Fixed Term Contract in Peterborough employer: Diligenta
Diligenta is an exceptional employer that prioritises employee wellbeing and development, offering a supportive work culture where innovation thrives. With generous benefits including 33 days of leave, a comprehensive wellbeing programme, and opportunities for personal growth within the global Tata Consultancy Services network, employees are empowered to achieve their career aspirations while contributing to a transformative vision in the Life and Pensions sector.
StudySmarter Expert Advice🤫
We think this is how you could land Enterprise Planning Lead - 12 Month Fixed Term Contract in Peterborough
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Diligenta values customer service and positive change, so think about how you can contribute to that vision.
✨Tip Number 3
Practice your storytelling skills. When discussing your experience, frame it in a way that highlights your achievements and how they align with the role of Enterprise Planning Lead.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re genuinely interested in joining our team.
We think you need these skills to ace Enterprise Planning Lead - 12 Month Fixed Term Contract in Peterborough
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Enterprise Planning Lead role. Highlight your experience in forecasting, resource scheduling, and any relevant tools you've used. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about the role and how your background makes you a perfect fit for Diligenta. Keep it engaging and personal – we love a good story!
Showcase Your Achievements:When detailing your experience, focus on your achievements rather than just responsibilities. Use metrics where possible to demonstrate your impact. We’re all about results, so let us know how you’ve made a difference!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets the attention it deserves. Plus, it shows us you’re serious about joining our team at Diligenta!
How to prepare for a job interview at Diligenta
✨Know Your Numbers
As an Enterprise Planning Lead, you'll need to demonstrate your expertise in forecasting and resource planning. Brush up on relevant metrics and be ready to discuss how you've used data to drive decisions in previous roles. Bring examples of your past successes to the table!
✨Master the 'One Diligenta' Model
Familiarise yourself with Diligenta's vision and the 'One Diligenta' model. Be prepared to discuss how you can contribute to embedding these standards across accounts. Show that you understand their culture of positive change and how you can help drive it forward.
✨Showcase Your Leadership Skills
This role requires strong leadership abilities. Think of specific instances where you've motivated a team or resolved complex issues. Be ready to share your approach to stakeholder management and how you’ve successfully navigated cross-functional collaboration.
✨Prepare for Scenario Questions
Expect questions that ask you to analyse data and build 'what if' scenarios. Practice articulating your thought process clearly and effectively. This will showcase your analytical skills and ability to communicate complex ideas to various audiences.
