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For Companies At a Glance
- Tasks: Assist customers with life assurance, savings, and pension queries while providing exceptional service.
- Company: Join the largest provider of outsourced administration services in the UK Life Assurance and Pensions market.
- Benefits: Enjoy flexible hours, 31 days annual leave, and a range of wellbeing programmes.
- Why this job: Make a positive impact on customers' lives while working in a supportive and diverse environment.
- Qualifications: No financial experience needed; strong communication skills and problem-solving abilities are essential.
- Other info: Comprehensive training provided; perfect for those from retail, hospitality, or contact centre backgrounds.
The predicted salary is between 24000 - 36000 £ per year.
What does the Customer Service Representative role involve?
You will be joining a people and technology-driven business, handling calls to and from customers about their life assurance, savings, investments, or pension plans. Whether helping customers planning for retirement, accessing investments, updating personal information, or supporting families during bereavements, you will ensure a seamless experience during the moments that matter.
Comprehensive training will be provided so financial services experience isn’t essential. Many new colleagues join us from customer-facing backgrounds in contact centres, retail, hospitality, or the travel industry.
We support our colleagues with competitive benefits:
- No weekend or evening working
- 31 days annual leave (includes UK Bank Holidays)
- Annual discretionary bonus eligibility
- Contributory pension scheme (up to 6% matching), Group Life Assurance, and Group Income Protection
- Supportive people policies for the moments that matter in life (Carer’s Leave, Foster Leave, Fertility Leave, Retirement Leave and an Annual volunteering day)
- Wellbeing programme with health checks, nutritional advice, second medical opinion option, employee assistance programme and mental, physical, and financial support
- Personal and career development opportunities across a wide range of business functions and specialist areas
- Perks at Work (expensive online discounted shopping)
- Car lease scheme and Jaguar Land Rover discount
- Cycle to Work scheme and interest-free season ticket loans
We are passionate about delivering a seamless customer experience with empathy and respect, with the ability to remain calm under pressure. We are excellent listeners with strong verbal and written communication skills and able to simplify complex matters whilst providing outstanding service. We are great problem solvers, flexible, and adaptable to changing priorities. Proficient in Microsoft Office (Word & Excel).
We are excited to work with our incredible diverse community and be part of a supportive workplace culture. Established in 2005, we are proud to be the single largest provider of outsourced administration services to the UK Life Assurance and Pensions market.
We make a positive difference to the lives of millions, handling some of the most difficult and important calls a person can ever make to support our customers in the moments that really matter in life, providing the best service every time. Customer service is at the heart of everything we do.
We deliver exceptional customer service to customers on behalf of many well-known brands and our unique technology solution enables us to make a positive difference to the lives of over 23 million customers - that’s 1 in 3 people in the UK! We celebrate the diversity of our community and are committed to creating an inclusive environment for all employees. If you need any help or adjustments at any stage within the recruitment process due to health, disability, or any other reason, please let us know when you apply or talk to the recruiter or hiring manager directly so we can support you.
Evening Customer Care Assistant- Flexible Hours employer: Diligenta
Contact Detail:
Diligenta Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Evening Customer Care Assistant- Flexible Hours
✨Tip Number 1
Familiarise yourself with the life assurance and pensions industry. Understanding the basics of these services will help you engage more confidently during interviews and demonstrate your commitment to the role.
✨Tip Number 2
Practice active listening skills. Since the role involves handling sensitive customer calls, being able to listen attentively and respond empathetically will set you apart from other candidates.
✨Tip Number 3
Showcase your adaptability. Be prepared to discuss examples from your past experiences where you've successfully managed changing priorities or resolved unexpected issues, as this is crucial in a customer service environment.
✨Tip Number 4
Highlight your proficiency in Microsoft Office. Being comfortable with tools like Word and Excel can be a significant advantage, so mention any relevant experience you have with these applications during your discussions.
We think you need these skills to ace Evening Customer Care Assistant- Flexible Hours
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Evening Customer Care Assistant position. Tailor your application to highlight relevant experiences that align with these requirements.
Highlight Relevant Experience: Emphasise any previous customer service experience, especially in contact centres, retail, or hospitality. Use specific examples to demonstrate your ability to handle customer queries and provide exceptional service.
Showcase Communication Skills: Since strong verbal and written communication skills are essential, ensure your CV and cover letter reflect your ability to communicate clearly and effectively. Consider including examples of how you've simplified complex information for customers in the past.
Express Your Passion: Convey your enthusiasm for delivering a seamless customer experience. Mention your commitment to empathy and respect in customer interactions, as well as your adaptability to changing priorities, which are crucial for this role.
How to prepare for a job interview at Diligenta
✨Show Your Empathy
In this role, you'll be dealing with sensitive topics like life assurance and bereavement. Make sure to demonstrate your ability to empathise with customers during the interview. Share examples from your past experiences where you provided support or comfort to someone in need.
✨Highlight Your Communication Skills
Strong verbal and written communication skills are crucial for this position. Prepare to discuss how you've simplified complex information for customers in previous roles. Practise articulating your thoughts clearly and concisely to showcase your communication prowess.
✨Demonstrate Problem-Solving Abilities
As a Customer Care Assistant, you'll face various challenges. Be ready to share specific examples of how you've successfully resolved customer issues in the past. This will show your potential employer that you're adaptable and can think on your feet.
✨Familiarise Yourself with Microsoft Office
Proficiency in Microsoft Office, particularly Word and Excel, is important for this role. Brush up on your skills before the interview and be prepared to discuss how you've used these tools in previous jobs to enhance your efficiency and productivity.
