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- Tasks: Lead and inspire a team to deliver exceptional customer service and drive continuous improvement.
- Company: Diligenta, a leading Life and Pensions Administration Service provider with a supportive culture.
- Benefits: 33 days holiday, bonus scheme, personal development, and wellbeing programmes.
- Why this job: Empower your team while making a real impact in a dynamic environment.
- Qualifications: 1 year of team management experience and strong communication skills.
- Other info: Join a company that values positive change and offers excellent career growth opportunities.
The predicted salary is between 28000 - 32000 £ per year.
Salary: From £28,000-£32,000 per year
Who are Diligenta? Diligenta's vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do and our aim is to transform our clients' operations. A business that has been described as ‘home’ by existing employees, we drive a culture that is founded on positive change and development.
Summary of the role
We're expanding our leadership team and have an exciting opportunity for Team Manager within our Phoenix Standard Life Account in Glasgow. As a Team Manager, you'll play a pivotal role in coaching, motivating, and inspiring our Customer Operations Representatives to deliver outstanding service to our customers. This is more than just a managerial role; it's about empowering your team to succeed while driving continuous improvement and ensuring we meet our operational goals. As a people leadership role, the successful applicant will be supported to succeed in their new role through enrolment in the appropriate level of our Diligenta Leadership 'Step' Pathway (subject to eligibility criteria), designed to drive quality and consistency across the organisation.
Benefits
- 33 days including Bank Holidays
- Eligibility for an annual discretionary bonus scheme
- Personal and career development opportunities to progress your aspirations within the company as well as through our global parent company (Tata Consultancy Services)
- Access to Perks at Work (an online discounted shopping platform) saving you money on a wide range of goods and services, including your weekly food shop, holidays and electrical goods
- Cycle to Work Scheme & Interest free Season Ticket loans
- A companywide Wellbeing programme, including an Employee Assistance Programme and other benefits/resources to support your mental/physical and financial wellbeing
- A comprehensive set of Moments that Matter policies, such as Carer’s Leave, Foster Leave and Retirement Leave
- A contributory company pension scheme where we match your contributions up to 6%, Group Life Assurance ('Death in Service') & Group Income Protection
What you’ll be doing
- Lead and inspire a team of Customer Operations Representatives, fostering a high-performance culture of excellence and customer satisfaction.
- Coach and mentor your team through performance management, one-to-ones, and tailored development plans to ensure personal and professional growth.
- Be the key point of contact for open, transparent communication within the team, ensuring alignment with business goals and creating a collaborative environment.
- Resolve operational and performance challenges, implementing solutions that enhance both team efficiency and customer experience.
- Use data analytics to make informed decisions, track performance, and identify areas for team development.
- Develop and implement training plans to ensure your team's skills are always aligned with business needs.
- Continuously strive for innovation and excellence, playing an active part in improving our services and operations.
What we’re looking for
- At least 1 year of experience in team management preferably within contact centre, financial services, life and pensions or corporate setting.
- A passion for problem-solving, decision-making, and making a real difference within a team environment.
- Strong time management and organisational skills to juggle multiple priorities effectively.
- Excellent communication skills, both written and verbal, with the ability to engage and motivate others.
- Proficiency in MS Excel and Word, and an eagerness to embrace new technologies and systems.
- A genuine desire to support your team's growth while delivering an exceptional customer experience.
If you need any help or adjustments for any stage within the recruitment process due to health, disability, or any other reason, please let us know. Ready to take the next step in your career? Apply today and become part of our innovative team!
Team Manager in Glasgow employer: Diligenta
Contact Detail:
Diligenta Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Manager in Glasgow
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Diligenta on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to team management and customer service. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your experience effectively.
✨Tip Number 3
Show your passion for coaching and development during the interview. Share specific examples of how you've motivated teams in the past. This will demonstrate that you’re not just a manager, but a true leader who cares about their team's growth.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest in the role and appreciation for the opportunity can leave a lasting impression. And remember, apply through our website for the best chance!
We think you need these skills to ace Team Manager in Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Team Manager role. Highlight your leadership experience and any relevant achievements in customer service or team management.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about this role and how you can contribute to our culture of positive change. Be genuine and let your personality shine through!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love candidates who can think on their feet and come up with innovative solutions.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets into the right hands quickly!
How to prepare for a job interview at Diligenta
✨Know Your Team Management Stuff
Brush up on your team management skills and be ready to discuss your experience. Think about specific examples where you've coached or motivated a team, especially in a customer service environment. Diligenta values leadership that inspires, so show them how you can empower others.
✨Show Off Your Problem-Solving Skills
Prepare to share instances where you've tackled operational challenges. Diligenta is all about continuous improvement, so highlight how you've used data analytics to make informed decisions and enhance team performance. They want to see your knack for problem-solving in action!
✨Communicate Like a Pro
Since excellent communication is key for this role, practice articulating your thoughts clearly and confidently. Be ready to demonstrate how you foster open communication within a team and align everyone with business goals. Diligenta appreciates transparency and collaboration.
✨Embrace the Company Culture
Familiarise yourself with Diligenta's vision and values. They pride themselves on being a supportive 'home' for employees, so express your enthusiasm for their culture of positive change and development. Show them you're not just looking for a job, but a place where you can grow and contribute.
